Experienced Retail Management Professional
Resume:
QUINETTA
MCFOLLEY CROCKETT
Management
DETAILS
ADDRESS
Eastpointe, 22043 Pleasant
ave,
PHONE
***********@*****.***
SKILLS
Retail management
Light excel and word
experience
Human resources
experience
SUMMARY
Twenty plus years in Retail management. Seeking a
position that enhances my current experience as well as additional experience.
EXPERIENCE
Assistant Store Manager, Forever21 Oakland, Michigan Jun 2024
Led a team of 15, enhancing productivity and morale for peak performance. Implemented training programs that improved staff retention by 30%. Streamlined inventory management, reducing stock discrepancies by 40%. Developed promotional campaigns that drove foot traffic by 50%. Executed loss prevention strategies, reducing shrinkage by 15%.
Customer Service Representative, Meijer Shelby, Michigan Apr 2020-May 2024
Resolved customer issues swiftly, boosting satisfaction ratings by 30%. Developed strong client relationships, leading to a 15% increase in repeat business. Trained new team members, enhancing overall team performance and efficiency. Implemented feedback loops, driving product improvements and customer loyalty. Achieved recognition as 'Employee of the Month' for outstanding service.
Store Manager, Rainbow Aparrel Roseville, Michigan Aug 2000-May 2020
Led a team to achieve 120% of sales targets consistently. Implemented innovative merchandising strategies,
boosting sales by 30%.
Enhanced customer experience, resulting in a 25%
increase in repeat business.
Trained and developed staff, improving team
performance and morale.
Executed promotional campaigns that drove a 50%
increase in foot traffic.
Analyzed sales data to identify trends, optimizing product placement.
Fostered a positive store culture, leading to a 15% reduction in turnover.
Collaborated with marketing to launch successful local events, increasing brand awareness.
EDUCATION
Denby High School, High School diploma, General
studies in arts and business
Detroi
t, Mi
Baker College, some college credit, Business
administration
Clinton
twp. Mi
University of Pheonix, Associate of Arts,
Business
pheonix,
Arizona
2022 -2024
Achieved a GPA of 3.8/4.0 currently enrolled
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