Senior IT Infrastructure & Security Architect

JEAN E. BEAUVOIR

Des Plaines, IL Open to Onsite / Hybrid ****.****.**********@*****.*** LinkedIn: https://www.linkedin.com/in/jean-enol-beauvoir-0a062129 Cell:847-***-****

Senior Systems Engineer

Senior IT professional with 15+ years of hands-on experience managing enterprise Windows and Linux servers, VMware and Hyper-V virtualization, Active Directory, network infrastructure, endpoint security, and disaster recovery operations. Proven ability to maintain high system availability, strengthen security posture, and serve as Tier 3 escalation lead across multi-site environments. Core Competencies

Windows Server Administration (2008–2019)

VMware vSphere / ESXi / Hyper-V

Azure AD / Active Directory / GPO

SCCM & Intune (Hybrid Management)

LAN/WAN, TCP/IP, DNS, DHCP

CrowdStrike, Zscaler (ZIA), Cisco Umbrella

Disaster Recovery & Business Continuity Planning

Endpoint Security & Patch Management

Executive IT & Infrastructure Support

Professional Experience

Extensive experience supporting large corporation infrastructure like: CVS Health, Fertility Centers of Illinois, Corfu Foods Inc., and Ammeraal Beltech. Managed virtualization platforms, server patching, endpoint management, Network operations, and infrastructure security supporting 500+ users across multi-site environments. Technical Skills:

Experience with Web filtering tool specifically with Zscaler (ZIA), and Cisco Umbrella Implement new web filtering solution Zscaler ZIA. Test, verify and implement policies, create securitgroups, grand access to groups. Experience with NextGen Antivirus Crowdstrike to investigate, and remediate incidents, alerts, IOCs, and IOAs.

Experience with Azure AD AD, GPOs, Security groups, Windows Servers, Desktop OS. Working knowledge of relevant FISMA/NIST information security regulations and guidelines. Working knowledge of IT Security Best Practices regarding (a) networks and networking including protocol analysis, anomaly detection, and troubleshooting

SCCM (use of for deployment of Operating Systems and Applications

Intune (For mobile device management, patching along with SCCM as a Hybrid solution)

Computer Imaging

Windows Client/Server Application

Service Now ticketing system.

Microsoft Office 365

MS Exchange 2013-2016

Microsoft Advanced Threat Protection

Software Validation/Testing

Proficient working with MS-Office

Symantec/Symantec Ghost (Imaging)

Deployed Computers with Pixie, Win 11 Bare Metal or Network Drive Storage

ZIA(Zscaler)

DHCP, Project Management

TCP/IP

LAN/WAN

Cisco Any connect VPN.

Antivirus Software (MacAfee, Web root, Norton, Sophos, BitDefender

Accounting

Sales experience

Systems Reporting

Microsoft word and excel.

Power Point

RTS, and Splashtop

Computer System Management

Work History:

Client: CVS Pharmacy Mail Order Jan 2024-Jan 2026

Desktop Support/ IT Analyst & Business Services

Responsibilities:

Support the Pharmacists with Daily Computer/Printers, and Application and Networking Issues.

Assist with Onboarding/Offboarding.

Resolved ServiceNow tickets and guided users through solutions to reduce repeat requests.

Provided end-user support for iOS and Android devices, including smartphones and tablets, troubleshooting hardware, software, and connectivity issues.

Provided end-user support for iOS and Android devices, including smartphones and tablets, troubleshooting hardware, software, and connectivity issues.

Program Gryphon and Honeywell Scanners

Zebra 400 Series Label Printers

Assist with New Hire Training

Provided direct executive and leadership IT & AV support

Supported board meetings, leadership meetings, and presentations

Managed AV, conferencing, and collaboration tools

Supported ShoreTel VoIP and virtualized infrastructure

Build Laptop /Desktop as Needed

Answer calls, and emails

Worked on requests through ticketing System.

Collaborated with vendors.

Completed End of Shift Status Report

Used Service Now as a ticketing system to support local and work from home users

Splashtop and RTS as remote tools

Crodstrike_Falcon Host

Client: HCL America(Freelancing) Sept 2023– Nov 2023 Desktop Support Technician

Working on Desktop/Laptop/PC Support, Ticketing Tools, Active Directory AD, Break Fixes, Troubleshooting, Configuration and upgrading of Windows 7 –Windows 10, etc. Analyzed, troubleshoot, and resolved hardware, software, and peripherals issues. Installed, configured, and administered VMware vSphere and ESXi hosts. Responsible for receiving, upgrading, and repairing laptops. Imaging performed, while assisting with onboarding and training of new hires. Used SCCM for deployment of Operating Systems and Applications as well as Intune use of for deployment of Operating Systems and Applications and corporate equipment registration Used BitLocker encryption on all corporate devices. Assisted users with email, VPN, Wi-Fi, and application setup on iOS and Android platforms.

Integrated Linux servers with enterprise monitoring and security tools. Installed, configured, and maintained Windows Server environments for enterprise applications. Provided desktop support for end users, resolving hardware and software issues.

Provided technical support for Windows 10 and Windows 11 desktops and laptops, resolving OS- level, hardware, and application issues

Client: Digital Realty/ Insight Enterprises Jan 2022 – June 2023 Senior Helpdesk Support

Responsibilities

Security update and patching Windows servers, VMware, Citrix.

Assist in network design and implementation.

Assisted with Apple iOS and Android issues around Outlook App. Configuring the app.

Used JIRA ticket program, and stores put in service desk tickets. Made sure to assist in fixing their issue either by walking them through a procedure or assigning the ticket to the correct group.

Maintain the company’s network infrastructure, identify, and troubleshoot any issues.

Provide network support / troubleshooting to users, resolve helpdesk tickets.

Resolving problems with networks and other computer systems.

Maintain data security and integrity using industry standards and best practices.

Prepare and maintain appropriate system documentation.

Escalate issues to appropriate internal and external technical personnel when necessary.

Managed VMware vCenter for provisioning, monitoring, and maintaining virtual machines.

Managed file systems, disk partitions, and permissions in Linux environments.

Installed, configured, and troubleshot Windows and Mac operating systems.

Provide full support for Microsoft desktop products.

In conjunction with other IT staff:

Build, configure and install new thin clients, windows desktops, desktop applications, laptops and printers as directed.

Performed Windows Server patching and updates to ensure system security.

Manage computer and software license inventory, office audio/visual equipment, desktop equipment and laptops.

Ammeraal Beltech /Ammega September 2019 – November 2021 IT Support Engineer

Responsibilities:

Received, recorded, and analyzed incoming service requests/issues/problems/questions.

Followed up/solved service requests with users and IT colleagues (systems administrators, application specialists)

Provided technical support via phone, web, email chat and other company support channels as required.

Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Ensured proper recording and closure of all issues and tickets using ServiceNow.

Documented knowledge in the form of knowledge base tech notes and articles

Maintained, supported, and trained all software applications, including in-house software development.

Conducted VMware patching and upgrades for ESXi hosts and vCenter.

Applied patches and updates to ensure Linux system security and stability.

Monitored and supported network infrastructure in concert with managed service provider

(Prescient) including, but not limited to, firewall maintenance, VoIP telephony maintenance, and internet connectivity.

Supported legacy AS/400 system, ensuring system availability, and managing issues with remote

(cloud) provider Logicalis.

Provided legacy AS/400 system sales Data ad-hoc requests from all users.

Utilized BitLocker to support offloading encryption to encrypted hard drive. Assist other IT staff in the management of Network and email accounts, print services and backup jobs.

Provide general helpdesk support – Network LAN/WAN environment, including OS, printers, wired and wireless network connectivity, and VPN connectivity - as needed to support departmental objectives. Other duties as may be defined.

Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work.

Configure custom IT security policies, manage and maintain operational availability of networked devices by using a variety of security applications and systems in cloud or on pre Network environments.

Client: Fertility Centers of Illinois, IL April 2016 – April 2019 Information System Manager

Responsibilities:

Act as Hiring Manager working directly with HR staff Sustain information system's results by outlining, delivering, and auditing application of systems. Cultivated with EMR and Assisting end- users with Artworks and Mysis issues as needed Experienced with ShoreTel Technologies and Veeam Backup and Replication. Maintain safe and healthy working environment by establishing and enforcing organization standards adhering to legal regulations. Performed Linux system administration, including user and group management.

Provided direct executive and leadership IT & AV support

Supported board meetings, leadership meetings, and presentations

Managed AV, conferencing, and collaboration tools

Supported ShoreTel VoIP and virtualized infrastructure

Working with metrics put in place by the executive director by supporting the information systems Team daily, weekly, and monthly results while communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assess information systems results by auditing application of systems.

Enhance information systems results by identifying information systems technology opportunities and developing application strategies. Safeguard assets by planning and implementing disaster recovery and back-up procedures and information security and control structures. Monitored Linux server performance and optimized system resources.

Accomplish financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contribute to team effort by accomplishing related results as needed.

Heavy experience with Fully Virtualized Infrastructure with the following industry demanded systems such as: HPP3PAR Storage,IBM Blades ax, Laser Fish for document repository management. Cisco Switches and Routers, and System Monitoring tools like Solar winds MP. Data Communications, Database and Operation Systems. Interpersonal and communication skills Ability to coordinate multiple tasks simultaneously and work as a productive member of a team. Configure Networks, TCP/IP, Symantec Ghost (Imaging), redo backup, Linux Red hat Fedora, Hardware Installation,

Security and access restrictions, Monitored Networks. Proficient with Microsoft Office Suite, Microsoft Exchange, and work well with vendors to save cost.

2008/2012/XP/DNS/DHCP/, Network troubleshooting, Detecting, and removing Spyware and viruses, Extensive experience with, MySQL/MSSQL Databases, VMware, Microsoft Exchange. Implementing BIA, BCP, and DRP through enterprise risk Management Awareness systems Experienced with EMR (NextGen, Felix)

Client: Corfu Foods Inc. May 2011 – April 2016

IT Operation Manager

Responsibilities:

Managed a Microsoft Hyper-V 3.0 infrastructure. (Windows server 2012 server environment) stretching from Chicago to New York. Provided customer support including daily backup procedures, testing network connections, equipment installation and turn-up, and remote hands assistance to 200 end-users.

Provided direct executive and leadership IT & AV support

Supported board meetings, leadership meetings, and presentations

Managed AV, conferencing, and collaboration tools

Supported ShoreTel VoIP and virtualized infrastructure

Responsible for Telco duties including terminating, lying, and testing Cat6 cables Worked directly with customers to offer Level 2 expertise in handling routers, servers, firewalls, and switches.

Maintained detailed time-based incident logs and technical checklists.

Responsible for increasing disruptions to related teams in a professional manner with a sense of urgency. Systematically and immediately, resolve customer-visible disruptions at the same time proactively improving the processes and infrastructure.

Maintained detailed time-based incident logs and technical checklists.

Monitored Windows Server performance and optimized resource utilization.

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Performed Data Backups and Disaster recovery operations. Diagnose, troubleshoot, resolve hardware, software, or other network and system problems, and replace defective components when necessary. Plan, coordinate, and implement network security measures to protect data, software, and hardware. Configure, monitor, and maintain email applications or virus protection

software. Prepared detailed reports regarding security breaches and the extent of the damages caused by these breaches.

Client: BRANA S.A, Port -Au -Prince HAITI September 2001 – March 2007 INFORMATION SECURITY ANALYST

Responsibilities:

Identify and analyze business violations of security policy and standards; perform research, analysis, and troubleshooting to identify, resolve, and explain complex security issues to company management. Administer and maintain user access controls and procedures to prevent unauthorized access. Compile and generate security reports on system and network access on a weekly basis.

Conduct frequent testing of simulated cyber-attacks to look for vulnerabilities in the computer systems and take care of these before an outside cyber-attack. Made recommendation to managers and senior executives about security advancements to best protect the Organization’s assets. Helped co-workers when they needed to install a new program or learn about security procedures.

Worked with Mas90-Mas100 Sage product, providing report to management Education:

DeVry University-Keller Graduate School of Management-2016-2020- Master of Information Technology Management (Graduated)

ITT TECHNICAL INSTITUTE - Mount Prospect, IL - Bachelor of Applied Science: Information Systems Security -2009-2013(Graduated)

INUQUA (University Quisqueya America) - Port-Au prince, Haiti Bachelor of Science: Computer Sciences -2000-2004(Graduated)

AFFILIATIONS:

Professional Affiliations Project Management Institute (PMI), Member since 2013

MEMBER OF THE NATIONAL TECHNICAL HONOR SOCIETY

CERTIFICATIONS

Computer & Network Security Awareness – SANS Institute

Windows Server 2008 / 2012

Computer Hardware Technician

PC Basics

CAPM:Project Management Key Concepts-11-26-2025-(Skillsoft)

Artificial Intelligence and Machine Learning-11-26-2025-(Skillsoft)

Certified Cyber Security: Networking and Security Infrastructure-11-26-2025-(Skillsoft)

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