Sterile Processing Tech with Healthcare Support Experience

Latrese Kox-Daricek

623-***-**** **********@*****.*** Goodyear, Arizona 85338

SUMMARY

Recent Sterile Processing Technician graduate with extensive healthcare, administrative, and logistics experience. I am skilled in HIPAA compliance, workflow management, data entry, and patient care support. Detail-oriented and highly organized, with the ability to quickly learn new procedures and ensure safe, accurate handling and sterilization of medical instruments and equipment.

KEY SKILLS

•Medical terminology, anatomy & physiology, infection control, and disease process knowledge

•HIPAA, OSHA, CDC, FDA, ANSI, AAMI, and regulatory compliance, PI, PHI

•Central service workflows: cleaning, decontamination, preparation, sterilization, and storage

•Adherence to manufacturer's IFU, PPE use, and infection prevention standards

•Quality control, process documentation, and patient safety compliance

•EHR & billing systems: AS400, IMS, CRM, CISM, Siebel, IDX, Oracle, MyChart

•MS Office Suite, Outlook, OneNote, QuickBooks, ADP, and data entry (10,000+ KPH)

•Claims adjudication, charge entry, payment posting, collections, and medical records

•Strong multitasking, customer service, and communication skills in fast-paced environments

•HR support, onboarding, I-9/E-Verify, and orientation facilitation experience

EDUCATION / INTERSHIP: BANNER ESTRELLA MEDICAL CENTER Jan 2026 - Present

MedCerts Livonia, MI

Sterile Processing Technician Program Certification HSPA – CRCST (in progress)

EXPERIENCE

Synergy Homecare of the West Valley Goodyear, AZ

Direct Care Worker

Jul 2025 - Oct 2025

May 2025 - On Call

•Supported clients with personal care needs, including bathing, dressing, meal preparation, and medication reminders in a safe home environment

•Monitored client wellbeing and reported changes in condition to family members or healthcare providers to ensure consistent, quality care

•Provided companionship and emotional support, promoting independence, comfort, and engagement in daily routines and activities

Banner Hospital Medical Center Remote Oct 2022 - Dec 2022

•Answered inbound calls from providers re: claims, rebilling, authorizations, establishing peer to peer meetings, claim resolution.

Childcare Provider / Personal Care Giver Dec 2021 - Mar 2025

•Delivered personalized, one-on-one care assisting clients with daily living activities such as grooming, meal preparation, light housekeeping, and mobility support

•Provided companionship, emotional support, and encouragement to promote client independence, comfort, and overall quality of life

UPT (United Petroleum Transport) Phoenix, AZ

Senior Fleet Manager

May 2019 - Aug 2019

•Orchestrated distribution of fuel drivers to 10+ retail locations, including QT, Circle K, Fry's, Sam's Club, Costco, & Walmart, ensuring timely deliveries through effective logistics management

•Managed high-volume phone calls and performed accurate data entry to support scheduling and logistics operations

•Communicated with drivers and store managers to resolve delivery issues, verify schedules, and maintain service efficiency

Rodeo KIA Avondale, AZ

Business Development Coordinator Mar 2019 - May 2019

•Scheduled and coordinated service appointments to ensure timely and efficient customer support

•Organized and executed events for new and returning customers to enhance engagement and satisfaction

•Managed high-volume phone communication, processed warranties, handled cash transactions, and maintained accurate data entry records

RWC International Phoenix, AZ

Inventory Control Clerk Jul 2017 - Oct 2017

•Monitored and tracked inventory for the parts department to ensure accuracy and availability of stock

•Processed vendor invoices efficiently, ensuring timely payment and proper recordkeeping

•Managed warranty claims and documentation to support customer service and vendor compliance

Barnet Delaney Perkins Eye Center Goodyear, AZ

Patient Service Representative Jul 2015 - Oct 2015

•Greeted and assisted patients, ensuring a welcoming and professional front-office experience

•Verified insurance coverage, prepared patient charts, and obtained necessary authorizations to streamline clinical workflow

•Collected co-payments and managed patient billing, maintaining accuracy and compliance with office procedures

Estes Express Phoenix, AZ

Terminal Clerk / Customer Service Rep / Dispatch Jul 2014 - Dec 2014

•Answered incoming calls from customers, consumers, and sales representatives, providing timely support and issue resolution

•Monitored and tracked assigned loads, updated manifests, processed travel documents, managed filing, and performed heavy imaging tasks

•Scheduled pick-ups and deliveries while troubleshooting vendor and customer issues to ensure smooth operations

Swift Transportation Fontana CA Phoenix AZ

Planner, Driver Manager, CSR, Driver, Safety and Compliance Coordinator, ETC Team

May 2008 - Jul 2013

•Optimized fleet operations for 150+ drivers by conducting log reviews, ensuring DOT compliance, maintaining MSDS, & verifying payroll accuracy, driving operational efficiency & compliance

•Conducted safety inspections, OSHA audits, fire drills, and training sessions while maintaining driver files and processing HR documentation (I-9/E-Verify, FMLA, onboarding, and drug/alcohol screenings)

•Streamlined administrative support functions for VP by managing expense reporting, coordinating meetings, generating reports, resolving issues, preparing memos, & planning team events, enhancing overall efficiency & team collaboration

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