General Manager
Resume:
CONTACT
Phone:
Email:
****.********.******@*****.***
Location:
Cebu / Bohol, Philippines
(ACR Card Holder)
EDUCATION
Universidad Autónoma de
Barcelona
Hotel Management
UB Campus Hotel School
Diploma in Hospitality
Diving Credentials
SSI & RAID Open Water
Instructor (Active)
LANGUAGES
Spanish
Native
English
Native Level
French
High Proficiency
JESÚS PALACIOS MARTIN
Resort & Operations Manager Pre-opening & Turnaround Specialist Team Builder
PROFESSIONAL PROFILE
Hospitality and Operations Leader with 25+ years of international luxury management experience. Expert in the creation from scratch (pre-opening) and the strategic redirection of hospitality projects. Highly skilled in building, training, and leading multicultural teams, with a solid focus on achieving operational excellence and maximum guest satisfaction. Proven logistics expert managing high-stress operations of up to 30,000 pax. Brings the added value of being an active SSI/RAID Diving Instructor, perfectly positioned to oversee integrated luxury hospitality and dive center operations.
CORE EXPERTISE
Project Turnaround & Pre-opening: Expertise in building operational systems, creating SOPs, and redirecting underperforming venues.
Team Building & Training: Excellence in recruiting, training, and consolidating high-performance human teams.
Logistical Planning & Operations: Precise resource, capacity, and F&B management (developed through massive scale OPS).
Added Value - Diving Operations: Active SSI & RAID Open Water Instructor, bringing technical knowledge to audit dive center safety and quality standards.
Customer Satisfaction: Aligning all operational efforts towards delivering a flawless 5-star guest experience. OCT 2022 – JAN 2026
SEP 2020 – AUG 2022
MAR 2017 – FEB 2019
JUL 2013 – DEC 2016
2010 – JUL 2013
RELEVANT EXPERIENCE
Owner & General Manager
LEBOWSKI RESTAURANT Koh Tao, Thailand
Established a premier dining destination on a world-class diving island from the ground up.
Engineered the entire operational system: space design, culinary concept, branding, and service standards. Recruited, trained, and managed a multicultural team of 20, achieving market leadership in the boutique segment. Pre-opening Operational Planner
TRIPLE Q Dubai, UAE
Designed the operational blueprint for a 350-pax luxury establishment.
Specialized in workflow optimization, equipment curation, and system-wide SOP creation prior to launch.
Banqueting & Logistics Manager
CCIB (INT. CONVENTION CENTRE) Barcelona, Spain
Mastered extreme-scale logic: 30,000+ meals per day across multiple concurrent outlets.
Managed a 375-staff operation for one of the most complex hospitality environments in Europe.
Director
GRUPO LORENZILLO'S Cancun, Mexico
Oversaw three prestige restaurants with a combined team of 300+ staff.
Led the operational re-engineering and launch of a new business line, increasing productivity by 20%.
Food & Beverage Manager
FIESTAMERICANA GRAND CHAPULTEPEC Mexico City
Modernized the gastronomic offer and pricing policies, increasing profit margins within 3 months.
Implemented systemic training for mid-management to ensure 5-star brand consistency.
2008 – 2010
2005 – 2007
Food & Beverage Director & Academic Planner
ESCUELA SUPERIOR DE HOSTELERÍA Cartagena,
Colombia
Led the logistical setup and opening of the school and its signature luxury restaurant "Azahar."
Authored and imparted training curricula for service and culinary excellence, merging educational theory with high-end operation.
Re-opening Manager
PARADIS Madrid, Spain
Spearheaded the re-opening and restructuring of high-profile seasonal resorts after a 20-year hiatus.
Created new service processes and trained teams for elite corporate events (Copa del Rey, etc).
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