Administrative Professional with Customer Focus
Resume:
SHELANDA NEWSOME
Alexandria, VA *****
************@*****.***
SUMMARY
Dedicated and organized professional with experience in front desk operations, customer service, and administrative support. Skilled in multitasking, maintaining accurate records, and managing office workflows. Adept at building positive relationships with customers and clients. Recognized for strong communication skills, attention to detail, and proficiency in Microsoft Office Suite. SKILLS
Customer Service & Communication: Exceptional customer service, relationship- building, and communication skills.
Administrative Expertise: Proficiency in Microsoft Office Suite, EMR systems, ICD-9, and CRM software.
Time Management & Organization: Skilled in prioritizing tasks and maintaining efficiency in fast-paced environments.
Technical Knowledge: Experienced in medical billing, LIHTC, and office systems.
Hospitality Services: Expertise in food preparation, cleaning, and maintaining compliance with safety standards.
PROFESSIONAL EXPERIENCE
GIANT FOOD — Alexandria, VA
Deli Clerk
October 2023 – April 2024
Delivered outstanding customer service by assisting with inquiries and order preparation.
Sliced meats, prepared sandwiches, stocked inventory, and maintained cleanliness of equipment and workstations.
Organized daily deliveries and ensured product availability. BONCHON RESTAURANT — Springfield, VA
Dishwasher & Food Prep Assistant
March 2022 – April 2023
Prepared and measured ingredients with accuracy, contributing to kitchen operations.
Sanitized work areas and equipment to maintain food safety standards.
Assisted in prepping vegetables and other ingredients. LORELAND INC. — Las Vegas, NV
Renovation Cleanup Specialist
December 2021 – April 2022
Performed detailed cleaning of residential spaces, ensuring readiness for clients.
Sanitized kitchens, bathrooms, floors, and fixtures with high attention to detail.
Contributed to maintaining a professional and welcoming environment. SILVER STATE MEDICAL GROUP — Las Vegas, NV
Front Desk & Medical Billing Assistant
March 2010 – April 2013
Greeted and assisted patients, ensuring excellent service delivery.
Managed multi-line phone systems, patient scheduling, and inquiries.
Entered and updated patient information and processed insurance claims efficiently. CAREER BREAK: FAMILY CARE
April 2013 – March 2022
Dedicated to full-time caregiving responsibilities for young children, fostering their growth and development.
Managed household schedules, appointments, and budgeting, demonstrating organization and multitasking.
CERTIFICATIONS
Certified Medical Administrative Assistant
CPR Certification
Valid Driver’s License
EDUCATION
Academy of Healing Arts Massage & Facial Skin Care — Las Vegas, NV Intermediate School Education
Contact this candidate