Customer Success & Operations Leader
Resume:
REBEKAH R NASH
PROFILE
Published author: The Greatest Risk of All
Passionate about leaving people and the world better than how I found it. I love to speak and write. I also enjoy working on projects to help make processes better overall to improve businesses.
EXPERIENCE
Retention and Recovery Specialist; Crate and Barrel, Hebron, KY (remote); October 2024 - present
*Work with delivery partners and customers to schedule appointments
*Help fulfill property damage claims
*Ensure proper follow up with customers
*Reach out to customers regarding short ship delivery experiences as well as keep tabs on them to ensure successful delivery is completed
*Coach and teach customer service associates to help de-escalate situations, follow-up, and problem solve
*Step in to de-escalate customers as needed
*Perform certain duties with customers that are needing supervisor approval
*Maintain professional and effective communication
*Work with warehouses, stores, and other internal partners to achieve goals
*Maintain 5 star customer service
*Utilize sales as service with every interaction with customers Customer service representative Level 2; Crate and Barrel, Hebron, KY (remote); September 2020 - October 2024
*Meet employee/team goals
*Have at minimum 3 contacts per hour
*Maintain 5 star rating in customer service
*Provide excellent customer service with every customer
*Listen to the needs of other employees and customers
*Coach other employees
*Work on return, financial and other miscellaneous projects
*Have the ability to work diligently on a variety of things at one time
*Meet deadlines
*Set tasks and follow up
*Implement new ideas to help improve overall performance Branch Banker III; BB&T, Walton, KY ; August 2015-May 2020
*Meet monthly/quarterly sales goals and referrals
*Write cards
*Make follow up and sales calls to clients
*Set appointments
*Work well with partners and refer to them
*Help manage branch
*Open accounts
*Help clients achieve their financial goals
*Complaint resolution
*Train other bankers and tellers
*********@*****.***
1970 Blue Heron Pt
Hebron, KY 41048
Bartender/Runner/Server; Cinemark Movie Theatre; Florence, KY; November 2018-December 2019
*Serve clients food and alcohol
*Run food and alcohol
*Take orders
*Know the menu and offer different food and alcohol selections
*Seat clients in theaters
Branch Financial Sales Consultant; PNC Bank, Florence, KY; October 2014-August 2015
*Meet monthly/quarterly sales goals and referrals
*Open accounts
*Study and learn about products and services offered
*Call leads
*Schedule appointments
*Be knowledgeable about referring clients to partners
*Provide 5-star customer service
*Handle complaints/problems appropriately and accordingly
*Provide tellers with approval when needed
Customer Service Associate; PNC Bank, Florence, KY; October 2013- October 2014
*Open accounts
*Perform various maintenance tasks on customer accounts
*Sell various products
*Provide 5-star customer service
*Follow up with customers
*Call leads
*Gain clientele
*Cash handling duties
*Maintain appropriate knowledge about products and services offered Vault Teller; PNC Bank, Florence, KY; April 2013-October 2013
*Meet daily/monthly referrals
*Provide 5-star customer service
*Order and ship money twice a week
*Provide tellers with money as needed
*Have the appropriate knowledge to sell a variety of products to customers
*Ability to communicate clearly with each customer Float Teller; PNC Bank, Branches in NKY area; November 2011-April 2013
*Meet daily/monthly referrals
*Ability to work well with others
*Provide 5-star customer service
*Willingness to work at different branches as needed Float Teller, PNC Bank, Northern KY region: November 2011 - April 2013
*Fill in employee shortages to a variety of branches as needed
*Learn and use the different methods each branch had with the company
*Provide 5-star customer service
*Take deposits and help with withdrawals
*Meet referral goals
*Work with other team members
*Do whatever was needed to help support the branch
*Follow correct opening and closing procedures
*Balance cash drawer
EDUCATION
Northern Kentucky University, Highland Heights, KY; Communication Studies Major; Organizational Leadership Minor; August 2009-May 2013 SKILLS
*Test programs, implement new ideas and programs for the business
*Problem-solving
*Strong note-taking
*Report and data tracking
*Assist management
*Time management
AWARDS
Top All-Star Banker in NKY region
Contact this candidate