HR Administration
Resume:
LaWanda R Jones
Jackson TN *****
****************@*****.***
Professional Summary
Results – Driven Logistics Team leader with 9 years of experience in effectively managing and coordinating logistics operation. Known for optimizing supply chain processes, reducing costs and enhancing efficiency. Proven track record of achieving on time delivery targets and exceeding customer expectations. Skilled in leading cross- functional teams, developing strategic plans, custom requirements and implementing innovative solutions that have resulted in significant cost saving and improved operational performance.
Experience
XPO
Lead Customer Services/OSD/ Biller
January 2017- January 2026
*Bill shipments according to applicable tariffs and pricing agreements
*Recognize and resolve documentation errors
*Assist Customers with inquires, including tracing shipments, rate quotes, tarriff
discrepancies, billing and invoicing questions.
*Perform general clerical duties as assigned, including answering and directing
phone calls, filing, training, data entry and billing.
*Process over, short and damaged freight, inspections, and related documentations
for customer resolution and claims.
Attorney Latrena ingram
Legal Investigator
March 2015-March 2017
*Gathered and analyzed evidence to support legal cases.
*Conduct interviews with witnesses and involved parties.
*Performed background checks and locating witnesses. .
Doxicom Global Recyling
Warehouse Manager
January 2015-January 2016
*Managed daily warehouse activities, inventory control, cycle
counting and order processing
*Implement Safety Protocol
*Improve warehouse layout and material flow increasing productivity.
*Interview and train potential employees.
Innova, Inc. - Jackson, TN
Human Resource Director
March 2007-December 2008
*Talent acquisition and retention
*Employee relations and conflict resolution
*HRIS and analytic tools
*Compliance Management/ DRS Compliance
*Performance Management Systems
*Strategic planning and organizational development
*Diversity, equality, and inclusion initiatives
Madison Haywood Developmental Services-Jackson, TN
Human Resource Generalist/ DMRS Trainer
November 2006-November 2008
*Assist in HR policy and procedure revision
*Facilitated Monthly orientation and training
*Organized team building
*Background checks
*Personnel file compliance
EDUCATION:
Lambuth University – Jackson TN
Bachelors of Science
Major Sociology with a concentration in Criminal Justice
Lane College- Jackson TN
1992-1997
Major: Sociology and Criminal Law
East Prairie High School – East Prairie, MO
Diploma
1992
ORGANIZATIONS:
Member of the Order of the Eastern Stars, Parents against Bullying, Epilepsy Parent Organization, West Tennessee Cultural Heritage Association, Asthma Awareness Club, Advocate Against the spread of HIV/AIDS on college campus’ Spokesperson, D180 Fitness Member of the Month, National Member of Parents against Bullying, Youth Advisor at New St. Luke Baptist Church, XPO Employee Excellence 2022
REFERENCES: Available Upon Request
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