Desktop Support Engineer L1 IT Support with 9+ years of exp.

TUSHAR SUNIL ZOPE

Desktop Support Engineer L*

Nashik 989******* ***********@*****.***

Versatile, Skilled Desktop Support Engineer with 9+ years of experience in providing comprehensive technical support. Also seeking a responsible career where my abilities can be highly utilized in a growth oriented and professional environment. Experience

DESKTOP SUPPORT ENGINEER L1 VK PUMP INDUSTRIES PVT LTD Dec 2015 - Present Handled independently Windows Server 2008 & configured all the required things for Server. Worked on Cyberom Firewall for security purpose.

User account creation, maintenance and closure Desk configuration of meeting and conference spaces. First line technical support: triaging issues, gathering information, resolving tickets. Handle daily hardware and software troubleshooting calls, Rectify MacBook. Installation, maintenance of other computer peripherals such as Network printers, modems, CD-ROM and Writers. Configuration & Installation of Network Printers. Installation, Maintenance and Troubleshooting of Windows XP & Windows Vista, Windows7.

Configuring & Troubleshooting of Mail Clients MS Outlook2003/2007/2010. Cables & Patch Panels Crimping Structure Cabling in LAN. Installation of all kind of Software for support of User. Installation of Windows, Windows XP, Windows-Vista, Windows-7, Windows server2003-2008. Working on SAP B1 for ERP Application.

Worked on remote desk software like TeamViewer, Any desk, Ammyy admin. Maintained inventory of installed desktop hardware and software components to keep records accurate and updated. Monitored systems in operation and quickly troubleshot errors. SHAREEN AUTO PVT LTD EDP ASSISTANT Nov 2014 - Dec 2015 Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any Other Authorized desktop applications.

Install, upgrade, support and troubleshoot for printers. computer hardware and any other Authorized peripheral equipment’s Securities like Anti-Virus, Internet Security and responsible for firewall etc.

To ensure the smooth operation of communication networks in order to provide. Knowledge in multiple Remote software of Any Desk, Team Viewer, Ammyy admin, Remote desktop Manager. Maximum performance and availability for their users. Diagnosing Hardware problems and installation of various printers. Daily backup management of all the data of User.

TCP IP Configuration, Internet Maintenance.

Manage shared folder and devices through permission. Cabling, patching, and LAN troubleshooting

Software troubleshooting update and patch installation MS outlook configuration, Outlook backup & restore and troubleshooting Maintained records and inventories of maintenance contracts, communications equipment, lines, wiring and services. Installed, modified, and repaired software and hardware to resolve technical issues.

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IT ASSISTANT UNIVERSAL TECHNOLOGY Oct 2013 - Oct 2014 Installing operating system and configuring all the peripherals, components and drivers. Assembling of various standalone computers.

Administration of Network Printers and Local printers. Cables & Patch Panels Crimping Structure Cabling in LAN. Troubleshoot in standalone computers & In LAN.

Configuring Router & Switch Installation, configuration and Troubleshooting of Microsoft Outlook. Monitored system performance to identify potential issues. Installed, configured and maintained computer systems and network connections. Anti-virus installation and updating the virus definition file. Troubleshooting and replacing the PC Spare. Identifying LAN faults and resolving the same. Installation of Software Applications & Operating System like Windows. 2000/XP/SERVER 2003/08/WINDOWS 07. Hardware troubleshooting for Branded and Assembled Computers Laptop. Anti-virus installation and updating the virus definition file. Installation of Software Applications & Operating System like Windows. Education

Completed Bachelor of Computer Application (BCA) of IIMP Nagpur. 2013 Higher Secondary Certificate - Passed HSC from Maharashtra State Board with Second Class. 2010 Secondary School Certificate - SSC Certificate from Maharashtra State Board with First Class. SSGB. 2008 IT Skills

Desktop Support, End User Support, IT Infrastructure Support, Incident Management, Service Desk. Tools

Windows 10/11, Active Directory, Office 365 / Outlook, VPN Support, Networking Basics (DNS, DHCP, TCP/IP). Courses & Certifications

CCNA, MCTS, AWS Technical Essentials, Linux, Advance Diploma & Hardware and Networking, Personal Details

Date of Birth: 30 Dec 1991 Languages Known: Marathi Hindi English Marital Status: Unmarried Address: Sukan heights Damodar Nagar Pathardi Phata,Nashik 422010, Maharashtra, INDIA.

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