HRIS & Data Analytics Specialist

TONIA TILLMAN

Dallas–Fort Worth, TX

469-***-**** ️ *************@*****.***

www.linkedin.com/in/toniatillman1

PROFESSIONAL SUMMARY

Results-driven Human Resources and HRIS professional with extensive experience in HR systems administration, compensation analysis, and client service. Proven ability to manage HR technology platforms, deliver actionable reporting, and support organizational decision-making through data analysis and process improvement. Recognized for building strong stakeholder relationships, maintaining confidential records, and improving operational efficiency across HR functions.

CORE COMPETENCIES

HRIS Administration & Implementation

HR Data Analysis & Reporting

Compensation & Market Salary Analysis

HR Compliance & Audit Support

Employee Development & Performance Systems

Process Improvement & Workflow Optimization

HR Policy & Procedure Management

Client Relationship Management

Employee Training & System Adoption

TECHNICAL SKILLS

HR Platforms: Oracle HCM Cloud, PeopleSoft HR, Paycom, PeopleFluent Performance Management, MarketPay

Systems & Tools:

Microsoft Office (Excel, Word, PowerPoint, Access), SQL, SharePoint, Google Workspace, Citrix,

CRM Systems( ServiceNow, Genesys Cloud, ModMed, SIS) Cisco Jabber, TCN

PROFESSIONAL EXPERIENCE

IKS Health – Coppell, TX

Customer Service Representative 2024 – Present

Provide billing and account support for patients through high-volume inbound and outbound communications.

Explain complex billing charges, financial policies, and patient care resources in a clear and professional manner.

Maintain strict compliance with healthcare regulations and confidentiality requirements.

Deliver efficient issue resolution while maintaining high levels of patient satisfaction.

Contracting Services / Paycom – Dallas, TX

Paycom Specialist 2020 – 2024

Managed a portfolio of long-term clients, delivering ongoing support for the Paycom HR and payroll platform.

Resolved high volumes of client inquiries through phone and email while maintaining strong client relationships.

Provided system training to new client users, increasing platform adoption and operational efficiency.

Ensured 100% payroll processing accuracy across assigned accounts.

Documented client interactions and service outcomes in CRM systems to support retention and account management.

Collaborated with internal technical teams to resolve complex system and payroll issues.

Riveron Consulting

HRIS Analyst

Maintained HR systems and supported system administration and data integrity initiatives.

Produced HR analytics and custom reports to support HR leadership and compliance requirements.

Assisted with HR audits and data analysis to identify improvement opportunities in HR processes.

Partnered with HR teams to support talent management, recruiting, and workforce reporting.

PepsiCo

HR Representative

Supported employees and managers with COVID-related leave processes and return-to-work protocols.

Conducted employee intake interviews and coordinated case documentation with HR stakeholders.

Tracked and reported workforce health data to support organizational compliance and safety initiatives.

Maintained strict confidentiality while handling sensitive employee information.

BOY SCOUTS OF AMERICA – Irving, TX

HRIS Analyst / Compensation Analyst / HRIS Specialist

1999 – 2020

Held progressively responsible HR and HRIS roles supporting a national workforce.

HRIS & Systems Administration

Administered HRIS platforms including PeopleSoft and PeopleFluent Performance Management systems.

Ensured HR data accuracy and system integrity through regular audits and reporting.

Developed HR reports and analytics to support leadership decision-making.

Partnered with IT and HR teams to implement system improvements and workflow enhancements.

Oracle HCM Implementation

Contributed to Oracle HCM Cloud implementation, supporting reporting, core HR, compensation, benefits, and employee self-service modules.

Compensation Analysis

Conducted compensation benchmarking and market salary analysis using industry survey data.

Evaluated job classifications and internal equity while ensuring alignment with organizational pay structures.

Performed FLSA reviews and compensation policy guidance for management teams.

HR Operations & Talent Management

Supported recruiting operations including interview coordination, candidate screening, and onboarding.

Managed nationwide compliance training programs including harassment prevention initiatives.

Developed user training materials and conducted HRIS system training sessions.

EDUCATION

Bachelor of Science – Office Systems & Technologies

Minor: Business Administration

Mississippi State University – Starkville, MS

PROFESSIONAL DEVELOPMENT

Advanced Microsoft Excel Training

Oracle HCM Reporting & Analytics

HR Generalist Training

Paycom University Product Certification

Leadership & Communication Programs (AMA, Dale Carnegie)

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