Dynamic Customer Claims Specialist Resume Title

Lashall Johnson

Fort Worth, *****, Tesas, *******, **********@*****.***

‘SUMMARY

Dynamic Customer Claims Representative with over 3 years of experience in

insurance and customer service industries. Proficient in analyzing complex

claims, troubleshooting technical issues, and providing exceptional customer

support. Successfully resolved inquities with a focus on accuracy and efficiency.

Known for strong communication and problem-solving skils, ready to enhance

team performance and client satisfaction in the next role.

WORK EXPERIENCE

08/2022 - 09/2023,

1102020 - 11/2021

0372017 ~ 10/2020

CUSTOMER CLAIMS REPRESENTATIVE, Sitel Rk Fils

+ Analyzed and investigated complex insurance claims to mitigate fraud risks.

+ Reviewed and processed new claims reports efficiently.

+ Organized and presented detailed claim review plans.

Resolved claims in a timely manner, enhancing customer satisfaction

Responded to inguiries from patients, vendors, insurance companies, and

‘other medical professionals via phone.

+ Screened and routed patient calls to appropriate departments, ensuring

accurate registration and appointment scheduling

CUSTOMER SERVICE AGENT, Wendys North Richland Hils

+ Responded promptly to customer inquiries, ensuring a positive service

experience,

Processed orders, forms, applications, and requests efficiently.

Acknowledged and resolved customer complaints effectively,

*+ Communicated with customers through various channels to provide timely

support.

+ Submitted and processed orders to guarantee on-time delivery of products

land services.

TECHNICAL SUPPORT REPRESENTATIVE, Sykes North Richland Hils

+ Troubleshot technical issues, leading to switt resolutions,

+ Diagnosed and repaired faults in hardware and software systems.

+ Resolved network problems effectively to restore service functionality

+ Installed and configured hardware and software for optimal performance.

+ Engaged with customers to understand and resolve their technical concerns

efficiently,

+ Followed up with clients to ensure complete problem resolution,

0212020 - 08/2025 General manager, Wendy's ‘963 North beach, Usa

EDUCATION

8/1999 - 05/2001 Esacado High School Lubbock

Diploma, ELS

0472022 - 0812027 Colorado technical University Colorado springs Colorado

associates, Business communication

SKILLS

Data entry Troubleshooting

Hardware installation Software installation

Network troubleshooting Customer service

Communication Interpersonal skills

Problem solving Records management

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