Implementation & Project Manager Healthcare IT / SaaS
Resume:
Misan Akperi
Atlanta, GA
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IMPLEMENTATION & PROJECT MANAGER (Healthcare IT / SaaS) Results-driven Implementation & Project Manager with 5+ years of experience leading complex healthcare IT deployments, SaaS implementations, and large-scale go-lives across hospital systems and multi-site environments. Proven ability to manage cross-functional teams, drive end-to-end implementations, and ensure client success. Strong background in Epic, Cerner, and digital health transformation with a focus on workflow optimization, stakeholder alignment, and post-implementation support.
CORE COMPETENCIES
End-to-End Project Management (Initiation Execution Delivery) SaaS & Healthcare IT Implementations
Stakeholder Engagement & Client Success
Cross-Functional Team Leadership (Product, Engineering, Ops) Go-Live & Post-Go-Live Optimization
Workflow Design & Process Improvement
Risk Management & Issue Resolution
Agile / Scrum Methodologies
Data Analysis & Reporting
B2B Client Implementation
PROFESSIONAL EXPERIENCE
Implementation Project Manager / Healthcare IT Consultant Various Clients (Experis, Optimum Healthcare IT, CereCore) Nationwide 2021 – Present
Led end-to-end implementation projects across healthcare systems, supporting digital transformation initiatives aligned with SaaS-based platforms and EHR systems. Managed multi-site go-lives impacting 20,000+ end users, ensuring seamless deployment, adoption, and stabilization.
Developed project plans, timelines, milestones, and risk mitigation strategies, consistently delivering projects on time and within scope.
Partnered with product, engineering, and clinical teams to align technical requirements and optimize implementation workflows.
Acted as primary liaison between clients, internal teams, and stakeholders, ensuring clear communication and high client satisfaction.
Conducted post-implementation reviews, identifying process improvements and enhancing long- term system performance.
Provided real-time issue resolution and escalation management, reducing downtime and improving operational efficiency.
Epic Implementation & Go-Live Lead (ATE / Trainer / PM Support) Multiple Health Systems (Intermountain, Trinity Health, Northwell Health) 2018 – 2025
Directed on-site and remote go-live support, coordinating cross-functional teams across clinical, IT, and operational departments.
Led workflow optimization and user adoption strategies, improving efficiency and reducing support tickets post go-live.
Supported complex modules (Ambulatory, Cadence, Optime, Beacon, ClinDoc, Orders) across inpatient and outpatient settings.
Managed stakeholder expectations and communication, ensuring alignment between leadership, clinicians, and IT teams.
Delivered training programs and technical support, increasing system adoption and user satisfaction.
Identified and mitigated project risks, proactively resolving issues before impacting timelines. Technical Dress Rehearsal (TDR) & Deployment Lead
Mount Sinai Health System, Deaconess Health System & Others 2022 – 2024
Led technical readiness and deployment validation for large-scale implementations. Coordinated device testing, system validation, and infrastructure readiness (Citrix, SCCM, peripherals).
Ensured system stability and compliance before go-live, minimizing implementation risk. Collaborated with IT leadership and engineering teams to resolve technical gaps. KEY PROJECT HIGHLIGHTS
Intermountain Healthcare: Led Epic Beacon implementation support across oncology workflows.
Trinity Health: Managed Cadence go-live operations and scheduling optimization. Northwell Health: Supported Optime/Anesthesia implementation with high-impact clinical teams. Successfully contributed to 10+ enterprise-level implementations across diverse healthcare environments.
EDUCATION & CERTIFICATIONS
Bachelor’s Degree
Certified Scrum Master (CSM)
TECHNICAL SKILLS
EHR Systems: Epic (Ambulatory, Cadence, Beacon, Optime, ClinDoc), Cerner Millennium Tools: Jira, Confluence, ServiceNow, Microsoft Project, Excel Technologies: SaaS Platforms, Citrix, SCCM, Device Integration Methodologies: Agile, Scrum, Waterfall
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