Emerging IT Support Specialist with VA Aptitude

Robert LeVasseur

Fort Bliss, TX 915-***-**** ***********@*****.***

Summary

I am moving from hands-on mechanical work into IT. My background includes troubleshooting equipment, working through problems step by step, and keeping track of work completed. I am currently working through the Google IT Support Professional Certificate and preparing for the CompTIA A+. I am able to learn new systems quickly and apply what I learn, and I am looking for a role where I can build real experience and continue growing. Skills

Customer support in person, phone, and chat

Troubleshooting equipment and basic computer issues Microsoft Office including Word, Excel, and Outlook Documentation and record keeping

Computer use, typing, and multitasking

Reading technical manuals and diagrams

CNC machining, welding, and fabrication

Mechanical diagnostics and repair

Basic knowledge of Windows systems and networking in progress Experience

United States Army – Allied Trade Specialist (2017 – Present) Worked on welding, machining, and repair of equipment and vehicles. Diagnosed issues using manuals and diagrams and worked through repairs step by step. Maintained records of maintenance and repairs and worked with others to keep equipment ready. KFC – Customer Service (2015 – 2017)

Assisted customers in a fast-paced environment, handled orders and payments, and helped resolve issues while keeping service steady.

Freelance Landscaping (2013 – 2017)

Worked directly with clients to complete jobs. Managed work independently and adjusted based on customer needs.

Education

High School Diploma

Currently working through Google IT Support Professional Certificate Preparing for CompTIA A+ with plans for Network+ and Security+ Certifications

NIMS Certifications include CNC Lathe Operations, CNC Mill Operations, Drill Press I, Job Planning Benchwork and Layout, and Measurement Materials and Safety

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