Operations Manager with Inventory & Team Leadership

Benjamin W. Frey

**** **** ******* *****, *********, Indiana 46064

Cell: 630-***-**** ***.*.****@*****.***

Summary

Dedicated and accomplished Operations Manager/Supervisor with 20 years' experience bringing order efficiency and organization to the business. Looking to bring my experience in operations, inventory management, purchasing, leadership and customer service to the team to help cultivate greater communication, organization and efficiencies while fostering growth and development.

Professional Experience

Operations and Inside Sales

BWA South, Indianapolis, In.

September 2022-Present

Initially worked and managed warehouse

Oversaw implementation of RF scanners at multiple locations including training and troubleshooting

Trained new team members both in the warehouse as well as in office/inside sales positions

Became inside sales lead for state of Indiana handing order entry, phones and email inquiries.

Established SOPs and training procedures for new and existing team members

Warehouse Supervisor

Merchandise Warehouse, Pendleton, IN. September 2021-August 2022

Oversee team members and establish daily tasks and priorities to support 40+ inbound and outbound truckloads per day.

Ensure associates are being properly trained and following established guidelines.

Key resource in successful launching new partnership with Schwan's Home Delivery and fulfilling orders for their depots throughout the country.

Lead the order allocation process and work disbursement.

Established order prioritization, including live order tracking and reporting.

Inventory and replenishment management to ensure stock availability for order fulfillment.

Warehouse Supervisor

Quality Custom Distribution, Greenwood, IN. August 2020-September 2021

Brought on to help successfully transition existing last mile distribution for surrounding area Starbucks to a new facility and continue operations from the new facility.

Helped successfully launch new partnership to fulfill last mile distribution for Chick-fil-A more recently.

Manages an overall team of 75 associates on multiple shifts, 7 days a week.

Quickly learned and trained others on new processes, systems and equipment including JDE/JDA, pick by voice, RF scanners and end of day procedures.

Key resource for food safety documentation and training, continuous improvement, warehouse safety and general systems operation.

Operations Manager

ACD Group, Wood Dale, IL October 2018-July 2020

•Point person for all operational related communication and more between US office and German world headquarters

•Established office and warehouse operations for leading Mobile Solutions provider in Europe, ACD Elektronik GmbH

•Oversee all inbound/outbound orders including all domestic and international shipments

•Create procedures and guidelines for Operations division including customer service, production, purchasing, shipping and receiving departments

•Foster relationships with existing customers like ALDI, LIDL and EPG as well as help grow new market customers

•Directed building process for all mobile workstation units including unit upgrades and optional accessory installation

Maintain and purchase all inventory for mobile workstation units and accessories as well as pick by voice units and accessories

Forecast and report current and expected inventory requirements based on sales and expected trends in marketplace

Purchased goods and services needed for the office, production, inventory and shipping related needs

Shipping Supervisor / Logistics and Operations Analyst

Tyndale House Publishers, Carol Stream, IL

December 2010-October 2018

•Maintain 10,000+ product locations including single, case pick and reserve locations, providing greater accuracy and efficiency for order picking

•Enhanced backorder fulfillment process yielding in a one to two day reduction in turnaround time

•Establish order prioritization while also validating expedited or special needs requests to completion

•Creating reporting tools for better location utilization while also executing inventory turnover based on sales velocity

•Orchestrated high volume influx of inventory, including 3 different product lines, each with over one hundred new items

•Key advisor for identifying, planning and executing daily and long term processes

•Resource planning including weekly assignments, daily adjustments, reviews and daily feedback

•Streamlined seasonal promotional stickering processes to dramatically reduce time and energy exerted while also greatly increase efficiency and accuracy

•Daily problem solving including inventory issues, maximizing order processing for large or multiple orders, project management and engaging with other departments to help fulfill their shipping needs

Manager

Culvers of Rosemont, Rosemont, IL February 2010-November 2010

•Provided leadership, stability and reliability for stores grand opening and continued success

•Supervised opening, mid-day and closing shifts throughout the week/weekend

•Entrusted with high volume bank runs carrying cash deposits ranging from $5,000 to $16,000

•Trained and promoted growth amongst crew members

•Fulfill multiple roles throughout the day, ensuring both customer satisfaction and timeliness for store operations

MRO Buyer

Wheaton College, Wheaton, IL November 2006-Februrary 2010

•Purchased maintenance, repair and operation material for college facilities management team

•Composed training material and headed training sessions for new web based work order system for faculty and staff

•Maintained and fostered new and existing vendor relationships to keep prices and services competitive

•Ensured purchases were correct, cost-efficient and delivered in timely manner from start to finish

•Assisted with yearly inventory counts

•Created Access database for better tracking and searching of previous purchase order information

•Attended trade show to advance the level of knowledge of purchasing

Admissions Advisor

DeVry University Online, Naperville, IL November 2005-November 2006

•Daily lead calling (75 to 100+ calls per day)

•Engaged with perspective students and leading them through the enrollment process

•Responsible for obtaining all necessary forms for students to enroll

•Built rapport with possible and current students as well as creating a sense of urgency

•Required to work within specific time frame and budget in regards to student enrollment

Customer Service/Regional Sales Manager

MagnetStreet/Simply Magnets, Wheaton, IL October 2003-November 2005

•Provided order fulfillment and responded to customer inquiries via email, fax and phone

•Conflict resolution when customer was not happy with any part of the order or end product

•Promoted company and products via lead calling and emails

•Entrusted with major accounts such as the UPS Store, Mailboxes Etc., Cici’s, and Pampered Chief

•Managed sales territory of half the US for the Advertising Specialty Institute distributor market

Professional Highlights

•Strong knowledge of Microsoft Office programs including Outlook, Word, Power Point, Excel and Access

•Experienced in Excel including pivot tables and Vlookups

•Experience with JDE Oracle and Microsoft Dynamics ERP systems from both the customer service/order entry module as well as the warehousing/transportation modules

•Designed and built multiple picking areas as well as the current assembly area for production orders at ACD Group

•Attended multiple tradeshows both as attendee and vendor

•Completion of Import/Export regulation classes

Education

Bethel College, St. Paul, MN Graduation: May 2003

Degree: Bachelor of Arts, Business Marketing; Minor in Small Business Management

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