Certified Medical Assistant with 3+ years clinical, 20+ years admin/
Resume:
CATHERINE
SABILLO
Certified Medical
Assistant/Customer
Service
CONTACT
*******.***********@*****.***
Phoenix, Az
linkedin.com/in/karla-green
EDUCATION
Diploma
General Studies
Seaside High School
1992 - 1995
Seaside, CA
Certificate of Completion
Medical Assistant
UEI College
2021 - 2022
Phoenix, AZ
SKILLS
Problem-solving
Customer Service
Accountable
Adaptable
Detail-oriented
Compassionate
Critical Thinking
Interpersonal Skills
Vital signs (manual and
electronic) and measurements
Specimen Handling
Wound Care
Staple and suture removal
SUMMARY
Certified Medical Assistant by trade of 3 years of experience in various clinical settings, such as Primary Care, Bariatric, Geriatric, Orthopedic and Cardiology. Also experience in Optometry, working with Optos and OTC machines and clerical. In addition, I also have 20+ years experience working as an administration assistant, customer service, call center and remote. Highly motivated employee with the desire to take on new challenges, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. WORK EXPERIENCE
Optical Tech
Arrowhead Optometry
2025 - current Glendale, AZ
Streamlined the checkout process for 50+ customers daily, boosting satisfaction by 15% through quick resolution of inquiries. Optimized inventory management processes while leading support staff to effectively assist over 100 customers each day with tailored grocery item requests.
Utilized Optos and OTC machines to enhance patient care, successfully educating over 50 patients on their diagnoses and improving overall patient satisfaction.
Medical Assistant
Abrazo Medical Group
2022 - 2024 Avondale, AZ
Streamlined patient record management and prepared exam rooms for over 200 annual women's exams, EKGs, and injections, improving efficiency and patient satisfaction.
Prepared weekly charts and responded to patient inquiries via portal and phone, ensuring timely medication refills and secure authorization with insurance to enhance patient satisfaction and streamline care.
Customer Service Rep
Empereon Constar
2018 - 2022 Phoenix, AZ
Delivered exceptional customer service through phone and chat interactions, resolving customer inquiries with a 95% satisfaction rating and enhancing overall customer loyalty.
Resolved over 100 customer inquiries weekly, enhancing service quality and contributing to training materials that improved team efficiency and response time.
Facilitated timely payments for 50+ customers each week over the phone, ensuring they met their financial obligations and enhancing overall satisfaction.
Injections (IM, SubQ,
Intradermal)
3 years knowledge of EHR
(Athena & Cerner)
Cash and Card Handling
Basic surgery set up and patient
prep
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