Customer service
Resume:
GWENDOLYN WORDS-CRAWFORD **** West Pemford CT
Peoria, Illinois 61604
PROFESSIONAL SUMMARY
Dependable and service-oriented professional with 20+ years of experience in food service, childcare, and customer support. Proven ability to maintain clean and safe environments, serve high volumes efficiently, and provide compassionate care. Strong multitasker with a commitment to teamwork, organization, and customer satisfaction. CORE SKILLS
Food Preparation & Service
Sanitation & Safety Compliance
Customer Service & Communication
Childcare & Supervision
Time Management & Multitasking
Team Collaboration
Basic Computer Skills (Microsoft Word, Excel)
Inventory & Organization
PROFESSIONAL EXPERIENCE
Cafeteria Assistant
Peoria School District 150 — Peoria, IL
2026–Present, 2020–2024
Prepare and serve meals to students in a fast-paced school environment
Maintain strict sanitation standards for kitchen equipment and food areas
Operate steam tables and portion food efficiently during high-volume service
Wash, rinse, and sanitize dishes, trays, and utensils
Support team operations to ensure timely meal service Cafeteria Assistant
Pleasant Valley District 62 — Peoria, IL
2024–2025
Assisted in preparing and serving daily meals to students
Maintained cleanliness of kitchen, counters, and equipment
Followed food safety and sanitation guidelines
Collaborated with staff to ensure smooth cafeteria operations Daycare Provider (Self-Employed)
Peoria, IL
2002–2020
Provided in-home childcare for infants and young children
Managed daily routines including meals, hygiene, and activities
Communicated with parents regarding behavior and development
Maintained a safe, clean, and nurturing environment
Assisted with light housekeeping and meal preparation Customer Service Representative
AFNI
2001–2002
Handled inbound calls and resolved customer concerns
Navigated systems to provide accurate account information
Delivered professional and timely customer support Assistant Supervisor
Hallet and Sons Movers — Chicago, IL
1995–1999
Assisted in coordinating team assignments and job logistics
Helped track inventory and manage moving operations
Loaded/unloaded trucks and ensured proper handling of items Transporter
Marks Movers — Chicago, IL
1994–1995
Transported and tracked equipment between locations
Verified item placement and accuracy during deliveries Warehouse Picker
Paxton & Patterson — Chicago, IL
1989–1990
Fulfilled orders by selecting and verifying products
Prepared items for shipment and ensured accuracy EDUCATION & TRAINING
Certificate – Computer-Driven Customer Service
Pyramid Career Institute — Chicago, IL
VOLUNTEER EXPERIENCE
New Life Christian Church — Peoria, IL
Youth Ministry Teacher
Nursery Team Leader
ADDITIONAL INFORMATION
Typing: ~40 WPM
References available upon request
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