Content Creator and Team Lead Professional
Resume:
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OBERIN TWYMAN
Content Creator
PROFESSIONAL SUMMARY
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Motivated professional committed to contributing to business success with focus on customer satisfaction and team productivity. EMPLOYMENT HISTORY
LEAD FIELD TEAM MEMBER Jan 2022 - Present
Pepsi Super Bowl LVI Halftime Show Inglewood
Acting as Lead Field Team Member; training and prioritizing workload for 10-14 Field Team Members
• Partnering with the onsite team and temporary staff, ensuring seamless setup, execution, and tear down of the Halftime Show, including day-of logistics and troubleshooting
• Worked with High-profile Talent, maintaining the confidentiality of the production
• Attended all mandatory training and rehearsals.
• Worked different stations to provide optimal coverage and meet production goals.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Contributed to team success by completing jobs quickly and accurately.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Kept work areas clean, organized, and safe to promote efficiency and team safety. CONTENT CREATOR Nov 2020 - Present
Instagram Los Angeles
Wrote, edited, and published content for a variety of accounts on Instagram Reels
• Monitor online presence and engage with users, strengthening customer relationships
• Regularly review the work of industry leaders and competitors to constantly stay at the forefront of video trends
• Suggest new ways to promote brands and reach customers, in a creative, fun way. COMMUNITY ASSOCIATE Mar 2021 - Jul 2022
Regus Los Angeles
Working closely with new and existing customers across a myriad of industries
• Responsible for administrative and support needs of customers such as answering phones, handling mail, and scheduling
• Support Community Managers by executing daily tasks, including sales, finance, and administrative assignments (data entry and basic reporting)
• Managing multiple tasks while providing customers with the best possible service
• Plan and execute engaging community events by coordinating with internal teams and external collaborators regularly. FESTIVAL ASSISTANT (SEASONAL WORKER) Nov 2017 - Jan 2023 American Film Festival Hollywood
Supporting the Executive Producer and Festival Officer with the scheduling, logistics, and delivery of festival screenings and events
• Examines tickets or required documents to verify authenticity; to prevent unauthorized persons from entering the event
• Providing general customer service by settling seating disputes or helping resolve other customer concerns; maintaining order in assigned areas
• Acting as Event Lead for specific festival screenings and events.
• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Led team of [Number] skilled and unskilled farm personnel.
• Transported and loaded harvested items into delivery trucks. SOCIAL MEDIA MANAGER Jan 2014 - Aug 2015
Serviz Los Angeles
Developed a cross-channel social media platform to engage different customer segments on Facebook, Instagram, Twitter, and Pinterest
• Established regular monthly and quarterly reporting of social media metrics such as follower counts, and engagement rates and generate leads across platforms
• Converted qualitative user feedback on social media channels into actionable recommendations for the SEO team to create content that was relevant to our customers
• Communication with industry professionals and influencers via social media to create a strong network. CUSTOMER SERCURITY Aug 2024 - Jul 2025
barclays bank work from home
EDUCATION
MASTER OF BUSINESS ADMINISTRATION Jan 2021
University of Arizona, Global Campus San Diego, CA BACHELOR OF ARTS: ARTS AND ENTERTAINMENT MANAGEMENT Jan 2016 The Los Angeles Film/Recording School Los Angeles, CA Focus on Entertainment Business, Artist Management, Project Management, production and finances SKILLS
work from home (Experienced), Project Management, Social Media Marketing, Content Creation, Brand Development, Digital Marketing, Adobe Creative Suite, SEO, Copywriting, Microsoft Office, Event Management, Customer Service, Team Leadership, Content Strategy, Analytics, Time Management, Strategic Planning. LINKS
LinkedIn: linkedin.com.
Managed security protocols, enhancing system integrity and reducing breaches significantly. Collaborated with teams to implement customer security measures, improving client trust. Analyzed security data to identify vulnerabilities, leading to proactive risk mitigation. Resolved security incidents swiftly, minimizing customer impact and maintaining service quality. Streamlined customer verification processes, enhancing security measures and reducing fraud incidents. Monitored transaction patterns to identify anomalies, leading to proactive fraud detection and risk mitigation.
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