Administrative Project Support Specialist

Laura Duncan

**** ******* **, *** *******, CA ***65

********@*****.*** 323-***-****

PROFESSIONAL EXPERIENCE

Program Support Assistant - Crystal Stairs

September 2024 - Present

Organized file inventory and located essential files.

Supported Specialists with their administrative tasks.

Mailroom Manager - Lorenzo Apartments

August 2024 - September 2024

Trained several assistants to work the packaging software, stock the mailroom, and to service the USC students.

Organized and managed the mailroom. Improved the turn-around for package distribution from 48 hours to 24 hours.

Field Support Technician - LA County Registrar/Recorder

February 2024 - July 2024

Troubleshooted technical issues at vote centers for election devices.

Engineered various tools and applications to efficiently communicate and manage field assignments.

Quality Assurance Specialist ERAP - Rental Assistance Program - Horne

May 2021 - January 2024

●Implemented Assisted the public in obtaining State funded COVID19 rental assistance.

●Utilized accounting programs and analyzed documents to income qualify applicants and process payments.

Permit Technician – LA County Building and Safety

December 2011 - October 2013

●Approved and issued over-the-counter permits. Accepted, processed and routed plans to applicable departments for review.

●Calculate permit fees and verified contractor’s business and state licenses prior to permit issuance.

Solar Initiative Processing Representative - Southern California Edison

January 2011 – December 2011

●Evaluated and issued rebates for contractors, home owners, and businesses that qualified under the California Solar Initiative.

EDUCATION

University of California at Santa Barbara – Bachelor’s Degree

Graduated in Fine Arts

SKILLS and CERTIFICATIONS

Proficient with Scheduling and Calendar programs, Remote workflows, Microsoft Office Suite including Excel Spreadsheets, Strong typing skills, Strong verbal & written communication, Financial Analysis, Data Processing, Project and Emergency Management.

CCEC: Code Enforcement Officer, CACE: Code Enforcement Officer

SCACEO: Member 2004, CALBO: Combo Insp. I & II, Counter Tech, CA Building Code, CA Residential Code

RIO HONDO: PAC 43.76 PC832 Course Arrest I & II Legal Aspects/Warrant Process Advanced 301 – UBC.

Intermediate 201 - ID Substandard Residences.

Advanced 302 - Mech, Plum, Elec., Intermediate 204 – Community Action Programs

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