Detail-Oriented Front Office & Admin Specialist

FANONDA CUMMINGS

PROFESSIONAL SUMMARY

Detail-oriented Front Office and Administrative professional with extensive experience in transaction processing, data entry, and customer service across healthcare, corporate, and manufacturing environments. Known for accuracy, confidentiality, and the ability to manage high-volume workloads under pressure. Strong communicator with a proven track record of supporting office operations, maintaining records, and collaborating across teams.

CORE SKILLS

Transaction & Payment Processing

Data Entry & Verification

Invoice Review & Management

Records Management & Confidentiality (HIPAA)

Customer Service & Client Support

Cash Handling & Reconciliation

Multitasking & Time Management

Problem Solving & Attention to Detail

Front Desk & Office Support

Microsoft Office (Word, Excel, Outlook)

PROFESSIONAL EXPERIENCE

Caregiver (Part-time)

Ridge Homecare – Middlebury, CT Apr 2024 – Present

Assisted clients with daily living activities while maintaining dignity and safety.

Followed infection control and documentation standards consistently.

Transaction Processor III (Contract)

Conduent – East Hartford, CT Oct 2025 – November 2025

Enter and verify customer data with high accuracy across multiple systems.

Review documentation for completeness and correctness prior to processing.

Respond to customer inquiries via phone, email, and written correspondence.

Collaborate with internal departments to ensure timely transaction completion.

Admissions Coordinator

AccentCare – Middlebury, CT Feb 2025 – Jun 2025

Maintained accurate admission records and application documentation.

Coordinated intake information while ensuring compliance with policies.

Trained staff on admissions procedures and supported enrollment objectives.

Customer Service Cashier

Dollar General – Southington, CT Jun 2024 – Oct 2025

Delivered high-quality customer service in a fast-paced retail environment.

Managed cash transactions and supported store opening/closing procedures.

Pharmacy Technician

Suburban Pharmacy – West Hartford, CT Jul 2023 – Dec 2023

Hancock Pharmacy – Meriden, CT Mar 2023 – Aug 2023

Processed prescription data and maintained patient confidentiality.

Supported daily pharmacy operations, inventory management, and customer service.

Data Processor

Letter Concepts – Berlin, CT Mar 2022 – Mar 2023

Performed high-volume data entry and validation with strong quality control.

Developed spreadsheets to track and analyze large data sets accurately.

Secondary Press Operator

Tiger Enterprises – Plantsville, CT Aug 2020 – Mar 2023

Plainville Special Tool – Plainville, CT Jul 2019 – Aug 2020

Operated machinery while meeting quality, safety, and production standards.

Troubleshot issues to minimize downtime and improve efficiency.

Intake / Order Entry / Administrative Roles

Omnicare of CT – Cheshire, CT Dec 2000 – Jan 2018

Scheduled patient intakes, verified insurance, and processed orders accurately.

Maintained confidential records and supported front desk operations.

Coordinated with billing, shipping, and clinical teams to resolve issues.

EDUCATION

Diploma – Healthcare Administration

Branford Hall Career Institute – Southington, CT Jun 2016

CERTIFICATIONS

Pharmacy Technician

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