Accounting Major Candidate with Customer Service Focus

Vy (Keith) Ha

********@*****.*** *** **nd St 360-***-****

INTRODUCTION

I’m a third-year student at Western Washington University pursuing an Accounting Major. I’m highly motivated and detail-oriented, with a proven ability to collaborate and manage time effectively, resulting in excellent customer service. My skills have been honed over time through my experience in customer service, volunteer roles, and team-based projects. EXPERIENCE

Sales Associate Marshalls – Bellingham, WA August 2025

● Assisted customers in fitting rooms by locating items in various sizes and colors, and provided product recommendations based on their needs.

● Operated the register while meeting credit card enrollment goals by confidently engaging and communicating with customers.

● Managed early morning shifts by stocking merchandise and performing inventory counts. Caregiver Family Resource Home Care – Bellingham, WA October 2024

● Provided compassionate and personalized care to clients, ensuring their comfort, safety, and well-being in a home setting.

● Managed daily routines, including medication reminders, meal preparation, and personal care, demonstrating strong organizational and time management skills.

● Addressed client concerns and unexpected situations with empathy and effective problem-solving, ensuring a high level of care.

Crew Member Dairy Queen – Lacey, WA April 2023

● Efficiently managed cash transactions and operated point-of-sale systems, ensuring accuracy and customer satisfaction.

● Provided friendly and prompt customer service, resolving inquiries and addressing concerns to enhance the dining experience.

● Collaborated effectively with team members to fulfill orders and maintain a clean, organized work environment during busy shifts.

● Consistently contributed to successful closing procedures, demonstrating reliability and attention to detail.

EDUCATION

Western Washington University – Bellingham, WA September 2023 - Present

● Third-year Accounting Major

SKILLS

Adaptable, Cooperative Team Member, Fast Learner, and Effective Communicator. Certifications: Food Handler Certification.

Language: Fluent English and Conversational Vietnamese.

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