Experienced Program Manager & Certification in PM

SUMMARY

More than ** years’ experience as a learning and development and communications leader, highly skilled at quality assurance, editing, global curriculum development and learning management system administration. Experienced at both soft skills and technical training, with companies like Google, Hitachi, Microsoft, IBM, SunTrust, Coca-Cola, and AT&T.

HIGHLIGHTS

Articulate 360/Rise expert (creating e-learning for GTM and sales enablement)

Responsible AI expert in Learning and Development

Project management: Agile, Waterfall, Lean Six Sigma

Workday Expert

Extensive experience in LMS admin and QA/deployment

Instructional design specialist

GTM and leadership development guru

Sales enablement expert

Highly analytic/strategic thinker

Exceptional communicator/editor

Excellent intrapersonal skills at all organizational levels

Skilled at analyzing key performance metrics

ADDIE Model Expertise

EXPERIENCE

8/2022 – 8/2025 Instructional Program Manager/LMS Project Manager (Contractor); Food and Drug Administration

Led all learning and development efforts for the Office of Medication Error Prevention and Risk Management office (OMEPRM) within FDA

Assure WCAG compliance in all learning content

QA, Managed and developed the OMEPRM University website and the OMEPRM University Learning Management System

Worked with Subject Matter Experts to outline, storyboard, and record training courses

Project Management of each learning course to include identifying learning objectives, development of course content, and knowledge checks

Evaluated current methods and develop innovative scientific educational and learning programs and resources to build the foundational knowledge that safety evaluators will need to evaluate regulated drug products.

Built resources to provide the foundational knowledge that safety evaluators will need to evaluate regulated drug products.

Designed and implemented new learning programs for employees, including self-paced learning programs and/or remote learning programs

Demonstrated the effectiveness of a newly implemented learning program (e.g., virtual learning program or self-paced learning program)

Evaluated the satisfaction of employees in reaching educational objectives and using learning tools, including digital learning tools

AI-Specific training (while at FDA)

Designed and delivered training to help team members adopt and effectively use artificial intelligence tools and workflows.

Developed introductory AI learning content and learning paths using online classes, distance learning, and e learning formats.

Facilitated “lunch and learn” sessions to increase AI awareness and practical understanding across the team.

Curated and recommended AI-related courses from LinkedIn Learning and Microsoft Copilot to support ongoing skill development.

6/2021 – 06/2022 Learning and Development Manager, BigID

Responsible for BigID University business development, cross-team growth initiatives, and interactive/creative work

QA/ Admin for 3 BigID University LMS

Created and delivered sales enablement programs

Manage all social media for BigID University

Designed and developed the BigID University interactive portfolio, including all e-learning

Planned and led university growth projects, act as the marketing-education liaison to grow BigID university exposure and social media presence

Piloted the BigID learner accessibility project to address WCAG compliance

Built critical centralized reporting/insights capacity

3/2018 – 6/2021 LMS Administrator and Sr. Instructional Designer, N3/Accenture

Outsourcing enablement Training Manager

QA’ed, Supported, designed, developed, implemented, delivered, and maintained content, assets, and other resources used for instructional functions in the N3 LMS

Sales enablement and onboarding training for global staff

Built and managed Power BI training for an org-wide project; used Power BI Analytics for weekly and monthly reports to leadership

Extensive Power BI experience

Designed and developed curriculum strategies including classroom training, e-learning, evaluations, and reference-based training solutions

Provided consultation and recommendations to support learning and development across all global company motions

Performed in-depth scoping and needs analysis for moderate to complex instructional design projects with defined timelines and/or multiple deliverables

Evaluated learning and development efforts with insight, including metrics and post-training evaluations

9/2016 – 3/2018 Editor and Instructional Designer, ProEdit, Inc.

Designed instructional content for marketing, technical, and educational clients, including virtual learning and classroom design

Set project management timelines; assured that content was meticulously proofread

Created engaging and useful content for websites, including technical information, graphic design, blogs, white papers, success stories, and instructional materials

9/2015 – 9/2016 Senior Marketing Manager, nCourt

Managed a staff of four

Led rebranding and website redesign project; managed SEO and LPO initiatives for new website; created new SEO standards for company

Established brand standards and guidelines; developed data and analytical platforms to support decision-making process and ROI; developed public relations strategies; led all internal and external communication initiatives.

4/2014 – 9/2015 Marketing Manager, CRIF Lending Solutions

Managed and created external communications for all financial services products and solutions within the company; led strategic SEO and LPO optimization initiative, increased SEO by 72% within one month; Responsible for writing, editing, and designing web content, press releases, blog posts, executive emails, landing pages, offers, and all other inbound B2B marketing materials

Designed, wrote, and edited corporate brochures; responsible for tradeshow and special event management and coordination; managed social media content and analytics

12/2011 – 3/2014 Marketing and Communications Manager, SunTrust Bank

Managed and created all communications for the Commercial Real Estate line of business; created go-to-market B2C strategies for all financial products and services; monitored effectiveness of campaigns; Managed intranet assets, SEO optimization, SharePoint intranet websites; assured that strategic communications aligned with corporate goals

Designed, wrote, and edited corporate newsletters; responsible for teammate engagement through performance awards programs and voice of the teammate participation

Developed efficiency metrics using survey tools; created materials for Town Hall meetings; managed social media.

12/2009 – 12/2011 Senior Editor and Instructional Designer, SunTrust Bank

Project managed courseware development and assured its completion on time and by deadline; project managed QA workstream for learning portal initiative

Managed an editorial staff of four; responsible for quality assurance in all instructor-led and web-based learning materials at SunTrust University (STU) training and talent development

Led strategic change management initiative for STU’s Learning Portal launch

EDUCATION

Bachelor of Arts, University of Georgia English/Theater

Certification, Strategic Business Communication, Ithaca College

Associate of Arts, Speech and Rhetoric, Dalton College

CERTIFICATIONS

Google Project Management, 2025

Google AI Essentials, 2025

Strategic Business Communications, Ithaca College

SYSTEMS/TECHNOLOGY

Microsoft Copilot; Chat GPT; Articulate Rise 360; Workday; Google Apps; Guru AI; Google Gemini; Mac HW/SW; Slack; Absorb LMS; Workday; Microsoft 365/Office; Power BI; Google Apps; Adobe Creative Suite; Camtasia; iMovie

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