Warehouse Associate at Amazon (Inbound/Outbound)
Resume:
Nichole Herrera
Boulder, CO ***04
***********@*****.***
********@******.***
Experience:
Amazon Thornton, CO Den3
December 27, 2020-present
Inbound:
• Stow: Consistently perform above standards with minimal time of task. Maitain exceptional quality and productivity rates while striving ti continuously improve stow score and overall performance
• Problem solve: Investigate product concerns and implement corrective actions. Offer Friendly assistance to teammates, answering questions, and resolving issues quickly to help meet production goals
• Water spider: VRC Certified. Maintained maximum organization and productivity and properly sorting and filling freight on station sleds. Restructured work assignments through coordination with the floor manager to ensure efficiency of work by helping identify and remove barriers
• Process guide: Assist the P.As and A.Ms with HRR, FOO training, couching, assist with water spider staffing and also with floors if needed.
• ICQA Simple bin count: Taking inventory, handling damage products, ensure the customers get the best quality products, ensure that products get problem solved and put in correct damage bins
• Learning ambassador: Teach the new AA about safety, how to stow, and be the first one to help them with their journey with Amazon
• Safety community: Help to make sure that everything is in its 5S location, make sure that everyone is being safe with everthing they do through out their shift, and also in charge of recruiting new members to help make Amazon a safe place to work for.
• Inbound support services: Deal with vendor fraud, hazmat, non sell able products that are through the vendor or FC. Deep dive into trouble tickets to find a solution or if it needs to be pulled from the FC. Deals with items going through a special conditions such as pending research, recall, or unsaleable.
Outbound:
• Pick: Pick products for customers. Pay attention to products and make sure they are at good quality shape. Maintain productivity and quality standards. Ensure that tak time and pick rates are where they need to be.
Amazon accomplishments
Doc Positives
• Quality January 27, 2021
• Quality January 31, 2021
• Productivity July 21, 2021
• Productivity July 28, 2021
Records:
Stowed 5,353 July 27, 2021
Papa Murphys
July 2015-December 2020
• Franchise manager: Customer service, customer relations, opening and closing store, deposits, schedule, ordering, inventory, make sure that store is at Papa Murphys standards to pass inspections, and quality control of all items coming in and out of the store.
Qdoba Mexican Restaurant
March 2014-July 2015
• Shift supervisor: Customer service and relations, open and closing store, deposits, ordering, inventory, help the managers maintain quality and make sure that store is at Qdoba standards, help pass inspections, and help to make sure that the food is fresh and in good quality.
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