Versatile Retail and Security Professional
Resume:
MAHOGONEE POINDEXTER
Oakwood, GA *****
*************@*****.***
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work Experience
Merchandise Associate
The Home Depot-Gainesville, GA
Present
• Designed and implemented visually appealing displays to showcase merchandise in accordance with brand guidelines
• Managed inventory levels and ensured proper stock rotation to maintain a fresh and enticing shopping environment
• Executed floor moves and display changes on a regular basis to highlight new arrivals and promote seasonal promotions
Retail Merchandiser
The Home Depot-Gainesville, GA
May 2024 to Present
• Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales
Security Officer
ARIA RESORT & CASINO-Las Vegas, NV
August 2023 to February 2024
• Learned Defensive Tactics and Verbal Defense.
• Focused on maintaining the customer experience while staying vigilant about my surroundings.
• Showing compassion for people in precarious situations
• First line of defense at the hotel.
• CPR certified
Security Officer
ARIA RESORT & CASINO-Las Vegas, NV
August 2023 to February 2024
• Learned Defensive Tactics and Verbal Defense.
• Focused on maintaining the customer experience while staying vigilant about my surroundings.
• Showing compassion for people in precarious situations
• First line of defense at the hotel.
• CPR certified
• Checking IDs routinely on the Casino floor
Delivery Driver
Domino's Pizza-Las Vegas, NV
September 2022 to August 2023
Completed on-time deliveries by choosing best and most efficient routes. Delivered packages to customer doorsteps and business offices. Maintained upbeat, positive attitude in busy, customer-focused environment. Completed rush deliveries on tight timetables to satisfy customer needs. Operated vehicle safely in highly congested areas with no traffic violations. Worked scheduled hours as required and took on available shifts during holidays and busy periods. Managed customer inquiries and complaints in polite and professional manner. Seafood Manager
Smiths Food And Drug-Las Vegas, NV
February 2022 to August 2023
Provided detailed information to customers about available seafood products and self-service items. Created clean and inviting appearance for fresh seafood cases to encourage sales. Prepared and placed seafood cuts and products in display counter to appeal to customers. Wrapped, weighed, labeled and priced cuts of seafood. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Seafood Manager
Smiths Food And Drug-Las Vegas, NV
February 2022 to August 2022
Provided detailed information to customers about available seafood products and self-service items. Created clean and inviting appearance for fresh seafood cases to encourage sales. Prepared and placed seafood cuts and products in display counter to appeal to customers. Wrapped, weighed, labeled and priced cuts of seafood. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Sandwich Maker
Capriotti's-Las Vegas, NV
December 2021 to February 2022
Greeted guests, promoted specials, and took orders. Trained team members to prepare sandwiches and other items according to instructions. Assisted customers in choosing menu items by providing food complementing information. Baker
Curlytop Bakery-Las Vegas, NV
October 2021 to December 2021
Produced consistently high-quality baked goods for customers. Operated and maintained bakery equipment, including ovens and mixers. Complied with health and safety codes to protect staff and customers. Collaborated with team members to complete tasks and maintain smooth running of bakery. Barista Trainer
Starbucks-Anchorage, AK
August 2015 to December 2019
Trained new team members with positive reinforcement and respectful, encouraging coaching. Elevated customer loyalty by using strong communication abilities to resolve customer problems. Customized training strategies based on individual barista knowledge, experience and strengths. Handled cash and processed payments accurately to avoid errors. Trained new employees in groups and in one-on-one scenarios. Learned every menu item's preparation and numerous off-label drinks to meet customer needs. Explained beverage preparation and offered samples to help customers choose ideal items. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista Trainer
Starbucks-Anchorage, AK
August 2015 to December 2019
Trained new team members with positive reinforcement and respectful, encouraging coaching. Elevated customer loyalty by using strong communication abilities to resolve customer problems. Customized training strategies based on individual barista knowledge, experience and strengths. Handled cash and processed payments accurately to avoid errors. Trained new employees in groups and in one-on-one scenarios. Learned every menu item's preparation and numerous off-label drinks to meet customer needs. Explained beverage preparation and offered samples to help customers choose ideal items. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma
Raven Home School
July 2015 to May 2016
High School Diploma
Raven Homeschool-Remote
May 2015 to May 2016
Upper secondary education
Skills
• Delivery Driver Experience
• Driving
• Supervising experience
• Microsoft Excel
• Loyalty programs
• Hotel experience
• Microsoft Office
• Merchandising
• Hotel and accommodations guest inquiries
• Barista Experience
• Stocking
• Product demos
• Janitorial experience
• Food service
• POS
• Customer service
• Coffee Experience
• Verbal and Written Communication Strong Working Relationships Licensing Requirements Basic Math Skills
• Call center
• Hotel safety procedures
• Front desk
• Guest relations
• Home & community care
• Computer operation
• Team motivation (leadership skill)
• Local attractions guest recommendation
• Customer communication
• Organizational skills
• Communication skills
• Hotel and accommodations guest complaints handling
• Cash register
• Proactive hotel and accommodations guest assistance
• Math
• Leadership
• OPERA
• Basic math
• Microsoft Word
Certifications and Licenses
CPR Certification
AED Certification
Guard Card
Food Handler Certification
Driver's License
Non-CDL Class C
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