IT Systems & Security Specialist with Cloud Focus
Resume:
Garett Riggs
******.*****@*****.***
Experience
Entrust
Implementation Specialist (2022-Present)
●IFI Software implementation
●Act as a Subject matter expert for IFI software, extensions, AI suite, printers
●Training of peers and new hires
●Management of Standard Service projects
●Development of IFI Health Check Process
Koerber Supply Chain Solutions
Cloud Security Administrator L2 (2020-2022)
●Network and System Administration
●OCI, AWS, VMWare Administration
●Implement security best practices
●Working with customers to setup and troubleshoot VPN connections to SAAS platform
●Development of customer facing processes and documentation
●Training new employees on networking tasks and concepts
●Designed SAAS network platform
●Sales support (presentations, documentation, sales assist calls)
●Fortigate Administration
Spectrum AMT
Network and Systems Administrator (2008-2020)
●Network and System Administration
●Active Directory / Exchange Server Administration
●Network security
●Desktop support
●Manufacturing systems support
●Hardware and Software research and purchasing
●Built CMMC level 3 platform
Entrust Datacard
Technical Software Support Specialist (2016-2019)
●Cardwizard EMV Implementations
●Technical SME for Implementation team
●Process improvement team leader
Springs Hosting
Systems Administrator (2014-2015)
●Remote system administration and troubleshooting
●Windows Domain administration
●Exchange / Office 365 Administration
●VMWare technologies
●SAN and NAS architecture
●LAN & WAN troubleshooting and support
●Various end user support – workstations, tablets, smartphones
Simpleworks IT
Remote Technician II (2013-2014)
●Remote system administration and troubleshooting
●Active Directory, Group Policy, DFS setup and administration
●End user support and education
●Monitoring and Preventative maintenance
●VOIP maintenance and troubleshooting
Vladimir Jones
IT Technician (2010-2013)
●PC & Macintosh systems support
●Network & System Administration
●Active Directory /Exchange Administration
●Employee training & support
●A/V Systems support
●Develop training documents
●Tablet/Smartphone integration & support
Technical Expertise
Operating systems
●Windows XP/7/8/10/11
●Windows Server 2003/2008/2012/2016/2019
Cloud Providers
●AWS, OCI
Software
●MS Exchange 2007/2010/2013/2016/2019
●MS Office Support
●VMware ESXi, vCenter
Hardware
●Cisco, SonicWall, Juniper, Meraki, Fortigate networking
●Xerox, HP, Ricoh, Sharp MFDs, Other printers
●ShoreTel, FreePBX, Switchvox, Polycom Phone systems
●EMC VNX, VNXe, Dell, and other SAN/NAS technologie
Education
Pikes Peak Community College - Class of 2010
AAS in Computer Networking
Air Academy High School - Class of 2001
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