Customer service representative/data entry clerk

Tequilla Dennis

Memphis, TN ***** +1-901-***-**** *****************@*****.***

Professional Summary

Experienced customer service professional with over 13 years in retail and management, excelling in sales, team leadership, and operational efficiency. Adept at resolving customer issues, building strong relationships, and utilizing technology for process improvement. Seeking a remote customer service role to leverage communication skills and deliver exceptional client support.

Willing to relocate: Anywhere

Work Experience

Retail Store Manager

J.Crew Memphis, TN

April 2022 to November 2025

* Implemented effective visual merchandising strategies to optimize product placement and drive sales

* Developed and executed marketing campaigns to increase foot traffic and promote new products

* Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction

* Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines

* Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business

Assistant Manager

Nike Community Store Memphis, TN

January 2019 to November 2023

* Assisted in the management of daily operations, ensuring smooth and efficient workflow

* Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

* Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

* Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Supervisor

GCA Services Group Memphis, TN

May 2018 to August 2023

* Identified recurring customer issues and worked with the product team to implement long-term solutions

* Consistently achieved a [placeholder for percentage]% average CSAT (Customer Satisfaction) score through effective problem-solving skills

Education

Social Work (Associate's degree)

Southwest Community College Memphis, TN

May 2011 to August 2014

High School

Frayser Middle/ High School Memphis, TN

August 2004 to May 2008

Skills

Training & development Upselling Heavy lifting Principled negotiation Administrative experience Microsoft Outlook Social media content creation Microsoft Dynamics 365 Customer service Wireless sales Retail sales Price negotiation Balancing cash drawers Communication skills Sales negotiation Continuous improvement standards implementation Warehouse safety compliance Social media management Employee evaluation Attention to detail Sales Cross-selling Process improvement Pricing Process improvement standards implementation Appointment scheduling Employee relationship building Supervising experience Warehouse distribution Customer retention Retail math Inventory turnover analysis High-end sales Driving Warehouse sorting E-commerce Report writing Outside sales POS systems Time management Safety inspections for hazard identification Outbound calling Community engagement Territory sales Specialty store experience Manufacturing warehouse experience Store management Team management Organizational skills Added value negotiation Manufacturing Achieving sales targets Merchandising Shift management Luxury fashion design Order fulfillment Website maintenance Operations management Distribution center supervision experience Retail merchandising procedures Door-to-door Phone answering Leadership Retail management Environmental compliance

Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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