Cybersecurity Doctoral Candidate - IT & AV Systems Manager

Gustavo Taylor

EDUCATION

Hialeah, Florida & ****2 **********@***.*** 786-***-****

Seeking a doctoral degree at Florida International University in the summer of 2026, in Cybersecurity.

Miami Dade College, Miami, Florida

Bachelor in Electronics Engineering Technology

Florida International University Master’s

Degree in Cybersecurity

WORK EXPERIENCE

Manager of Audiovisual Engineer II / Information Technology (From August 2005 - Present) Florida International University, College of Law, Miami, Florida

• Manages the day-to-day support for faculty and staff.

• Ensures all service requests are maintained in appropriate work.

• Manages and coordinates staff support for student exam.

• Oversees client computers to ensure installed applications and Operating Systems are kept up to date.

• Administration of Microsoft Endpoint Configuration Manager including but not limited to maintenance of application management, software updates, deployment packages, Operating Systems, task sequences, and scripts.

• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

• Set up and configure computers for faculty and staff.

• Setup and configure printers for faculty and staff.

• Create and resolve tickets assign and assign to group.

• Configure, install, and maintain IT users' desktop software and hardware

• Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software

• Provide technical guidance and mentoring to Desktop Techs.

• Manage workflow queues to assigning work orders and dispatch techs to end-users

• Willingness to take initiative to follow up on issues, projects and deadlines

• Responsible for loading new software and systems on existing equipment.

• Responsible for the repair and maintenance of printers, monitors, scanners and hardware.

• Backup other staff members in troubleshooting any laptops and desktop computers.

• Create images for backup staff and faculty computers

• Configure equipment for events and troubleshoot any audio issues in the classroom.

• Supervisor employees to help with large events.

• Perform onsite analysis, diagnosis, and resolution of complex A/V hardware/software problems in the courtroom and recommend and implement corrective solutions.

• Replace the computer and screens in classrooms.

• Configure podiums with microphones for classes.

• Edit videos and convert them to mp4 format.

• Support faculty and staff in classrooms

• Assist professor in zoom representation.

• Schedule classes for recording.

• Manage portals for professors and staff to upload and download videos.

• Mange security and sharing videos to students.

• Configure links to upload videos to professors’ staff and students. TECHNICAL SKILLS

• Operating Systems: Windows 2003 Server, Windows 2012 Server, Windows10, windows 11

• Mac: iOS, & Linux: ubuntu and Kali

• Network comprehension and troubleshooting skills (TCP/IP, DHCP, DNS, etc.)

• Applications Program: C++,

• Certification: working on A+, Network+, and Security+

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