Operations Manager Supply Chain & ERP Expert

Bob Bhandari

OPERATIONS MANAGER ACCOUNTING FINANCIAL MANAGEMENT CUSTOMER SERVICE

Experienced and results-driven operations professional with 15+ years of progressive experience in operations management, financial control, procurement, and logistics. Proven ability to lead cross functional teams, streamline processes, reduce costs, and deliver exceptional customer service. Expertise in ERP systems, inventory control, import/export operations, and managing unionized environments. PROFESSIONAL EXPERIENCE

Operations Manager

Dec-2025-To Present

APEX Foods Suppliers Inc. Richmond BC

• Oversaw full-cycle operations including shipping, receiving, administration, safety, inventory, procurement, Production and workforce management.

• Reporting to President (Owner ) and maintained ongoing coordination with teams.

• Managed budgeting and cost control conducted P&L analysis and implemented cost-saving strategies.

• Looking after complete Operations activity including Safety and government compliances. Operations Manager

Trendspot Inc / Lees Pottery Inc – Surrey, BC March 2014 – April 2025

• Oversaw full-cycle operations including shipping, receiving, administration, safety, inventory, procurement, and workforce management.

• Reported to Director of Operations & Logistics (California, USA) and maintained ongoing coordination with U.S. and China-based teams.

• Managed budgeting and cost control for the Surrey location; conducted P&L analysis and implemented cost-saving strategies.

• Led ERP system implementation and ongoing use for operational efficiency.

• Coordinated container imports, ensuring competitive pricing and customs compliance.

• Visited major retail customers (Walmart, Home Depot, Fred Meyer, Lowe’s) across Canada and the U.S. to ensure service quality and address issues.

• Delivered 100% customer satisfaction through accuracy, quality control, and on-time delivery. Operations Supervisor

Valmont West Coast Engineering Inc – Delta, BC

October 2013 – March 2014

• Managed team leads and supervisors; led recruitment, training, and performance management for unionized staff.

• Oversaw goods receipt, storage, servicing, and dispatch for manufacturing and chemical products.

• Ensured productivity targets were met and coordinated with U.S. and China partners on logistics and import operations.

Operations Manager

Cosmos Furniture Limited – Delta, BC January

2010 – September 2013

• Directed warehouse and logistics operations; managed a unionized workforce.

• Oversaw import logistics, customs handling, and vendor coordination with overseas suppliers.

• Focused on quality assurance, team leadership, and cost-effective supply chain solutions. Co-op Trainee – Operations & Accounts Payable

Daimler Buses North America Ltd – Mississauga, ON May 2009 – December 2009

• Assisted in operations and accounting functions including invoice processing and reporting.

• Gained foundational experience in inventory management and accounts payable processes. EDUCATION

CPIM – Certified in Production and Inventory Management British Columbia Institute of Technology (BCIT) – Burnaby, BC 2014

– 2015

Diploma in Inventory Management & Accounting

St. Gabriel Adult Learning Center – Mississauga, ON 2008

– 2009

Bachelor’s degree in operations & accounting

University of Bombay – Mumbai, India

1996 – 2000

TECHNICAL SKILLS

• ERP Systems (Oracle, SAP)

• Microsoft Office Suite

• QuickBooks & Simply Accounting

• MRP, Forecasting & Budgeting

• Financial Reporting & Bookkeeping

• Process Improvement (Lean, Six Sigma, 5S)

• Import/Export Compliance & Customs

• Logistics & Supply Chain Optimization

CORE COMPETENCIES

• Operations & Logistics Management

• Budgeting, P&L, and Cost Control

• Staff Recruitment, Training & Supervision

• Inventory Control & Warehouse Management

• Customer Service & Vendor Relations

• Procurement & Sourcing

• Team Leadership & Performance Monitoring

• Health, Safety & Environmental Compliance

ACHIEVEMENTS & AWARDS

• ERP Project Award – Recognized for the successful implementation of an Oracle ERP system at Excel Industries Ltd (2007)

• Maintained 100% customer satisfaction by ensuring quality, accuracy, and timely delivery

• Successfully managed high-volume import logistics and maintained competitive operational costs ADDITIONAL INFORMATION

• Experience working in unionized and multicultural environments

• Regularly traveled to customer and manufacturing sites in Canada, USA, and China Deep understanding of international supply chain and logistics operations

Contact this candidate