Operations & Administrative Support Specialist

Megan Frates

Red Rock, AZ *****

********@*****.***

Summary

Detail-oriented administrative and operations professional with experience supporting financial services and higher education offices. Skilled in high-volume data processing, records management, and quality assurance reviews to ensure accuracy and compliance with internal procedures. Currently responsible for processing shareholder-related requests and performing routine quality checks on departmental submissions. Experience collaborating with team members on workflow improvements and implementation of new database systems. Known for strong organization, attention to detail, and the ability to learn new systems quickly while supporting efficient office operations.

Skills and Abilities

● Administrative & Clerical

Support

● Front Desk & Reception

Operations

● Written & Verbal

Communication

● Microsoft Office Suite (Word,

Excel, Outlook, Teams)

● Data Entry, Reporting &

Record Management

● Calendar, Meeting & Travel

Coordination

● Inventory & Supply

Management

● Customer & Visitor Relations

● Confidentiality & Compliance

(FERPA, HIPAA)

● Time Management,

Organization & Multitasking

● Remote & In-Office Support

Employment

Randstad Temp Agency

Remote

Consultant Feb 2026-Present

● Process NOBO (Non-Objecting Beneficial Owner) and Quick Vote proxy voting requests for a financial services client.

● Perform quality assurance reviews three times per week on prior-day submissions to ensure accuracy and compliance with internal procedures.

● Identify and correct processing errors before final submission to maintain data integrity.

● Participate in department meetings related to implementation of a new internal database, providing operational input on workflow and system functionality.

● Maintain detailed records and track request status within internal systems while handling high-volume processing tasks.

Williams-Sonoma Inc.

Remote

Seasonal Customer Service Associate October 2025- December 2025

● Processed orders, replacements, refunds, and pricing adjustments with high accuracy.

● Navigated multiple systems simultaneously to research orders, update accounts, and verify customer information.

● Assisted customers with shipment tracking, delivery coordination, and resolution of shipping issues.

● Met or exceeded performance metrics for quality, customer satisfaction, and response time.

● Demonstrated product knowledge to guide customers on features, materials, and care instructions.

● De-escalated difficult interactions using empathy, patience, and structured problem-solving.

● Documented customer interactions thoroughly to ensure accurate records and follow-up. Spark Delivery (Walmart)

Tucson, AZ

Independent Contractor February 2025- October 2025

● Completed timely and accurate delivery of grocery and retail orders to customers, maintaining a high customer satisfaction rating.

● Managed delivery schedules, route optimization, and customer communications independently.

● Handled payment processing, order verification, and issue resolution efficiently.

● Demonstrated strong time management, problem-solving, and customer service skills in a fast-paced environment.

● Maintained vehicle in good condition to meet safety and delivery standards. Cochise Community College

Sierra Vista, AZ

Registration Technician July 2024- February 2025

● Assisted students and families with registration, forms, and documentation while providing clear guidance.

● Performed clerical duties including scanning, filing, copying, report preparation, and mail distribution.

● Maintained accurate student records and databases in compliance with institutional procedures and FERPA.

● Managed office inventory and supplies by monitoring stock levels and ensuring materials were available for daily operations.

● Communicated with staff, students, and parents to provide timely information and support.

● Demonstrated professionalism, organization, and teamwork in a student-facing environment.

Cochise Community College

Sierra Vista, AZ

Student Data Entry Clerk March 2023- July 2024

● Entered and verified data accurately into designated databases or systems.

● Assisted with administrative tasks such as filing, scanning documents, and maintaining records.

● Provided front desk assistance by greeting visitors, answering phones, and directing inquiries to appropriate personnel.

● Collaborated with team members to complete projects within established timelines and quality standards.

Cochise Community College

Sierra Vista, AZ

Computer Lab Aide March 2022-October 2022

● Provided technical support to students and faculty in the computer lab environment, addressing hardware and software issues effectively.

● Assisted with updating and imaging computers across campus to ensure they met required configurations and standards.

● Conducted routine maintenance tasks such as software updates, equipment cleaning, and printer management.

● Collaborated with lab staff to troubleshoot technical issues and implement solutions promptly, ensuring minimal disruption to users.

● Contributed to documentation efforts, documenting procedures and best practices for computer lab operations.

● Collaborated with IT department personnel to ensure timely resolution of technical issues and maintain optimal performance of computer systems. Spencers Gift

Sierra Vista, AZ

Customer Service Representative October 2021-December 2021

● Provided exceptional customer service by addressing inquiries, resolving issues, and processing transactions.

● Demonstrated strong interpersonal skills in assisting customers with product selection, recommendations, and problem-solving.

● Collaborated with team members to maintain a positive and welcoming store environment conducive to customer satisfaction.

● Assisted in maintaining inventory accuracy, restocking shelves, and organizing merchandise displays.

Teleperformance

Sierra Vista, AZ

Customer Service Representative May 2018-Sep 2018

● Provided phone support for health insurance policyholders.

● Handled confidential information and adhered to HIPAA regulations.

● Delivered accurate policy details and addressed customer needs in compliance with service standards.

Sears

Sierra Vista, AZ

Store Support Feb 2018- Apr 2018

● Provided support to store operations by handling customer inquiries, processing transactions, and maintaining a neat and organized store environment.

● Assisted with inventory management tasks such as receiving shipments, restocking shelves, and conducting regular inventory counts.

● Collaborated with team members to ensure efficient store operations and exceptional customer service.

● Contributed to merchandising efforts to enhance product presentation and promote sales.

Sears

Sierra Vista, AZ

Sales Support Representative Oct 2016- Jun 2017

● Provided assistance to the sales team by handling customer inquiries, resolving issues, and processing transactions.

● Supported inventory management by ensuring accurate product availability and assisting with restocking.

● Collaborated with colleagues to maintain a clean and organized store environment.

● Assisted in merchandising efforts to optimize product visibility and sales. Education

Cochise Community College- Associate’s in Computer Information Systems (July 2024) Primavera Online High School- High school diploma (Jan 2018) Achievements, Certifications & Licenses

Intuit Academy – Tax Preparation Course (Jan 2026) Linux Pro Certification

Phi Theta Kappa Honor Society

Contact this candidate