Logistics Delivery Operations Leader
Resume:
Bryant De Leon
New Braunfels, TX *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Delivery Assistant Outbound Manager (Lowe’s Division)
Riverstone Logistics - Kyle TX
●Responsible for the south Texas region ( 30 to 35 trucks )
●Handle all cargo claims
●Forecasting
●Responsible of managing warehouse daily.
●Conducting mandatory daily meetings with drivers, helpers and warehouse staff in order to address issues that need immediate attention.
●Verify each delivery is done correctly by confirming delivery experience with customers.
●Monitoring trucks on route are in timeframes by using dispatch track
●In charge of billing Client along with monitoring financial warehouse budget
●conduct interviews for potential drivers and Helper.
●Onboarding process (Run background, MVR and verify employment history etc.
●recruit potential Contractors and help them understand Insurance requirements and route guarantees .
●Handle all truck/Tool audits to ensure all contractors meet requirements •
●Handle roadside evaluations to ensure teams are providing the best service possible
Delivery Assistant Manager (Lowe’s Division)
UST Logistical systems - Kyle TX
●Responsible for the south Texas region ( 30 to 35 trucks )
●Handled all in home damage claims
●Forecasting
●Responsible of managing warehouse daily.
●Conducting mandatory daily meetings with drivers, helpers and warehouse staff in order to address issues that need immediate attention.
●Verify each delivery is done correctly by confirming delivery experience with customers.
●Monitoring trucks on route are in timeframes by using dispatch track
●In charge of billing Client along with monitoring financial warehouse budget
●review and submit all Settlements for all contractors
●conduct interviews for potential drivers and Helper.
●Onboarding process (Run background, MVR and verify employment history etc.
●recruit potential Contractors and help them understand Insurance requirements and route guarantees .
●Handle all truck/Tool audits to ensure all contractors meet requirements •
●Handle roadside evaluations to ensure teams are providing the best service possible
Crossdock Manager
Conns Home Plus - Austin TX
January 2012 to 2024
Responsibilities
● Forecasting
● Responsible of managing warehouse daily.
●Conducting mandatory daily meetings with drivers, helpers, 3rd party manager and warehouse staff in order to address issues that need immediate attention.
● Verify each delivery is done correctly by confirming delivery experience with customers.
●Monitoring trucks on route are in timeframes by using Dispatch Track
●In charge of reviewing and approving 3rd party billing along with monitoring financial warehouse budget
●conduct interviews for any potential candidate.
● Handle all Onboarding processes (Run background, verify employment history etc. •
●Handle roadside evaluations to ensure teams are providing the best service possible.
● Responsible of training new staff
●Responsible of all inventory at site
●Ensure all delivery team members follow load out expectations, such as inspecting all merchandise before loading product on the delivery truck and protecting the items with blankets and securing them properly in the truck.
●Conducted Dispatch Track audits daily to ensure teams were uploading quality pictures for each stop
●Handle shipping and receiving
●Initiate and direct investigations to resolve shipper or customer complaints and verify their authenticity and accuracy.
● Proactively communicate with customers in regard to service delays and general de-escalating any issues by providing excellent customer service
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Driver Manager
TSI- Laredo, TX
February 2010 to September 2012
• Plan, implement and oversee the work of staff members to ensure efficiency
• Monitor and direct all dispatching activities, including tracking, routing and dispatching transportation vehicles.
• Conduct ongoing safety audits, meet with individual staff members, attend company safety meetings and participate or direct other work activities designed to promote work safety and encourage continuing education among staff members.
• Implement changes to transportation services, policies or scheduling as needed. • Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies.
• Collaborate with staff members and fellow managers to create, modify and implement goals, procedures, policies and objectives when the opportunity presents itself.
• Establish and conduct monthly, quarterly or annual employee training sessions on a variety of subjects, including quality improvement, hazardous material handling, computer use and employee orientation
Management
TLI at Convergys
November 2010 to January 2012
●Responsible for improving the team and facilitating the communication among the team members
● Perform the tasks of monitoring, organizing, and coaching team on a daily basis
● Handle responsibilities of communicating the company's purpose, core values, vision to the front employees
●Identify new ways to increase the opportunities of sales and service
●Handle escalated calls, complaints, questions, and queries, as required
●Facilitate cross-functional communication within employees to improve working environment •Draft general reports on performance and targets of team members as well as ensure that they exceed the targets
Agent
Convergys
September 2010 to October 2011
• Make outbound calls to potential clients in order to sell the company's broadband service and computer equipment
• Perform data entry services for the company in regards to punching in customer information, call logs and successful sales.
• Responsible for verifying and entering all payroll data weekly for field service crews and sending to payroll staff.
•Monitored and upgraded network applications and equipment, reset terminals, printers, and data-entry on Remedy software system
Education
High school diploma in basic
2001 to 2005
Skills
●• Excellent written and verbal communication skills
●Good working knowledge of the consumer goods industry
●Creative thinking skills Excellent problem-solving skills
●Good time management skills
●Experience working with delivery service (13+ years)
• Bilingual
• Multilingual
• Customer Service
• Excel
• Microsoft Word
• Microsoft Outlook
Languages
• Spanish and English - Fluent
Certifications and Licenses
Driver's License
Additional Information
Other Qualifications
• World-class interpersonal customer service, verbal communication and written skills. • Communicative, professional, resourceful, organized, and cost & safety conscious work ethic. • I am reliable and accept challenge and tolerate changing priorities with little supervision. • Dedicated to maintaining customer satisfaction and high quality standards: Quality and documentation accuracy.
• Excellent written and verbal communication skills
• Good working knowledge of the consumer goods industry
• Creative thinking skills
• Excellent problem-solving skills
• Good time management skills
• Experience working with electronic data
• Bilingual
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