Telecommunications Field Operations Specialist
Resume:
Marco Campanelli
Oceanside, NY 11572
***********@*****.***
EXPERIENCE
Altice USA, Bethpage, NY — Field Ops Advanced Service Technician
March 2001 - PRESENT
● Responsible for the installation and service of
telecommunications from the tap to the customer’s TV, phone, computer, or other devices.
● Perform reconnects, relocations, change of services, leakage detection/repair and identify system problems.
● Demonstrate and educate customers on all Optimum products, including but not limited to TV converters, streaming devices, modems and routers, Static IP addresses, and Optimum Voice services.
● Catered to all sorts of business calls and their demands in various locations, including hospitals, schools, office buildings, shopping centers, fire houses, and police stations.
● Trained new hires out in the field in all aspects of field service with tasks including troubleshooting, use of tools and meters, customer relations, installation of equipment, and formulating a game plan to successfully complete their workload.
● Worked in Outside Plant between 2011-12, highlighted by outage repairs during Hurricane Irene.
Bruce Bennett Studios, Hicksville, NY — Research
Coordinator/Photographer
October 1987 - March 2001
● Illuminated large arenas and venues for the purpose of stop action photography.
● Photographed, processed, and distributed professional sports related images to various publications. Kept inventory of images and maintained a library to facilitate searches.
● Responsible for training and supervising other employees in developing and researching images.
● Prepared daily work tasks for crew and assisted studio manager with employee evaluations.
● Freelance stage and album cover photography for rock bands.
EDUCATION
Long Island University
at C.W. Post,
Brookville, NY —
Bachelor of Fine Arts,
concentration in
Photography and
Communications
December 1990
SKILLS
● All aspects of photography:
lighting, editing, staging,
developing,
● Troubleshooting and Repair
● Training and Supervision
● All cabling, e.g., Coax,
Fiber, CAT5
● Customer service skills for
residential and business
● Bucket truck operation
● Certified BBTIII technician
● IP telephony and telephone
wiring
LANGUAGES
● Fluent in Italian
● Comprehension of Spanish
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