Empathetic Technical Support Specialist with Remote Expertise
Resume:
Sara Garza
Corpus Christi, TX *****
***********@******.***
#readytowork
Empathetic and detail-oriented support specialist with extensive experience in remote technical support, chat-based customer service, and community-centered roles. Deeply passionate about music, metadata, and underground culture—with a personal and academic background in music performance and theory. Skilled in managing user experience, solving problems with patience and creativity, and thriving in fast-paced digital environments.
Previous work experience:
Customer Service / Administrative Assistant
Frontier Waste Solutions – Corpus Christi, TX Sep 2025 – Apr 2026
• Managed high-volume inbound and outbound communication (phone, email) for billing, service issues, and account support. Processed accounts receivable (AR) tasks including payment posting, balance reconciliation, and resolving billing discrepancies. Handled account adjustments, credits, and payment arrangements while ensuring accuracy across customer records. Coordinated service logistics with operations teams, including route scheduling, missed pickups, and cart delivery tracking. Maintained and updated customer profiles, contracts, and service details in internal systems. Investigated and resolved escalated account issues beyond front-line support, reducing repeat contacts. Assisted with administrative workflows such as data entry, documentation, and internal ticket routing. Supported back-office operations during high-volume periods, balancing customer service with administrative workload. Ensured clear communication between customers, dispatch, and field teams to close service gaps efficiently.
December 2024- February 2025
TaskUs
Technical Support Agent – (Contractor for MailChimp)
Remote
Delivered chat-based technical support for MailChimp users, assisting with account management, email marketing setup, and campaign troubleshooting. Using multiple resources to research and recreate behaviors. Guided users through the creation of marketing pages, landing pages, and automation tools. Quickly learned and adapted to MailChimp’s backend to provide high-quality, confident support while meeting KPI standards 2 weeks out of training with a 100% customer satisfaction rating per survey. Maintained professionalism and empathy during high-volume shifts. Role ended due to company-wide budget cuts.
September 2024 -December 2024
Sagility health
Pharmacy Benefits Specialist
Express Scripts
Entered and managed high volumes of patient and prescription data while ensuring accuracy and compliance with HIPAA regulations.
Resolved discrepancies in prior authorization records by conducting detailed research and documentatio while maintaining detailed case files, consistently meeting productivity and quality metrics.
May 2024- July 2024
D.R. Horton - on site
Jr New Home Sales Specialist
Utilized my newly acquired knowledge of real estate and experience in sales to help potential homebuyers navigate their journey of choosing a home by showing the builders development and walking floorplans, assisted in providing more Information about using inside lender processes for incentives along with various other tasks pertaining to home design, sales and marketing.
February 2024- April 2024
Foundever - remote
Seasonal contract with client Intuint as customer service chat representative for Turbo Tax. Using the knowledge base provided during training, assisted customers with basic income tax filing questions and links to irs information for reference. Sales, product downgrades/upgrades and refunds. Connecting customers to CPAs and other knowledgeable professionals by cold transfer or outbound warm calling depending on the circumstances.
August 2023- February 2024
Conduent- remote
Media services and iOS technical advisor for Apple product users. Helping callers with questions about billing, application issues, software and hardware issues. Maintaining metrics to advance in 6 weeks from billing to tech support.
September 2020-January 2021
Kelly Connect - Remote
Remote Technical support agent for Apple iOS devices through chat support to customers all over the world. This included troubleshooting any issues a customer was experiencing and making every interaction a learning experience for the customer, making sure they felt comfortable with the assistance I provided.
I was required to multitask—including typing over 140 words per minute, making sure to use proper grammar and etiquette to communicate the step by step instructions in a timely matter; all the while being required to log the interaction, as well as site and share the resource being used to assist in troubleshooting the customers concern for their future reference.
I also assisted customers in finding convenient locations for service and repairs, as well as set up appointments at Apple Stores, as well as other Apple authorIzed service provider locations.
Created replacement orders and repair orders, as well as made sure the customer was aware of their warranty agreements, return policies and turn around time expectations.
Pharmacy Benefits Specialist
Express Scripts - Corpus Christi, TX
January 2020 to August 1st
Answer calls from doctors, pharmacists and customers to answer questions about prior authorizations for prescriptions. Build prior authorization cases for physicians and trouble shoot problems they may be having.
Went above and beyond to make sure patients prior authorizations were done correctly and in a timely manner.
Customer Service Representative
The Results Companies - Corpus Christi, TX
August 2017 to January 2018
Answered inbound calls made to Blue Cross Blue Shield customer service hotline from both insurance customers and medical professionals. Provided first call resolutions by answering questions about benefits, premiums, and insurance claims. de-escalating calls by being a sympathetic representative of members, going above and beyond to answer any questions and complete requests made.
Product consultant
Sephora - Corpus Christi, TX
August 2016 to December 2016
Consult, advise, select, apply and selling products for clients regarding proper color selection and suitable application techniques. Skin analysis and finding suitable treatment and regimens for each individual
Beauty Advisor
Elizabeth Arden - Corpus Christi, TX
March 2015 to September 2015
Exhibit effective and valuable customer service. Makeup applications and demonstrations. Make presale goals at counter for special events. Keep inventory and stock counter with newest products as well as displays around the store for the brand. Keep station and brushes sanitary
Brand Ambassador
Anheuser Busch - Corpus Christi, TX
March 2015 to September 2015
Promotion of products at events such as concerts and festivals as a group offering free merchandise and educating the consumer about products. Sampling and selling adult beverages at different store locations independently, meeting sales goals and display standards. Documenting customers experiences and sending completed reports about each tasting or promotion performed.
Education:
Diploma
2006 Moody High School graduate - Corpus Christi, TX
National Honor Society
National Music Honor Society
Top 10% of 2006 senior class
Certification
2011 Aveda Institute graduate- Corpus Christi, Tx
Aveda certified esthetician
Ongoing Education
Del Mar Music Major
Audio engineering and music theory
2006-2009/2014/2018
Texas Real Estate Commission courses completed- state and national exam Feb 2024
Skills
Efficient at windows applications and data entry. Conflict resolution and leadership abilities. Multitasking on a double monitor computer system. Independently driven with great communication skills to work as a team. Excellent customer service skills in person and over the phone or via email. Able to uphold professional appearance to represent a brand
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