User Support Technician with IT Basics Experience
Resume:
TARANPREET KAUR
IT PROFESSIONAL
*****.*****@*****.***
Edmonton, AB
Dear Alpha Computer Team,
I am applying for the User Support Technician position with Alpha Computer & IT Solutions. I bring a strong combination of customer service experience, technical knowledge, and hands-on academic projects that align with your requirements, including the ability to respond to users experiencing difficulties with computer systems, provide advice and training, and assist with system setup and installation.
Through my academic training in Information Technology, I have gained practical experience in setting up equipment for employee use, installing operating systems, configuring software, and performing basic network configuration (DNS, DHCP, IP addressing). I have also worked with Windows Server environments, including Active Directory and user account management, and have completed troubleshooting tasks to resolve system and connectivity issues. In my previous roles with the Government of Alberta and Teleperformance, I consistently responded to users experiencing difficulties, provided clear guidance, and resolved issues efficiently. I developed strong communication skills by explaining processes and solutions to individuals with varying levels of technical understanding. My ability to stay organized, handle repetitive tasks, and work as a team player allowed me to maintain high-quality service in fast-paced environments. I am highly motivated to begin my career as a User Support Technician and am confident in my ability to quickly adapt and contribute to your team. I am also fully willing to relocate to Drayton Valley and can start as soon as possible.
Thank you for your time and consideration. I look forward to the opportunity to further discuss how my skills match your needs.
Sincerely,
Taranpreet Kaur
2579751 Alberta LTD. O/A
Alpha Computer & IT Solution
Drayton Valley,
AB, Canada
JOB REFERENCE: Application for User Support Technician TARANPREET
Edmonton, AB,Canada•780-***-****•*****.*****@*****.*** Cashier- Canadian Tire
(Part-Time)
Warehouse Associate – DSV Logistics (Sephora)
Full Time, Calgary, AB
Administrative Assistant ( Government of Alberta, AISH Program) Full- Time CONTRACT, Edmonton, AB
Customer Service Expert I & Resolution Specialist – Teleperformance (IKEA US Campaign - Remote) Full-time
Oct 2025- Present
Oct 2025 - Feb 2026
Aug 2025 - Oct 2025
March 2025 - July 2025
Processed and fulfilled 300+ orders per shift with high accuracy Maintained error-free inventory records, ensuring timely order completion Collaborated with team members to meet daily quotas under strict deadlines. Use point-of-sale systems to accurately handle purchases, returns, and exchanges. Handled 100+ transactions per shift with accuracy in cash and electronic payments Provide friendly customer service and assist with questions. Provided technical and customer support to 50+ clients daily via phone and chat using remote support tools Resolved 85–90% of issues on first contact, improving customer satisfaction and reducing escalations Used CRM and order management tools to track, troubleshoot, and resolve cases efficiently. Collaborated with cross-functional teams to improve first-contact resolution. Assisted 80+ clients daily, inbound inquiries from AISH clients regarding benefits, eligibility, and applications. Supported individuals with disabilities using a client-centered and empathetic approach. Applied de-escalation techniques to manage sensitive and high-stress situations. Collected and verified client information while maintaining confidentiality and compliance standards. Prepared detailed call documentation and reports for quality assurance. Maintained accurate records using internal systems and Microsoft Office tools. An IT Support professional entry-level with a background in customer service and administrative roles. Strong ability to assist users, troubleshoot basic technical issues, and provide clear guidance. Hands-on experience through academic IT projects involving system setup, networking, and user support. Quick learner with excellent communication skills and a strong interest in building a career in IT support.
WORK EXPERIENCE
PROFESSIONAL SUMMARY
Edmonton, AB
Customer Service & User Support
Strong Communication (Verbal & Written)
Problem-Solving & Troubleshooting
Time Management & Multitasking
Team Collaboration & Attention to Detail
Adaptability & Quick Learning
Conflict Resolution & Patience
Ability to Explain Technical Concepts to Non-
Technical Users
CompTIA A+ In Progress
CISCO CCNA (NetAcad)
Palo Alto Cybersecurity Fundamentals
Languages - English (Fluent), French (Beginner)
Able to Relocate
Willing to work flexible hours, weekends, and on-call support Valid Class 5 Driver’s License
Relevant coursework: Networking, Technical Support & IT Service Management, Cloud & Virtualization, Cybersecurity Fundamentals Micro-Certificate (ServiceNow)
(ITSM) Fundamentals (ServiceNow)
GitHub Essential Training
Hardware & Software Troubleshooting
Windows Operating System Installation & Configuration Basic Networking (IP Addressing, DNS, DHCP)
Active Directory (User Accounts & Permissions – Basic) Microsoft Office Suite (Word, Excel, Outlook)
System & Equipment Setup (PCs, printers, peripherals) Virtual Machines (VMware basics)
Remote Support Tools (basic knowledge)
Network Configuration & Connectivity Testing
Information Technology Services (ITS)
Diploma SAIT COLLEGE, Calgary, AB
Jan 2024 - April 2025
EDUCATION
CORE SKILLS
CERTIFICATION
ADDITIONAL INFORMATION
TECHNICAL SKILLS
ACADEMIC PROJECTS
Enterprise Network Setup Project
Designed and configured a small business network environment Set up Windows Server with Active Directory, DNS, and user accounts Configured Linux DHCP server for dynamic IP allocation Implemented file sharing and user permissions for multiple employees Tested network connectivity and resolved configuration issues System Administration & Virtualization Lab
Installed and configured Windows and Linux operating systems on virtual machines Used VMware to manage virtual environments and system resources Performed system updates, user account management, and basic security configurations Practiced troubleshooting system and network-related issues
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