Administrative Professional with Strong Multitasking Experience

Laura Tuma

Dover, NH *****

Professional Summary:

Results-oriented administrative professional with extensive experience in data entry, office coordination, and operational support.

Highly proficient in Microsoft Office, QuickBooks, SAP, and multiple database systems with strong accuracy and reporting skills.

Proven ability to manage calendars, meetings, travel arrangements, and confidential documentation efficiently.

Strong communicator with exceptional customer service skills and a professional, client-focused approach.

Experienced event coordinator skilled in planning logistics, scheduling, and on-site execution.

Detail-driven multitasker who thrives in fast-paced environments while maintaining organization and productivity.

Self-motivated team player with excellent problem-solving abilities and a consistent record of meeting deadlines and supporting business goals.

Professional Skills:

Customer Service Customer Service

Microsoft Office Word, Excel, PowerPoint, Outlook

Administrative Assistant

AR/AP – QuickBooks Pro

Event coordinator

Hire & Fire Staff-Helpers

Training New Franchise Administrative and Products

JPMORGAN

Unloading/Stocking/Quality Control

Loading with Forklift & Jack

Packaging – Quality Control

Warehouse/Inventory Control

Receiving – Shipping

Material Handling

Laboratory

SAP

EBR

Team Spirit & Productivity

Goal getting the job done quickly and affiant

Experienced in operating high-speed inserters or similar machinery

Ability to read and interpret job orders, production schedules, and quality specifications

Possess strong attention to detail and ability to maintain accuracy while working at a fast pace

Mechanical aptitude and problem-solving skills to troubleshoot equipment issues

Good organisational and time management skills to meet production deadlines

Ability to work independently and as part of a team, following instructions and guidelines

Physical stamina to stand for extended periods

Flexibility to work overtime, when necessary, on a short notice

Skills:

Proficient Administrative and Office Management

Strong Customer Service

Certified in Microsoft Office, Publisher, Adobe, QuickBooks Pro

Process daily in QBs - A/R, A/P, JAD, EPIC, JPMorgan, PHOENIX, SAP, EBR

Data, Reports, and Documents Management

Team Communication - Skype, Microsoft Teams, Slack, Zoom

Education:

High School Feldberg School.- Usingen, Germany, 1980

Christian Business School/Uher Werke GmbH - Bad Homburg, Germany, 1980-1983

Microsoft Office Word/Excel/Access/PowerPoint/Publisher, 2001

QuickBooks PRO, 2001

Experience:

Northern New England Manager

Wilson-Intuit MA & NH 09/2025 – 01/2026

Experienced in office coordination, facilities, retail/branch openings, event coordination, customer-facing role preferred.

Enter, update, and maintain accurate data in computer systems and databases.

Review information for errors or missing details and correct discrepancies.

Verify data against source documents to ensure accuracy and completeness.

Organize and maintain digital and physical records for easy retrieval.

Strong customer service skills and professional communication.

Ability to work independently with minimal supervision.

Comfortable handling light office setup tasks (e.g., signage, workspace readiness).

Strong organizational skills with attention to detail.

Reliable transportation; travel between nearby sites may be required.

Key Responsibilities Include:

Preparing assigned offices for TurboTax experts arrival using a readiness checklist.

Coordinating with onsite points of contact to confirm access, internet, parking, and workspace readiness.

Supporting the setup of TurboTax branding and materials.

Greeting customers before experts are fully established and providing accurate, high-level program information.

Addressing minor facility issues or escalating them as needed.

Conducting basic area reconnaissance for accessibility, suitability, and competitor presence.

Maintaining a professional, welcoming environment throughout the season.

Administrative Assistant

Flaherty & Company, LLC North Andover, MA Jan 2025 – May 2025

Daily duties included to sincerely and professionally, greeting and welcoming our clients and vendors.

Implemented security measures by adhering to safety protocols and controlling access through the reception area.

Enter, update, and maintain accurate data in computer systems and databases.

Review information for errors or missing details and correct discrepancies.

Verify data against source documents to ensure accuracy and completeness.

Organize and maintain digital and physical records for easy retrieval.

Answering incoming calls professionally, screening them, and forwarding accordingly or took messages as needed.

Daily mail and deliveries received, sorted, and distributed.

Dropped off daily mail and FedEx packages and as needed timely.

Scheduled and coordinated daily meetings, appointments, and conference room bookings with owner and other CPA.

Maintaining conference rooms ready.

Provided support for administrative tasks as needed, including clients’ confidentiality documents and data entry, filing in the specific system, and processing orders while maintaining the office.

Provided assistance to tax filing staff with additional administrative duties as necessary.

Coordinated meetings with clients, receiving their documents or needed data and assisted to access their portals and shares files.

During peak hours, took staffs meals choices, and ordered lunch for staff.

Maintained/ordered supplies as needed and kept storage organized and filled.

Maintained a clean office, kitchen, and removed trash at the end of the day.

Administrative Assistant

NorthEast Rehab Hospital Portsmouth, NH Jan 2023 – May 2024

Client and Visitor Interaction: Greeted clients and visitors with a positive and helpful attitude, assisted clients in navigating the premises, and announced visitors as needed. Ensured workplace security by monitoring visitors’ arrival and departure.

Data Entry : Enter, update, and maintain accurate data in computer systems and databases.

Review information for errors or missing details and correct discrepancies.

Verify data against source documents to ensure accuracy and completeness.

Organize and maintain digital and physical records for easy retrieval.

Security and Emergency Support: Assisted emergency crews (Fire Department, Police) with arrivals, ensuring they were promptly directed to their designated areas.

Administrative Tasks: Handled various administrative tasks, including professionally answering phones, routing calls, assisting colleagues with office duties, sorting and distributing mail, and preparing outgoing mail.

Meeting and Room Preparation: Assisted in preparing meeting and training rooms, ensuring they were ready for scheduled sessions.

Communication and Coordination: Assisted with answering and forwarding phone calls, providing general information about visiting hours, and giving directions to Northeast Rehab Medical Center. Collaborated with HR & Admin teams to meet daily production goals, assist with payroll, and contribute to internal marketing materials.

Multitasking and Time Management: Managed multiple tasks simultaneously while maintaining accuracy and attention to detail, ensuring meeting production deadlines. Showed flexibility in working overtime as needed and responded to tasks on short notice.

Customer Service and Hiring Support: Provided excellent customer service and assisted in the hiring process, including scheduling interviews and supporting team members with administrative duties.

Logistics Specialist III

NEXTERA ENERGY Seabrook, NH Feb 2023 – May 2023

As an Outage Support Specialist, my responsibilities included providing assistance to the FPL/NEE Access Authorizations/FFD department during scheduled and unscheduled outage in-processing. Specific duties included:

Conducting drug testing (breathalyser and urinalysis), fingerprinting, and proctoring psychological exams.

Validating government-issued identification and reviewing Personal History Questionnaires.

Performing data entry and maintaining clear communication with personnel during processing activities.

Ensuring that all documentation met the Nuclear Regulatory Commission (NRC), company, and client requirements.

Adhering to site and client-approved safety procedures at all times.

Being available to respond during days, nights, weekends, and holidays as needed to meet outage schedules.

Compiling and analysing basic information for reports and presentation materials, including preparing charts, graphs, or tables as necessary.

Responding to routine correspondence following established procedures.

Exercising independent judgment and employing basic reasoning skills to address tasks efficiently.

I completed all required training and certification under direct supervision, ensuring compliance with nuclear clearance and Fitness for Duty standards.

My role required strong attention to detail, effective communication, and the ability to work flexibly to meet tight

schedules.

Logistics Specialist II

LONZA-Direct Portsmouth, NH Mar 2021 – Sep 2022

Adhered to all Standard Operating Procedures (SOPs) and followed safety protocols, including wearing required PPE while working in a Class C environment.

Executed process recipes, performed basic lab tasks such as pH, conductivity, and sampling, and completed required training for operating assigned equipment.

Qualified and operated dispensing equipment, ensuring proper cleaning and sanitisation through routine tasks.

Conducted First Level Reviews of eDispense orders/kits, ensuring completion of training and documentation in compliance with cGMP and GDP.

Communicated production reports via written and electronic documents, ensuring proper documentation of processes.

Coordinated material movements both physically and in software systems, arranged transportation of rush orders sharing and ensured accurate labelling of materials according to cGMP.

Managed inventory control, completed physical checks, reconciled discrepancies, and documented all material transactions.

Operated warehouse power equipment, such as forklifts, pallet jacks, and order pickers, and ensured safe handling of materials throughout warehouse and dispensing areas.

Performed line clearance, staged materials for storage, and participated in inventory management and cycle counting processes.

Maintained a clean and organised workstation, adhering to safety procedures and guidelines, and assisting with shift exchange notes and required meetings.

Collaborated with various departments, including Materials Management, Raw Material Planning, Quality Teams, and eBR support, to ensure smooth operations.

Assisted new team members with computer access, workstations, and dispensing procedures.

Led the team by driving daily workload and priorities based on input from supervisors, and conducted safety walkthroughs with the Logistics Supervisor.

Completed cleanup tasks and ensured workstations were stocked and ready for the next shift.

Prioritised and managed job orders and rush orders, collaborating with the admin team to meet production goals.

Maintained accurate production records, demonstrated flexibility to work overtime, and ensured high attention to detail while multitasking in a fast-paced environment.

Special Services Desk – Customer Service

Home Depot Portsmouth, NH Jun 2020 – Jan 2021

Greeted customers promptly and provided excellent service by identifying their needs and offering assistance within the assigned department.

Handled basic functions in adjacent departments, ensuring the ability to support customers across various areas.

Provided fast, friendly service by actively engaging with customers to understand their needs and offering product tools and information to complete their projects.

Assisted customers with custom or special orders, whether in-store inventory, transfers, or online orders, ensuring they received the right products.

Inquired with customers about financing options and guided them through the application process to facilitate smooth transactions and emphasised savings.

Maintained the in-stock condition of assigned areas, ensuring they were clean, organised, and safe for customers.

Followed all safety policies and standards to maintain a safe working and shopping environment.

Completed specified safety training and immediately corrected or reported any hazards or unsafe conditions to the Manager on Duty.

Worked cooperatively with department supervisors and fellow associates, assisting across multiple store departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

Assisted in various sales positions, including Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist, to support both customers and co-workers.

Administrative Assistant – Operations Billing Support & Payments

Ultimate Staffing/Liberty Mutual Dover, NH Feb 2020 – Jun 2020

Received and logged overnight payment packages accurately and efficiently.

Forwarded rejected checks to the appropriate department for further handling.

Pre-sorted and delegated payments into various Lockbox Payment Folders based on processing priority.

Selected folders according to time-sensitive entries, ensuring all documents were complete and properly scanned into designated lockboxes.

Verified and validated payment information for accuracy, saving payments in JPMorgan’s CBS/Bart Lockbox system.

Managed additional Excel logs to maintain accurate records of payments and processes.

Collected selected payments and prepared UPS packages for mailing to external departments.

Operated within the PHOENIX – Smart Workflow Management system, processing work in specified workflows, including Operator Home, Training, and Follow-Ups.

Researched returned checks using ECS and @WORK systems, verifying insured documents, logging notes under billing, and saving updates.

Determined follow-up or completion status in the PHOENIX workflow system.

Prepared and saved “send-back” letters in LM SharePoint and coordinated mailing through the mailroom.

Printed and forwarded send-back letters along with returned checks to the insured.

Contacted insured parties via Skype/Email to obtain updated addresses for forwarding returned Premium Relief Refund Checks.

Communicated with agencies and agents via Skype/Email to follow up on insured contact information.

Responded to insured requests to coordinate with other departments for check changes or destruction, ensuring compliance and accuracy.

Administrative Assistant

Ultimate Staffing/Rockingham County Attorney Office Brentwood, NH Nov 2019 – Jan 2020

Performed daily administrative and secretarial duties with efficiency and accuracy.

Managed multi-phone lines, taking messages or transferring calls as appropriate.

Greeted and assisted walk-ins, including law enforcement, defense attorneys, victims, families, and individuals, with professionalism and care.

Received, scanned, and promptly forwarded New Arrest Notifications to the appropriate attorney or department.

Notified all attorneys and assistants of trial motions upon receiving court notifications.

Evaluated cases for scanning and transferred closed files into the internal document systems.

Assisted incoming calls and walk-ins from law enforcement or defense attorneys with inquiries regarding cases.

Supported attorneys and victim advocates (VAs) in coordinating special meetings and arrangements.

Assisted the Lead Administrator/Receptionist with additional assigned duties.

Contributed to a positive office environment by decorating with festive Christmas décor and spreading holiday spirit.

Market Access Services Administrator – International Approvals Dept.

Ultimate Staffing/TUV Rheinland of America Andover, MA 05/2019 – 07/2019

Represented and supported Engineering Project Coordinators for in-house testing across lab locations.

Assisted International Regulatory Compliance Specialists/Team with preparing and submitting international product approval submission packages, application updates, and renewals.

Managed, coordinated, and maintained payment of annual fees by generating client quotes, securing payments, and processing them through subsidiaries/affiliates.

Conducted searches for international guidelines and standards as needed and updated the International Approval database.

Expanded knowledge of international approvals to improve processes and compliance.

Provided administrative and coordination support to the International Approvals team.

Coordinated and processed all billing for the International Approvals department.

Interacted with Accounting/Finance and clients to resolve billing issues and inquiries.

Initiated, maintained, and updated project information in databases accurately and in a timely manner.

Maintained and updated customer information across multiple databases.

Coordinated and managed pre-shipment inspections for international approvals.

Accurately tracked and reported revenue for the department.

Generated reports as needed to assist with project and financial tracking.

Acted as the primary point of contact for clients regarding project information, status updates, and schedules.

Managed and published weekly EMC/Product Test Safety statuses from Operations.

Worked on special and assigned projects to support team objectives.

Liaised with international regulatory agencies to obtain and follow up on information related to product standards and regulations.

Performed additional duties as assigned to support the department and team goals.

Administrative Assistant

Beth Israel Deaconess Medical Center – Hospice Boston, MA Aug 2018 – Nov 2018

Provided day-to-day administrative assistance, including drafting memorandums, managing mailings, handling phone calls, scheduling, and maintaining the calendar.

Took messages for physicians and forwarded them via email or paging systems.

Operated daily within the EPIC system, releasing patients’ e-tickets.

Collected and transferred census data for quarterly reporting.

Distributed mail to all physicians in a timely manner.

Managed calendars and coordinated events, video conferences, and training sessions.

Ensured department efficiency by managing physicians' parking, food, and training reimbursements.

Distributed daily incoming faxes and redirected or re-faxed prescription requests to individual physicians as needed.

Forwarded discharge summaries to physicians via email or fax per request.

Maintained inventory and managed worksheets or notifications for primary client physicians.

Handled daily physician mail-outs and correspondence.

Assisted the division manager with additional projects as required.

Administrative Assistant

Textron-Tug Technologies Inc Boston, MA Mar 2017 – Nov 2017

Performed daily administrative and secretarial duties efficiently.

Managed multi-phone lines to ensure smooth communication.

Prepared and submitted detailed monthly reports.

Coordinated work orders and assigned tasks to shop technicians under the direction of the shop manager.

Corresponded with the Southwest Airline Maintenance Supervisor regarding damaged vehicles and delegated work orders as needed.

Entered work orders into the JAD service and clients' EBIS inventory-billing systems.

Added entries to the internal inventory-billing system and finalised end-of-month invoicing and credit card billing.

Assisted the shop manager with various additional duties.

Coordinated parts orders and managed inventory intake.

Oversaw shop transfers and trained staff on the new parts sales and inventory system.

Acted as a co-driver with the shop manager and technicians for runs in airport restricted areas, handling vehicle pickups, drop-offs, or operating machinery.

Executive Chauffeur

Great Bay Limousine Inc Portsmouth, NH 2015 – Apr 2017

Prepared and operated limousines, vans, shuttles, and stretch limos according to trip sheets for special events.

Completed prompt and safe airport transfers, executive rides, night outings, and special events such as weddings.

Ensured exceptional service and professionalism throughout all trips.

Processed final transactions using cash or credit cards based on clients' requests.

International Shipping Representative

MIG-Express, Inc Portsmouth, NH Jun 2014 – Oct 2014

Contacted and gathered details from shipping companies to coordinate logistics.

Coordinated internal documentation and pick-up arrangements with transport companies.

Filed AES (Automated Export System) documentation when necessary.

Tracked shipments to ensure timely delivery to their destination.

Prepared new shipments for overnight delivery.

Processed Accounts Payable (A/P) invoices and matched them to shipments.

Contacted vendors, airlines, or transport companies to resolve invoice discrepancies.

Scheduled corrected invoices for payment.

Maintained organised filing systems.

Answered and managed multi-line phone systems.

Assisted team members and walk-in clients as needed.

Administrative Assistant

TUG Technologies, Inc Reno, NV Feb 2013 – Jul 2013

Performed daily administrative and secretarial duties.

Managed multi-phone lines and ensured efficient communication.

Prepared and submitted monthly reports.

Coordinated all work orders and assigned them to shop technicians under the guidance of the shop manager.

Corresponded with the Southwest Airline Maintenance Supervisor regarding damaged vehicles and delegated work orders accordingly.

Entered work orders into the JAD service and clients' EBIS inventory-billing system.

Managed entries in the US internal inventory-billing system and finalised end-of-month invoicing and credit card billing.

Assisted the shop manager with additional duties as required.

Coordinated parts orders and inventory intake.

Oversaw shop transfers and provided training on new parts sales and inventory systems.

Acted as a co-driver for the shop manager and technicians on runs to airport restricted areas for vehicle or equipment pickups and drop-offs.

Bartender

Best Western Airport Plaza Reno, NV Oct 2012 – Jul 2013

Welcomed guests, including walk-ins, military personnel, and attendees of special meetings/events.

Created “Bar Specials” to enhance guest experience and promote sales.

Performed daily ordering using the Macro system.

Finalised payment transactions via cash, credit cards, or travel/credit vouchers.

Coordinated payouts and maintenance for nine gambling machines.

Ensured proper upkeep of the lounge and restaurant areas.

Stocked and maintained bar inventory.

Decorated the bar to create a welcoming atmosphere.

Recognised as Employee of the Month in April 2013.

Office Manager

Bio Green USA, Inc Reno, NV Feb 2006 – Jun 2011

Performed administrative and secretarial duties.

Operated multi-phone lines.

Utilised Microsoft Word, Excel, Access, PowerPoint, and Publisher.

Managed daily operations within QuickBooks Pro, including HR, Payroll, Accounts Payable (A/P), Accounts Receivable (A/R), and Collections.

Oversaw vehicle and equipment loans.

Created budget forecasts and compiled data for 3-month, 6-month, and 1-year income and expense projections.

Processed quarterly and yearly reports, including W-2s and Income Tax reports.

Managed calendar and scheduling routes for new estimates and proposals.

Prepared and mailed out prepay client seasonal invoicing.

Supervised up to 12 employees.

Maintained warehouse and inventory, including ordering office and order-specific supplies.

Negotiated and managed IT export-import and receiving inventory.

Operated a 10-ton forklift.

Designed and distributed local flyers.

Assisted in creating a franchise brochure and trained new franchise owners in business setup and invoicing.

Managed local and regional orders and executed local spraying using two 500-gallon mixing tanks.

Set daily production goals and prioritised job orders to ensure payroll and marketing materials were prepared on time.

Coordinated technician assignments for spray details or estimates, assisting personally when needed.

Demonstrated strong attention to detail and maintained accuracy in a fast-paced environment.

Applied organisational and time management skills to meet production deadlines.

Provided excellent customer service.

Clerk-A/R-Collections

Reno Green Landscaping Inc Reno, NV Jan 2005 – Jan 2006

Performed secretarial and clerical duties, multi-task, assisted department managers, consulted, and managed yearly client’s accounts. Maintained client’s files, and prepared new year Pre-Pay season Invoicing.

Performed quarterly/yearly reports, A/R, collections, scheduling clients and technicians to complete routes.

Training Sales Coordinator

CompUSA, Inc Reno, NV Feb 2001 – Dec 2004

Performed administrative and secretarial duties with Microsoft Office – Word/Excel/Access/ PowerPoint/Publisher, QuickBooks Pro, Lotus 1-2-3, ACT! 2000, SAP Setting up training class/special, creating events fliers, coordinated class schedules and instructors for various classes.

Maintained department inventory, with management coordinated sales promotions, workshops, and online training, consulted individuals and companies with training opportunities & promotions.

Coordinated Training Center issues with all managers Processed A/R transactions and reports for department.

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