Retail, Communication, Excel, Data, Problem Solving, Management, Team

Mason Emerson

**** *** ***** ***** ****, TX ***** *********@*****.*** +1 (512)

718-

EXPERIENCE

Employee Shoe Carnival at Round Rock Outlet April 2022

- August 2022

- Provided excellent customer service by greeting customers, answering questions, and assisting with product selection and purchases.

- Maintained a clean, organized, and visually appealing sales floor by restocking shelves, folding and displaying merchandise, and keeping the store very clean for closings.

- Assisted with inventory management by unpacking and organizing shipments, counting stock, and identifying low inventory items.

- Collaborated with the warehouse team to load and unload delivery trucks, move heavy boxes and merchandise, and ensure timely stocking of the sales floor.

- Demonstrated strong problem-solving skills to address customer concerns and resolve issues in a professional manner

- Contributed to achieving sales goals and key performance through friendly, knowledgeable, and helpful customer interactions. Lead Service Porter Citrin at Lexus, Austin Tx May 2024 to Present

- As a Lead Service Valet, my position is to be the first and last point of contact for our customers and bring their vehicles in for service. We are the beginning to the correction for vehicles at many dealerships, responsible for creating a positive and welcoming experience from the moment a customer arrives until their car is returned. Beyond the direct customer interaction, my 'Lead' role is critical: I actively coordinate the flow of all vehicles between the service drive, the shop, and the detail bay. I ensure the team is efficiently ready for every arrival, which ultimately keeps repair times on schedule and ensures our advisors can focus purely on the technical needs of the customer.

EDUCATION

SKILLS

-Microsoft Outlook, Word,

Excel, and PowerPoint

- Team Management,

Leadership, Responsible,

Management

LANGUAGES

English

University of Pittsburgh-Pittsburgh Campus, Pittsburgh PA August 2023 - Apr 2024 Mechanical Engineering

University of Huston-Tillitson, Austin TX August 2024 - Present Mechanical Engineering

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