Transformational Airline Leader and Customer Service Expert

MIKE PENN

** ******** **** *****, ********, TX **339 214-***-**** ***************@*****.*** www.HopeandCourage.us

OBJECTIVE

Keynote Speaker, Script Writing, Airline/Business Consulting. Leadership, Teamwork, Customer Service

EXPERIENCE

Southwest Airlines

Captain, Chief Pilot-Houston November 1982-April 2025 U.S. Navy Combat Fighter Pilot 1970-1982

Supervised 1100 Airline Pilots in Houston, Flying Boeing 737 aircraft. Professional Inspirational Speaker 2004 to present with American Speakers Bureau. Author, Hope And Courage: A POW’s Guide to Life, Recovery, Success, and Peace of Mind. October, 2025-Present.

SKILLS

Earned the equivalent of a PHD in Human Relations and Stress Management while a POW in the Hanoi Hilton, dealing with human behavior, the human spirit, leadership and never give up attitude. Presentations including Customer Service, Leadership, Teamwork and Culture to increase productivity and efficiency in operational aspects of companies. Expertise in the English language and writing.

AWARDS AND ACKNOWLEDGEMENTS

President’s Award, Southwest Airlines, Service Academy Selection Board Leader for Congressman Ted Poe and Congressman Dan Crenshaw. Distinguished Flying Cross, Congressional Medal Of Valor, Bronze Star, 8 Air Medals, POW Medal and 2 Purple Hearts.

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