Call Center Customer Service Specialist
Resume:
MIKALA WELCH
Tampa. FL *****
***********@*****.***
SUMMARY OF SKILLS:
* Superior Customer Service * Data Entry Management
* Ability to work under Pressure * Conflict Resolution
* Attention to Detail * Time Management
RELEVANT WORK EXPERIENCE:
CUSTOMER SERVICE
Investigate customer complaints and resolve issues. Duties include but not limited to: receiving a variety of visitors, communicating with telephone callers and determining the appropriate resolution of the calls, answering inquiries or referring guests and callers to the appropriate source and communicate with a broad range of individuals from diverse cultures.
COMPUTER SKILLS
Utilize computer for day-to-day data entry and tracking of customer reports and resolution of customer complaints. Extensive experience in entering data into various tracking systems. Proficient in Excel, Word, PowerPoint, Outlook, Microsoft Outlook Calendar management, Windows 7 and Windows 10 and DOS systems data entry.
WORK HISTORY
Trugreen 01/24-Present
Customer Service Representative Tampa, Fl
One Touch 08/22-1/24
Customer Service Representative Tampa, FL
·Works with clients who have complaints, orders, or require information about products/services purchased from the organization.
· Provide solutions that fit those individualized situations and prioritize the customers.
Ashley Furniture 08/2021-present
Call Care Representative Tampa, Fl
·Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
·De-escalate involving dissatisfied customers, offering patient assistance and support.
·Call customers and clients to inform them about he company’s new products, services, and policies.
·Guide callers through navigating the company’s site, using the products or service and troubleshooting.
·Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
RGIS 07/2020 – 08/2021
Inventory Specialist Tampa, FL
• Verified current inventory utilizing a scanner to ensure accurate inventory and prices.
·Oversaw inventory and ordered additional products and supplies when needed.
·Evaluated the selection and shipping process and work to improve efficiency.
·Kept up-to-date with industry trends and update inventory as needed.
Winn Dixie 07/2018 – 02/2019
Deli Clerk Tampa, FL
·Responded to customer queries, make product recommendations and provide samples.
·Helped customers locate, choose, and buy products.
·Stocked and organized displays and showcases.
·Ensured prompt service and high level of customer satisfaction.
Raymond James Stadium 12/2006 – 11/2008
Usher/Security Tampa, FL
·Welcomed guest and provide direction to seating.
·Check tickets ensuring correct seating.
· Protected the business’ property, staff and the environment by keeping location secure
·Detained trespassers and remove people who violate the rules of the location.
·Coordinated with local police for apprehension of violator resulting in fines and/or confinement.
·Reported, in detail, any suspicious incidents to management.
Education
Armwood High School Seffner, FL
High School Diploma
Corporation to Development Communities of Tampa
Customer Service Certification
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