Remote Virtual Assistant with 10 Years in Call Center /s
Resume:
ARVIN HELERA
#** ********* **. ***** ********** QC/ Philippines +63-927******* ***********@*****.*** SUMMARY OF QUALIFICATIONS:
* *****’ experience as Manager
* *****’ experience in Food and Beverages Industry 5 years’ in Freelancing Online
10 years’ experience in call center BPO industry
PROFESSIONAL EXPERIENCE:
Company: TTEC
Position: Customer Service Representative II
Date: October 2025 – December 2025
Account: Verizon
Responsibility: inbound/ outbound calling/ sales
Company: WIPRO Philippines / One Cyberpod Centris
Position: Advocate
Date: January 06 2020- March 2022
Account: United Healthcare United Health Group
Responsibility: inbound/ outbound calling/ sales/ claims/ billing Company: WIPRO Philippines / One Cyberpod Centris
Position: Case Manager
Date: March 29,2019 – January 05,2020
Account: Change Healthcare
Responsibility: inbound/ outbound calling/ sales/ claims/ billing/ document follow ups Company: SITEL Philippines / Eton Cyberpod
Position: Customer Service Representative
Date: May 22,2018 - Feb 27,2019
Account: MetLife (auto and home insurance)
Responsibility: inbound/ outbound calling/ sales/ claims/ billing/ insurance Company: VXI Global Solutions, Incorporated / Munoz QC Position: Customer Service Representative
Date: January 04, 2016 – August 30, 2017
Account: Comcast
Responsibility: inbound/ outbound calling/ sales/ claims/ billing/ upselling Company: Concentrix Philippines / Cyber west
Position: Customer Service Representative
Date: February 04, 2015 – September 30, 2016
Account: SPRINT
Responsibility: inbound/ outbound calling/ sales/ claims/ billing/ upselling Company: MOS FOOD SINGAPORE PVT LTD.
Position: Restaurant Manager
Date: 01 April 2010 – 31 March 2012
Responsibility: Store Restaurant management and Manager Duties/ Administration Company: PEOPLE SUPPORT / People Support Building, Ayala Ave. Makati city Position: Customer Service Representative
Date: March 2008 – June 2009
Account: Orbitz World Wide
Responsibility: Inbound calls / Flight ticketing service/ Customer Service Company: SYKES ASIA
Position: System Support Engineer
Date: September 2007 – February 2008
Account: Quest
Responsibility: Inbound/ outbound calling/ sales/ claims/ billing/ upselling/ Technical Support Company: ADVANCED CONTACT SOLUTIONS INC.
Position: Technical Support Representative II
Date: February 2006 - May 2007
Account: Verizon
Responsibility: Inbound/ outbound calling/ sales/ claims/ billing/ upselling/ Technical Support Company: AMBERGRIS SOLUTIONS INC.
Position: Technical Support Representative II
Date: January 2005 – November 2006
Account: Microsoft PC safety
Responsibility: Inbound/ outbound calling/ sales/ claims/ billing/ upselling/ Technical Support Company: TELECONNECT / Orient square building 8 flr. Ortigas City Position: Outbound Sales Representative
Date: November 2004 - January 2005
Account: LAYPS – Local Area Yellow Pages
Responsibility: Inbound/ outbound calling/ sales/ claims/ billing/ upselling/ Technical Support Company: VIVA VIDEO CITY (Video Store)
Position: Video Store Manager
Date: September 2003 – November 2004
Responsibility: Store Restaurant management and Manager Duties/ Administration/ Sales Company: Standard Charter Bank / strata 2000, Ortigas, Pasig City Position: Customer Sales Representative
Date: April 2003 – August 2003
Responsibility: inbound/ outbound calling/ Sales/ Cold Calling Company: GEORGE MCDONALD’S PHILIPPINES
Position: Staff / Food Server
Date: October 1996 – May 1998
Responsibility: Service crew Duties
TRAININGS AND CERTIFICATES:
TPDI: TELF April 26, 2022
SINGAPORE WORKFORCE SKILLS December 9, 2010
Verizon Online Technical Support Training February 27 - March 25, 2006 Sykes: QWEST/ MSN DSL Technician October 6, 2007
McDonald's 011: QSC Training Class March 5 1997
EDUCATION:
Bachelor of Arts Major in Mass Communication 1998 – 2003 FAR EASTERN UNIVERSITY
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