Friendly Customer Service Professional with Dedication
Resume:
Taniya Hines
Customer Service Associate
Grand Rapids, MI 49503
*********@*****.***
Professional Summary
Seeking a challenging position where my skills, experience, and knowledge will be effectively utilized while providing superior customer service as well as an opportunity for increased responsibilities. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Cleaner/Janitor
General Motors-Lansing, IL
September 2024 to Present
• Responsible for ensuring allbathrooms, break rooms and meeting rooms were clean at all times,
• Followed all company cleaning guidelines to ensure all clesning areas were sanitized thoroughly,
• Helped other employees as needed based on company nerds,
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Customer Service Advocate
Michigan Coalition to End Domestic and Sexual Violence-Okemos, MI April 2024 to October 2024
• Responsible for speaking with domestic violence survivors via phone, email and chat.
• Provided a variety of services based on thr callers needs at that time.
• Remained calm, friendly and empathetic at all times to make surr the caller felt comfortable speaking with me,
• Used my attentive listening skills to ensure all needs were met during the call,
• Emailed and text resources as well based on the callers preferences, Crew Member
McDonald's-Lansing, MI
September 2023 to March 2024
• Responsible for ensuring all drive thru orders were placed correctly within a timely manner
• Ensured all condiments were in the bag as requested by customers
• Engaged with team members and management in a professional and friendly manner
• Remained positive during high stressful situations
• Increased customer satisfaction survey responses by 5% by engaging and asking customers to take a survey
• Maintained great time management skills by arriving to work 5-10 minutes prior to shift start time Cookie Baker
Crumbl Cookies Franchises-Lansing, MI
January 2023 to September 2023
• Enjoyed responsibility of ensuring cookie mix was mixed per baking and company instructions
• Ensured I was on time and prepared to work everyday
• Educated customers on the cookie of the day/ week ensured all customers were attended to in a timely and professional manner
• Enjoyed meeting new customers and assisting team and management with day to business tasks Education
GED
Beaumont Adult School-Detroit, MI
April 2024 to June 2024
Skills
• Clerical Experience
• Proficient in developing excellent relationships with clients and coworkers.
• Analytical skills
• Microsoft Excel
• Typing
• Customer Service (6 months)
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