Ms
Resume:
Victoria Jones
Jonesboro, AR *****
*******@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
data entry
solarity health
September 2025 to Present
date entry for health insurance hospital and clinic Customer Service Representative
Waffle House
May 2022 to June 2023
Waitress and cook
Customer Service Representative
Waffle House
May 2022 to May 2023
Waitress and cook
Customer Service Representative
Waffle House-Jonesboro, AR
May 2022 to March 2023
Waitress and cook
Customer Service Representative
Sykes Work from Home-Jonesboro, AR
January 2021 to May 2022
Took inbound calls for questions on their accounts also did emails. Customer Service Representative
Walmart Sykes Enterprises, Incorporated-Jonesboro, AR August 2020 to January 2021
Helped people with their orders
Telephone Sales Representative
Teletech/USAA-Jonesboro, AR
April 2020 to August 2020
I answer calls for Edd unemployment bank of america calls Telephone Sales Representative
Teletech/USAA-Jonesboro, AR
April 2020 to August 2020
I answer calls for Edd unemployment bank of america calls Crew Member/Cashier
McDonald's-Jonesboro, AR
May 2019 to January 2020
i mainly work drive thru window but i know how to do everything on front end and even some of the manager stuff.
Crew Member/Cashier
McDonald's-Jonesboro, AR
May 2019 to January 2020
i mainly work drive thru window but i know how to do everything on front end and even some of the manager stuff.
Asembly Line
Butterball, LLC-Jonesboro, AR
March 2018 to June 2018
Thermo fisher Medical products - Millersburg, PA
November 2017 to January 2018
We put together medical products tubes and bags.
Asembly Line
Butterball, LLC-Jonesboro, AR
March 2018 to June 2018
Thermo fisher Medical products-Millersburg, PA
November 2017 to January 2018
We put together medical products tubes and bags.
Crew Member
McDonald's-Jonesboro, AR
August 2016 to March 2017
I usually worked back drive thru but I knew how to do all the guest service area. Crew Member
McDonald's-Jonesboro, AR
August 2016 to March 2017
I usually worked back drive thru but I knew how to do all the guest service area. Server
Cracker Barrel-North Charleston, SC
March 2016 to May 2016
Responsibilities
Waited tables
Skills Used
Server
Cracker Barrel-North Charleston, SC
March 2016 to May 2016
Responsibilities
Waited tables
Skills Used
Customer service boxcar bettys bettysfood - Summerville, SC October 2015 to December 2015
Responsibilities
Cooked
Accomplishments
How to make chicken sandwhiches
Skills Used
Customer service
Cooked
Customer service boxcar bettys bettysfood-Summerville, SC October 2015 to December 2015
Accomplishments
How to make chicken sandwhiches
Skills Used
Customer service
Home Care Provider
PrivateClient-Summerville, SC
May 2015 to September 2015
Responsibilities
I took care of a 68 year old man.
Accomplishments being able to make him comfortable for his last few months of life. Home Care Provider
PrivateClient-Summerville, SC
May 2015 to September 2015
Responsibilities
I took care of a 68 year old man.
Accomplishments being able to make him comfortable for his last few months of life. Server/cook
Waffle House-North Charleston, SC
April 2014 to January 2015
Responsibilities
I waited tables and also cooked
Skills Used
Great customer service
Cashier and also straighten and hung up clothes
Server/cook
Waffle House-North Charleston, SC
April 2014 to January 2015
Responsibilities
I waited tables and also cooked
Skills Used
Great customer service
Cashier and also straighten and hung up clothes
Supervisor- Monette
Kohls-Longmont, CO
September 2012 to December 2012
troubleshooting tech.
IBM - Boulder, CO
December 2011 to May 2012
Responsibilities- troubleshooting computer product issues. Supervisor- Monette
Kohls-Longmont, CO
September 2012 to December 2012
troubleshooting tech.
IBM-Boulder, CO
December 2011 to May 2012
Responsibilities- troubleshooting computer product issues. Cashier
Diamond Shamrock-Longmont, CO
July 2011 to December 2011
Responsibilities-
Check out customers, provide customer service and so stock shelves and cooler. Cashier
Diamond Shamrock-Longmont, CO
July 2011 to December 2011
Responsibilities-
Check out customers, provide customer service and so stock shelves and cooler. Barista
Starbucks- Ken Pratt Blvd-Longmont, CO
March 2011 to July 2011
Responsibilities-
I made Coffee.
Supervisor- Jen
Barista
Starbucks- Ken Pratt Blvd-Longmont, CO
March 2011 to July 2011
Responsibilities-
I made Coffee.
Supervisor- Jen
Waitress/Cook
Waffle House-Colorado Springs, CO
April 2010 to January 2011
Responsibilities-
Collect payments from customer, provide customer service, take orders from customers, service food and beverages to customers and make recommendations. Waitress/Cook
Waffle House-Colorado Springs, CO
April 2010 to January 2011
Responsibilities-
Collect payments from customer, provide customer service, take orders from customers, service food and beverages to customers and make recommendations. Unit Trainer
Waffle House-Longmont, CO
September 2008 to February 2010
Responsibilities-
Clean tables and counters, provide customer service, collect payments from customers, perform food preparation duties, serve food and beverages replenish supplies of food, tableware. Resolved customer complaints. Also trained all new wait staff.
Unit Trainer
Waffle House-Longmont, CO
September 2008 to February 2010
Responsibilities-
Clean tables and counters, provide customer service, collect payments from customers, perform food preparation duties, serve food and beverages replenish supplies of food, tableware. Resolved customer complaints. Also trained all new wait staff.
CSR
Lepanto AR.
April 2008 to September 2008
responsibilities-
Received payment by cash check or credit card. Refunds, credits, greet customers, answer customer questions and provided customer service.
Supervisor- Alan Garcia Supervisor
Dollar General-Lepanto, AR
April 2008 to September 2008
Supervisor- Alan Garcia Supervisor
Dollar General-Lepanto, AR
April 2008 to September 2008
Lepanto AR.
CSR
April 2008- September 2008 responsibilities-
Received payment by cash check or credit card. Refunds, credits, greet customers, answer customer questions and provided customer service.
Assistant Manager
Waffle House-Blue Ridge, GA
February 2006 to February 2008
Responsibilities
Provided customer service, assigned employees to specific duties, direct and supervised employees. Also cooked and waited tables did all the end of shift paper work. Assistant Manager
Waffle House-Blue Ridge, GA
February 2006 to February 2008
Responsibilities
Provided customer service, assigned employees to specific duties, direct and supervised employees. Also cooked and waited tables did all the end of shift paper work. Waitress
Waffle House-Summerville, SC
November 2005 to February 2006
Responsibilities- clean tables and counters, provided customer service, collected payment from customer, performed food preparation, prepared tables and meals, served food and beverages to customers, and replenished food supplies.
Waitress
Waffle House-Summerville, SC
November 2005 to February 2006
Responsibilities- clean tables and counters, provided customer service, collected payment from customer, performed food preparation, prepared tables and meals, served food and beverages to customers, and replenished food supplies.
Supervisor- Steve Collection Agent
DirecTV-North Charleston, SC
August 2005 to November 2005
Responsibilities- provided customers service, resolved customers service or bill complaints, determined charges for services. Also collected payment for bill. Supervisor- Steve Collection Agent
DirecTV-North Charleston, SC
August 2005 to November 2005
Responsibilities- provided customers service, resolved customers service or bill complaints, determined charges for services. Also collected payment for bill. Reservation Agent
Vanguard-Goose Creek, SC
January 2005 to August 2005
Responsibilities-
Make and confirm reservations, answer customer inquiries, provided customer service and maintained computerized inventories.
Reservation Agent
Vanguard-Goose Creek, SC
January 2005 to August 2005
Responsibilities-
Make and confirm reservations, answer customer inquiries, provided customer service and maintained computerized inventories.
CSR Supervisor
Target-Summerville, SC
August 2003 to August 2003
Responsibilities- confer with customers by telephone or in person, contact customers to respond to inquiries and review claims adjustments.
Supervisor- Diane Smith.
About me- I learn fast and I make high goals for myself.. I worked as an assistant manager with waffle house for a couple years and I have also been unit trainer. I am looking to make a career with a good business that will help me grow as a person.
CSR Supervisor
Target-Summerville SC
August 2003 to August 2003
Responsibilities- confer with customers by telephone or in person, contact customers to respond to inquiries and review claims adjustments.
Supervisor- Diane Smith.
About me- I learn fast and I make high goals for myself.. I worked as an assistant manager with waffle house for a couple years and I have also been unit trainer. I am looking to make a career with a good business that will help me grow as a person.
Education
education (High school diploma)
Fort Dorchester High School
Skills
• Serving
• Customer service (10+ years)
• Retail Sales
• Restaurant experience
• Guest Services
• Communication skills (10+ years)
• Food industry
• Barista Experience
• Cash Handling
• Assistant Manager Experience
• Computer skills (5 years)
• Cold Calling
• Food service
• Filing
• Serving Experience
• Food Preparation
• Cooking
• Supervising Experience
• Telemarketing
• Cashiering
Certifications and Licenses
Driver's License
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