Remote

Beulah Jane Nolan

*** **** **** • Bonneau, SC ***31 843-***-**** • *************@*****.***

Professional Summary

Experienced Optician and Customer Service Specialist with a strong background in optical retail, remote account management, and healthcare support. Skilled in-patient education, insurance processing, sales, and training. Known for delivering excellent customer experiences and supporting both clinical and retail operations. Proficient with Salesforce, HubSpot, Aircall, Five9, Office 365, and optical lab equipment.

Core Skills

Professional Experience

Connexio Health, LLC — Remote

Virtual Account Manager 09/2021 – 02/2023

Licensed Optician (previously KY, FL, SC)

Customer Service & Patient Support

Optical Sales & Product Education

Remote Account Management

Insurance Verification & Authorizations

Contact Lens Training

Lens Cutting (Santinelli) & Lab Work

Salesforce • HubSpot • Aircall • Five9 • Office 365 • Zoom Caremark, LLC — Remote

Pharmacy Specialty Representative 10/2019 – 05/2021 Sam’s Club Optical — Antioch, TN

Apprentice Optician / Pharmacy Associate 05/2017 – 01/2019 Green Eye Center — Gallatin, TN

Optician / Lab Technician 02/2014 – 05/2017

National Vision — Summerville, SC

Licensed Optician 12/2010 – 12/2011

US Vision — Charleston, SC

Licensed Optician & Manager

Contacted Walmart Vision Centers to promote new products and increase revenue. Managed whitespace opportunities and supported optical staff. Utilized Salesforce, Aircall, Five9, HubSpot, and Office 365. Assisted specialty pharmacy patients with inbound service needs. Provided accurate information and high-quality customer support. Assisted customers with eyewear selection, sales, and adjustments. Managed register, inventory, audits, and insurance authorizations. Earned ABO certification.

Performed measurements, adjustments, and patient education. Entered orders in NextGen and processed insurance. Cut lenses on Santinelli equipment and trained staff on prism reading. Assisted customers with eyewear needs and trained new employees. Licensure & Certifications

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Managed optical operations, sales, and staff training. American Board of Opticianry (ABO) Licensed

Previously Licensed Optician in KY, FL, SC

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