Customer-Focused Support Specialist with Multichannel Experience
Resume:
Zipporah Scott
Oak Harbor, WA
**********@*****.***
Professional Summary
Reliable and detail-oriented customer service professional with experience in military food service, retail, and call center environments. Skilled in handling high-volume customer interactions, resolving concerns efficiently, and maintaining professionalism under pressure. Seeking a part-time remote customer support role where I can utilize strong communication, multitasking, and problem-solving skills. Core Skills
● Customer Service & Client Support
● Phone, Email & Chat Communication
● Conflict Resolution
● Billing & Account Assistance
● Order Processing & POS Systems
● Time Management & Multitasking
● Microsoft Office & Google Workspace
● Team Collaboration
● Independent & Self-Motivated Work Style
Professional Experience
Culinary Specialist (Cook)
United States Military
2024 – Present
● Prepare and serve meals in high-volume food service operations
● Maintain strict sanitation, safety, and quality standards
● Manage time-sensitive tasks efficiently during peak service hours
● Collaborate with team members to ensure smooth daily operations
● Demonstrate reliability, discipline, and strong attention to detail Customer Support Representative
SiriusXM
2023
● Assisted customers with account inquiries and service concerns
● Resolved billing questions and processed account adjustments
● Provided clear solutions while maintaining positive customer experiences
● Accurately documented customer interactions in system Retail Sales Associate
Burlington
● Assisted customers with purchases and product inquiries
● Operated POS system and processed cash and card transactions
● Maintained organized inventory and sales floor presentation Crew Member
Sonic Drive-In
● Delivered fast and friendly service in high-volume environment
● Managed multiple customer orders simultaneously
● Resolved concerns professionally and efficiently Server / Team Member
Family-Owned Restaurant
● Provided attentive customer service in dine-in environment
● Processed orders and handled payments accurately
● Ensured positive dining experiences and repeat business
● Education
● High School Diploma
● Madison High School – Houston, TX
● Grambling State University
● Kinesiology Major (Completed 2 years of coursework)
● Sam Houston State University
● Kinesiology Major (Completed 1.5 years of coursework)
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