Telecom OSS/BSS Specialist with 17+ Years Experience

USMAN AHMAD

Cell #: +1-639-***-****

Email: *****.*****@*******.***

Telecom expert with 17+ years of professional experience working with BSS Technology systems for several IT leaders in various geo-locations.

Successfully delivered enterprise-level due diligence and transformation projects across multiple IT domains using both broadband and wireless technologies.

Excellent business analysis experience to collect, refine and capture the right requirement using different tools and techniques

Extensive experience in all demand management activities ranging from project management, analysis, design, development, testing, and driving solutions for high scale, complex and high visibility project

Developed strong leadership skills through collaboration with diverse multifunctional and multicultural stakeholders from both technology and business domains

A fast learner, acquired relevant certifications from tmforum, PMI and IIBA

Awarded by employers for distinctive performance and outstanding achievements throughout career

Modules of CRM systems: SAP Sales Cloud, order management, customer management, sales force automation from Lead to Cash and partner management

Product Modeling, Catalogues, Price list management, Aggregate discounts, Zone based pricing, and Order management

Project design tools like Visio and other online/portable applications to draw design diagrams (Architecture /UML / flow chart / ER / figma)

Billing systems (IRB/BRM) with an in-depth understanding of core billing concepts like Rating, credit limit, dunning, bill time discounts, and periodic billing

Oracle SQL writing experience involving complex queries and packages

Hands-On experience with UNIX Shell Scripting.

Presentations using MS PowerPoint and other tools.

OSS ENGINEER Jul 2025 – Present

As OSS Engineer, I am responsible for Designing, configuring and maintaining OSS platforms. The additional responsibilities include

Monitor network and system performance, generate alerts, and ensure timely incident response.

Develop dashboards, reports, and alerts to support operational and security teams.

Integrate OSS tools with other ITSM and NOC systems for end-to-end visibility.

Automate routine monitoring tasks using scripts and APIs.

Collaborate with network, security, and infrastructure teams to ensure optimal system performance and security posture.

Maintain documentation for OSS configurations, procedures, and best practices.

Participate in audits, compliance checks, and vulnerability assessments

SOLUTION ARCHITECT

Mainly I,

Oct 2021 – Jul 2025

As End-to-End Solution architect/ designer, I am responsible for designing end-to- end, commercially viable, technical solutions for the customers.

In this role, I am also accountable for maintaining Mobily’s enterprise architecture

and translating customer need into profitable business solutions

Work with various stakeholders including planning, engineering and design teams to implement new requirements and provide solution to problems and pain points

Led solution architecture for enterprise systems, collaborating with network, security, and infrastructure teams.

Designed technical architectures and workflows for cloud and on-premise systems.

Managed system documentation, including HLD and LLD, and ensured compliance with audit and performance standards.

Develop strategies, roadmaps and design patterns for cloud architecture including AWS and Azure

Working with operations team to build scripts and queries to monitor OSS /BSS system performance and automatically solve recurring issue reported over Remedy

SOLUTION ARCHITECT

Jan 2017 – Sep-2021

In Zain KSA, I worked on two major areas

New Changes in BAU and Operations Support

Gather, document and assure timely implementation of customer requirements mainly related to BSS order to cash (O2C) Applications

Lead the implementation of new changes across multiple domains, ensuring the project is completed within the designated timeframe

Support Application operations team for BAU issues, related RCA of customer complaints to ensure problem resolution

Designed scalable BSS solutions with emphasis on cloud-based architectures using AWS and Azure.

Supported integration of enterprise tools with ITSM platforms.

Led operational support and incident resolution projects across multiple IT domains.

SOLUTION ARCHITECT

Feb 2013 – Dec 2016

Company: VIVA Bahrain.

I Lead a diverse team of experts in the managed service department from Huawei Tech side with the following major responsibilities

Working with commercial teams for understanding and implementation of new requirements

Requirement gathering and translating these requirements to technical solution

Implementation of new requirements using core Siebel concepts of Products, Catalogues, Order management and Service requests

Responsible for resource hiring, training, developing, and managing team performance

Ensuring all the deliveries are meeting their assigned SLAs.

Providing feedback on daily issues and helping operations and development team identify and resolve the root cause.

Liaising with vendors for analysis of the current processes and making improvement strategies.

Leading the Application Operations and Configurations for all new product roll-outs and new requirement implementation including solution hand-over, planning and implementation, UAT, solution enhancements and go-live.

BSS

OPERATIONS SPECIALIST

Nov 2008 – Jan 2013

Company: Telenor Pakistan.

I joined Telenor Pakistan as BSS Officer and was gradually promoted to Lead/ Specialist position. In Telenor my main responsibilities were below.

Interact with customers for requirement gathering, analyze, translate and implement these requirements across Technology systems

Configuration of New Plans and Discounts in RBM and SIEBEL

Providing post implementation support and resolving day-to-day issues

Resolution of day-to-day issues related to Billing, Plans, Discounts and charges discrepancies.

Identify and establish key performance indicators (KPI) for operations and set out improvement plans

Maintain relationships with all vendors i.e. Convergys /Accenture/ Syniverse to ensure timely delivery within budget

Counseling and coaching of the team about Geneva as and when required

Responsible for selecting, training, developing, and managing team performance

Identification of frauds after reconciliation of Rating and Payment areas

Conducting Analytical reviews with end user to gauge the Operational excellence

EDUCATION

BS Software Engineering 2008

International Islamic University Islamabad, Pakistan

CERTIFICATIONS

Open Group TOGAF 9.2 Certified 2024

Agile Requirements Foundations / IIBA 2023

Certified Information Technology Professional (CITP) /ICTC-CTIC 2023

Business Process Framework (eTOM)/tmforum 2023

Project Management Foundations/ PMI 2022

Business Analysis Foundations /IIBA 2022

Cloud Computing Basics/ Coursera 2020

PROFESSIONAL DEVELOPMENT

TM Forum Business Process Framework 2022

Ericsson CBIO 17 Experience 2018

CBIO 17 BSCS Rate Plans 2017

CBIO Experience with BSCS 2017

Advance SQL and New Feature in Oracle 11g 2011

Oracle 10g Database: Advance PLSQL and SQL Optimization tuning 2010

TAP3 Configurations and Operations 2009

Infinys® Rating and Billing Training 2009

DOC 1 Suite 4 Workshop 2009

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

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