Customer Service Leader with 20+ Years Experience

Kisha Porter

*** ****** **. ******, ** *****

*.*.*******************@*****.***/404-***-****

QUALIFICATIONS SUMMARY

Personable Customer Service Professional with over twenty years of experience in Account Management, Data Entry and Customer Service Operations within the Data Technology and Wireless industries.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, increasing customer satisfaction.

• Expertise in resolving escalated customer service issues. Demonstrated leadership abilities.

• Secured numerous company achievement awards for delivery of exceptional customer service.

• Proficient with Microsoft Office System

PROFESSIONAL EXPERIENCE

WORKING SOLUTIONS – REMOTE/WFH 02/2023-CURRENT

Response Specialist

Handle inbound calls that involve issues as simple as mapping and navigation to calls of an emergency nature. Handle stressful situations in a calming manner and connecting clients with emergency services. (911, EMS & Roadside Assistance)

EDENRED COMMUTER BENEFITS SOLUTIONS – REMOTE/WFH 06/18-5/2020

Customer Service Associate

Handle 100-200 inbound calls daily for the MBTA

Accounting of corporate and patron balances for MBTA and THE RIDE

Process and research payments within a secure web environment

AMAZON –Milford/Ma 04/18-06/18

Warehouse Associate

Scan and log products

Prepare shipments

VERIZON WIRELESS – Alpharetta/Georgia 03/09 - 03/17

Customer Care/Home Based Agent

Liaise with Supervisor and Associate Director as needed to resolve escalated customer complaints.

Resolve outstanding customer inquiries in a timely manner.

Provide peer to peer coaching. Provide team support during supervisor’s absence.

Assist offline dept. with outbound calls/emails when needed.

iKOBO, INC. - Atlanta/Ga 06/2008 – 10/2008

Quality Assurance Analyst

Collected website data to minimize potential user errors

iKOBO, INC. – Atlanta/ Ga 01/2008-06/2008

Customer Care Representative

Provided Electronic Money Transfer Services

EDUCATION AND TRAINING

Bay State College – Boston, MA – Associate Degree /Business Administration

Superior Customer Service- Certification

Effective Listening & Kindness Training (in-house training)

Contact this candidate