Front-end Operations Leader and Team Coach

Mayur Mistry

Sunnyvale, CA 408-***-**** *.*******@****.***

PROFILE

Motivated individual with talent for overseeing Front-end operations. Proactive with managing multiple tasks in various areas with specialties in conflict resolution, team coordination & customer support. Driven individual who can adapt to any situation and thrive in fast-paced, intense environment.

SKILLS

Team work, Data entery, Data management, Administration, Customer service, Employee relations, Hiring, Leadership. EXPERIENCE

Front-end Coach, Walmart Inc, San Jose, CA Nov. 2025 – Present

• Coach Associates on performance and policy compliance & supervise and support cashiers & service desk Associates.

• Manage cash handling, cash shortages, & register audits.

• Oversee self-checkout operations.

• Monitor metrics (scan rate, shrink, wait times).

• Schedule breaks & manage staffing coverage.

• Handle customer escalations.

Deli/Bakery Team Lead, Walmart Inc. Mountain View, CA Sept. 2025 - Nov. 2025

• Managed merchandise/inventory, stock Deli & Bakery merchandise, label & verify overstock.

• Managed clearance and deleted items.

• Lead team huddles, provided updates, set goals, and tracked productivity.

• Trained associates and new hires.

• Insured digital scale maintenance is completed weekly, & verify production processes are executed.

• Managed Time OFF Requests & act as “Manager on duty” in the absence of salaried management.

• Comply with company policies, safety, cleaning, & operating procedures.

• Performed job-specific duties during Annual Inventory. Front-end Team Lead, Walmart Inc. Mountain View, CA Apr. 2019 – Aug. 2025

• Ensured customer satisfaction by greeting & answering their questions.

• Examined & toured department to ensure it meets customers’ expectations.

• Lead teams ranging from 5-30 staff.

• Analyzed daily, weekly, & monthly reports to implement next action plan to improve sale.

• Evaluated Associate performance & provided feedback to motivate & improve individual performance.

• Process & record disciplinary action as needed.

Casual Program Assistant, City of Sunnyvale, Sunnyvale, CA Sept. 2018 – Mar. 2019

• Provided administrative support, updated data & course catalog maintenance using SW, Vermont Systems, Inc. Event Manager, The Conceptz Event Management Firm, Vadodara, India Apr. 2014 – Sept. 2017

• Developed & executed projects from proposals right up to delivery on time & within budget with client expectations.

• Responsible for all project budges from start to end.

• Managed supplier relationships.

• Conducted onsite inspections for project managing events.

• Managed operational & administrative functions to ensure specific projects were delivered efficiently. Human Resources Executive, The Gateway Hotel (Taj Group Hotel), Vadodara, India Jan. 2008 – Nov. 2013

• Managed onboarding & induction processes – Schedule, Facilitate & conducted the Induction.

• Created & managed programs for smooth transition of new entrants.

• Responsible for end-to-end recruitment per approved Budget for all positions.

• Timely processed & maintained payroll cycle, & managed employee data management.

• Prepared and updated personnel files periodically ensuing accuracy & completeness.

• Designed JDs & advertisement content.

• Hired consultants / vendors and prepared Agreements.

• Issued Revision Letters.

EDUCATION

• P.G Diploma, Human Resources Management, Maharaja Sayajirao University of Baroda, Gujarat, India

• P.G Diploma, Human Resources Development, M.S. University of Baroda, Gujarat, India

• Bachelor of Arts, Psychology, M.S. University Vadodara, Gujarat, India.

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