Administrative Operations Specialist

Hope Kiger

****.*******@*****.*** Gallipolis, ***31 740-***-****

Summary

Organized administrative professional with extensive experience in educational settings. Skilled in managing correspondence, handling financial records, and supporting daily operations for school districts. Notable achievements include streamlining office processes, reducing understock issues by 15%, and fostering positive relationships with staff and vendors. Committed to enhancing the efficiency and safety of school environments, bringing dedication and a proactive approach to support the educational mission. Work Experience

Secretary for the HS Principal, Meigs Local School District, Pomeroy 06/2023 – Present

Guarantee the safety and security of students.

Draft and produce correspondence, as well as perform various typing duties directed by the Principal or Assistant Principal.

Maintain accurate financial records for all incoming funds. Process requisitions for supplies, materials, and equipment to support school operations. Compile attendance and announcement lists for staff distribution. Manage a check-out/in register effectively.

Assist in scheduling appointments, conferences, and interviews for the Principal and Assistant Principal.

Generate both statistical and routine reports, memoranda, and bulletins as needed. Maintain and oversee departmental requisitions and purchase orders to ensure proper tracking.

Oversee maintenance, repair, and supply management for office equipment such as copiers and fax machines.

Order and allocate supplies for departments and individual classrooms, including teacher and student handbooks.

Distribute and collect staff leave forms efficiently. Function as receptionist, answering telephones, recording messages, sorting mail, and greeting visitors.

Operate and maintain all office equipment, including copiers, fax machines, and computers. Assist in organizing a uniform filing system for all pertinent data and information. Independently handle routine correspondence related to office operations. Input and retrieve data using computer systems effectively. Open the office daily and prepare for operations.

Supervise and train office aides to ensure operational efficiency. Instruct new employees on office procedures and responsibilities. Sort and distribute daily mail promptly.

Issue student passes appropriately and maintain accurate records of staff absences and compensatory time.

Prepare essential documentation for graduation.

Record visitors to the school building diligently. Engage with the public with respect and professionalism. Uphold confidentiality regarding sensitive information such as custodial papers, IEPs, grades, and health restrictions.

Facilitate the hiring process of substitute teachers as needed. Manage parking passes and sports safety protocols including drug testing. Create requisitions as required.

Distribute athletic passes and student forms at the start of the academic year to homeroom teachers.

Update schedules, forms, and directives as necessary. Prepare a budget statement for the Principal Fund. Organize Parent/Teacher Conferences meticulously.

Foster positive interactions with staff, students, and parents. Promote a positive public image through professional demeanor and conversation. Attend mandatory meetings and in-service training as required. Perform additional duties as assigned by the Principal or Superintendent. Career Coach, Athens Meigs ESC – Eastern Local School District, Reedsville 08/2022 – 06/2023

Collaborated with partners across Athens and Meigs County, including businesses, school districts, students, families, and Ohio Means Jobs. Cultivated positive vendor relationships in China, achieving a 10% annual savings through effective discount negotiations.

Investigated new vendors in China to ensure timely delivery and improved order accuracy for new products.

Liaised with Forecasting to ensure accurate future inventory requirements. Partnered closely with Marketing on new product lines to select optimal vendors for quality and cost efficiency.

Generated weekly inventory reports to monitor vendor product availability. Managed, placed, and recorded purchase orders across two locations effectively. Enhanced customer experience by identifying understocking trends from sales history and adjusting the budget for more precise ordering.

Acted as a primary point of contact for vendors and buyers regarding purchase order discrepancies.

Analyzed sales history data and communicated findings to the CFO to aid in minimizing excess ordering.

Diligently monitored inventory and identified a critical double-counting error, resulting in a 15% increase in savings.

Validated purchase orders and negotiated competitive pricing with vendors. Buyer/Planner, Anchor Hocking/Oneida Group Incorporated, Lancaster 02/2019 – 02/2021

Negotiated and managed quarterly orders exceeding $150K, meticulously tracking order history using Excel.

Maintained productive relationships with vendors in China, securing 10% annual cost savings through strategic negotiations.

Researched potential new vendors in China to ensure timely product deliveries with high order accuracy.

Coordinated with the Forecasting department to accurately predict future inventory needs. Engaged closely with Marketing on multiple new product lines to ensure the most suitable vendors were selected.

Produced weekly inventory reports for comprehensive oversight of vendor products and materials.

Oversaw the placement, management, and meticulous data entry of purchase orders across two locations.

Enhanced the customer experience by identifying understocking trends in sales history and reallocating budget for improved accuracy in ordering. Served as a key contact for vendors and buyers concerning purchase order issues. Scrutinized sales history and presented findings to the CFO to facilitate a reduction in excessive ordering.

Closely monitored inventory levels and rectified a significant double-counting error, resulting in a 15% savings increase.

Reviewed purchase orders and effectively negotiated pricing with vendors. AGS Assistant Registrar, Ohio Christian University, Circleville 05/2015 – 01/2019

Utilized Microsoft Word '16, Excel '16, Outlook '16, PowerPoint, Sonis database, and Google Docs to manage data.

Created multiple Google Docs spreadsheets for all online and special cohorts—ensuring timely registration of new applicants, re-admits, and current students, while maintaining these spreadsheets for accessibility.

Trained Admissions and AGS Schedulers on utilizing Google Docs and Registrar processes for spreadsheet maintenance, collaborating closely with the Assistant Vice President and Director of Enrollment to support nationwide recruitment efforts. Worked regularly with the Financial Aid department to verify current and prospective students' eligibility for financial aid, academic progress, and military benefits prior to registration.

Collaborated daily with AGS Admissions and AGS Transcripts departments to ensure that files for newly registered, re-admit, and current students were complete with all necessary official diplomas, transcripts, and transfer hours based on their programs. Registered cohorts of new applicants, re-admits, and current students across all AGS online and eight on-site locations.

Managed Academic Probation/CAP/Suspension for new and re-admit students based on GPA criteria.

Distributed registration notifications to new and current students, ensuring they received access to their email accounts, OCU web, and library accounts. Ran reports in the Sonis database system for tracking withdrawals, new applicants, and current students, acting to withdraw students or revert status as necessary. Added new sections and splits in Sonis for large cohorts during registration. Incorporated course fees for each cohort into the Sonis system during registration. Processed 45-day reports from AGS Financial Aid to ensure compliance with financial guidelines.

Customer Care Specialist, Acuity Brand Lighting, Inc, Newark 04/2008 – 03/2015

Proficient in Microsoft Word '13, Excel '13, and Outlook '13. Utilized Agile, Oracle, Envision, and OMS database systems daily to enhance workflow efficacy.

Entered purchase orders, replacement orders, credits, and field claim issues for the Utilities department servicing the entire United States.

Constructed quotes for standard and special materials, including Requests for Deviation

(RFDs) and orientation drawings.

Engaged with Engineers daily to request approvals, negotiate pricing, and establish specifications for architectural outdoor poles and other specialty fixtures. Communicated effectively with Sales Reps, agencies, distributors, and customers on a daily basis to ensure consistent service delivery.

Collaborated with manufacturing facilities located in Newark, OH, Crawfordsville, IN, Conyers, GA, and Mesquite, MX, to ensure alignment on production schedules and order fulfillment.

Compiled and updated spreadsheets overseeing Utility Customer Blanket contracts, pricing structures, and assigned agency relationships.

Maintained current spreadsheets chronicling Utility Customers and their orders for quality assurance, production, and scheduling purposes.

Addressed a high volume of inquiries daily from Sales Reps, agencies, and customers concerning order status, technical specifications, and shipment timelines. Word Processor, Neola Inc, Coshocton

10/2007 – 04/2008

Skilled in Microsoft Word, Excel, and Outlook for word processing tasks. Processed contracts, policies, and guidelines for numerous local school districts to ensure compliance with state mandates.

Typed at a speed of 70-85wpm for efficient document production. Reviewed and proofed final literature before distribution to local school districts and their Superintendents.

Administrative Assistant/Data Specialist, Central Ohio Technical College, Newark 06/2005 – 08/2007

Served as Administrative Assistant to the Director of Operations in the Dean of Faculty's Office.

Entered, verified, printed, and distributed Master Schedules quarterly while posting updates to the COTC website daily; published schedule changes quarterly as Addenda. Posted updates regarding full-time and adjunct faculty activities to the COTC website daily. Skillfully updated the COTC website to reflect class cancellations and other essential events. Proficient in Microsoft Front Page, AS400, and Poise database systems. Utilized Microsoft Word, Excel, and Outlook extensively. Maintained official personnel files for full-time and part-time faculty, ensuring compliance with UF/COTC guidelines in the Office of the Dean of Faculty. Compiled, verified, and published various reports for the Newark, Coshocton, Pataskala, and Mt. Vernon campuses.

Composed and distributed President’s and Honor’s letters to all COTC students who made the list each quarter.

Provided backup support to the Executive Secretary of the Dean of Faculty, which included contact with students, faculty, and the general public. Handled all Full-Time Faculty Load forms in the Dean of Faculty's Office. Prepared faculty packets for quarterly evaluations of Full and Part Time Faculty. Maintained records of all Rank and Promotion contracts for Full-Time Faculty. Buyer, MPW Ind. Services Group, Hebron

07/2001 – 04/2005

Purchased all equipment, supplies, chemicals, and rentals for 33 branches. Processed all requisitions ensuring proper signatures, cost centers, and required accounting codes.

Communicated daily with all 33 branches to coordinate needs and priorities. Engaged with vendors regularly to negotiate pricing and terms. Reviewed pricing on requisitions in alignment with existing contract agreements with each vendor.

Identified new vendors and assessed their pricing, shipping, and additional requirements needed for procurement.

Conducted data entry into JD Edwards Software program to maintain comprehensive purchasing records.

Processed any necessary change orders efficiently. Utilized Microsoft Word, Excel, and Outlook for documentation and communication. Project Coordinator, Divine Incorporated, Columbus 09/1995 – 03/2001

Managed the issuance of purchase orders, open order reports, and cost commitments for various projects.

Oversaw project work orders and subcontract agreements, facilitating smooth execution of contracts.

Produced weekly expense reports to monitor budget adherence and project costs. Acted as the main contact for all professional services and subcontractors to ensure alignment and agreement compliance.

Completed final construction closeout documentation, including books and compact discs, for project handovers.

Utilized Timberline alongside Microsoft Word, Excel, and Windows '98 for project coordination and record-keeping.

Employed Acrobat Reader / Adobe 3.0 for necessary documentation handling. Payroll Clerk, Divine Incorporated,

Processed time sheets and records for payroll efficiency. Managed deductions and expenses accurately for employee accounts. Processed commission calculations and direct deposit setups. Conducted payroll balancing and proofing to ensure accuracy. Responsible for printing and distributing checks in a timely manner. Generated and mailed weekly and monthly payroll expense reports. Maintained accurate payroll postings using Timberline and C-mas programs. Varsity Volleyball Coach, Eastern Local School District, 07/2022 – 11/2022

Achieved CPR and First Aid Certification in alignment with coaching standards. Junior Varsity Volleyball Coach, UTICA HIGH SCHOOL, Utica 07/1998 – 11/1998

Attained CPR and First Aid Certifications in compliance with student safety regulations. Education

, Elementary Education, Penn State University,

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