Entry-Level Retail and Customer Service Associate
Resume:
KEANU GREENLAND
Montego Bay, Jamaica
️ *****************@*****.***
Career Objective
Motivated and customer-focused recent graduate seeking an entry-level position in retail, customer service, wholesale, or a dynamic team environment. Strong communicator with excellent problem-solving, active listening, and interpersonal skills. Eager to contribute positively, deliver outstanding service, and grow with a company in the Montego Bay area.
Core Skills
Excellent verbal and written communication
Active listening and problem-solving
Fast learner with strong adaptability to new systems
Proficient in Microsoft Office (Word, Excel)
Team collaboration and strong interpersonal skills
Ability to thrive in high-pressure environments with patience and professionalism
Education
Happygrove High School, Portland, Jamaica
CXC (Caribbean Examinations Council) – Graduated 2024
Subjects: Caribbean History, Principles of Accounts, Principles of Business, English Language, Geography, English Literature, Social Studies, Physical Education, Human and Social Biology
City & Guilds
Mathematics – Level 3
English – Level 3
Work Experience
Call Center Agent
Kingston, Jamaica
August 2025 – October 2025
Handled inbound and outbound customer calls professionally while resolving inquiries efficiently
Utilized strong communication and active listening skills to meet customer needs
Performed effectively in a fast-paced, target-driven environment
Wholesale Worker
Kingston, Jamaica
March 2025 – August 2025
Managed inventory, stock handling, and order fulfillment in a busy wholesale operation
Collaborated with team members to ensure smooth daily operations and timely deliveries
Developed reliability, attention to detail, and efficiency under pressure
Dishwasher
Portland, Jamaica
October 2024 – November 2024
Maintained high standards of cleanliness and organization in a high-volume kitchen
Supported kitchen team by ensuring dishes and utensils were ready for service
Adapted quickly to fast-paced service periods
Supermarket Worker
Portland, Jamaica
July 2024 – August 2024
Provided friendly customer service, assisting shoppers with product location and inquiries
Handled stocking, shelving, and maintaining a neat store environment
Worked collaboratively as part of a retail team
Class Monitor
Happygrove High School, Portland, Jamaica
2022 – 2024
Demonstrated leadership by maintaining discipline and supporting a positive learning environment
Built strong interpersonal and organizational skills while guiding classmates
References
Adli Lewis
Minister of Justice / Principal
*********@*****.*** 876-***-****
Monique Facey Grant
Principal, Happygrove High School
**********@*****.*** 876-***-****
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