Versatile Risk, Security, and Support Specialist
Resume:
Jeremy Barnes
******.***********@*****.***
Education Bachelor of Science in Interdisciplinary Studies, December 2024, GPA 3.24
University of North Alabama, Florence, AL
Major: Interdisciplinary Studies with an emphasis on business.
Minors: Human Resources Management, Marketing, Management
Relevant Experience Risk and Security department Fraud Specialist, March 2023 - Present
ClickBank, Boise, ID
Fraud risk and security specialist
Analyze suspect orders and account applications
Assist in running the trouble ticket systems and helpdesk
Execute critical thinking
Manage 40-80 Zendesk and Intercom help desk tickets daily
Case Management, August 2010 - January 2019
AT&T Customer Contact Center / DirecTV, Tulsa, OK
Provided phone support to help customers with repeat issues
Customer service expert
Conducted new product launch support
Provided new product training
Liaised between customers and the local technician office
Help Desk Specialist, January 2007 - October 2010
Alorica Customer Contact Center, Tulsa, OK
Managed 20–40 Zendesk tier 1 issue tickets per day while meeting response and documentation standards.
Performed password resets and user verification for account access support following security procedures.
Set up email accounts and troubleshoot issues as needed.
Supported employee onboarding and first-day technical readiness.
Assisted with basic device setup and replacement as needed.
Escalated higher-complexity issues to Tier 2/IT teams with relevant details.
Communicated status updates and next steps to users in plain language.
General Manager, September 2001 - March 2006
Famous Dave's BBQ, Florence, AL
Executed day to day restaurant operations
Preformed weekly inventory
Reconciled weekly and monthly profit and loss
Provided safe and money drop security
Managed local store marketing
Volunteer Work Adopt-a-Mile, Safe Place, Walk to End Alzheimer's
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