Experienced ELA Educator and Student Advocate, Office and Data history
Resume:
Genevieve Dechiro
Buffalo, NY *****
*************@*****.***
Professional Summary
Efficient and dedicated educator with 7 years of experience teaching ELA to middle school students, specializing in differentiated instruction and classroom management. Proven ability to create engaging lesson plans and foster a supportive learning environment. Strong background in customer service from previous roles in retail and hospitality, enhancing communication and organizational skills. Committed to promoting student success through innovative teaching strategies and behavior intervention techniques. Authorized to work in the US for any employer
Work Experience
Teacher
Madonna of the Streets Home School-Buffalo, NY
September 2017 to June 2024
Taught ELA to grades 6-8, assisted w other students as needed
• Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
• Differentiated instruction to meet the individual needs of students with varying academic levels and learning disabilities
• Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
• Assessed student progress through regular formative assessments, quizzes, tests, projects, and presentations
• Provided timely feedback on assignments to promote growth mindset and encourage continuous improvement
• Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
• Implemented behavior intervention strategies for students with challenging behaviors, resulting in improved classroom dynamics
• Designed and implemented project-based learning experiences that fostered critical thinking, problem- solving, and collaboration skills
• Incorporated social-emotional learning activities into daily lessons to support students' emotional well- being
Private Caregiver
Williamsville, NY
October 2012 to February 2015
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
• Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
• Achieved an average turnover time per room that was XX% faster than the company standard through efficient work methods
• Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
• Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Documented daily observations including changes in behavior or health conditions
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
• Served as an advocate for clients' rights and ensured they received respectful treatment from others
• Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
• Collaborated with other caregivers in a team environment to provide comprehensive care for clients
• Calmly handled challenging behaviors such as agitation or aggression by utilizing de-escalation techniques learned through training programs
• Engaged in active listening during conversations with clients, showing empathy and understanding
• Demonstrated flexibility in scheduling to accommodate changing needs of clients Front Desk Receptionist
Plywood plastics-Buffalo, NY
April 1995 to June 1997
Customer phone and person to person direction, computer sales records, and multitasking duties on a consistent basis
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Server
Chi-Chi's Mexican Restaurant-Buffalo, NY
August 1992 to July 1994
• Utilized POS system proficiently for order entry accuracy and efficient table management throughout shifts
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
• Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
• Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
• Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
• Coordinated with host/hostess team to manage waitlist efficiently during peak hours while ensuring optimal guest flow
• Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
Server/Hostess
Buffalo's Best Cafe-Buffalo, NY
January 1991 to June 1992
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
• Developed relationships with regular customers by providing personalized service based on their preferences
• Collaborated with kitchen staff to ensure accurate delivery of food orders according to guest specifications
• Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
Education
Communications (Associate's degree)
MCC-Rochester, NY
September 2001 to May 2003
Have additional credits at SUNY@Empire State
High school diploma or GED
Buffalo Academy of Sacred Heart-Buffalo, NY
September 1985 to June 1989
Skills
• Food handling
• POS
• Experience with children
• Communication skills
• Customer relationship building
• Guest relations
• Financial transaction processing
• Multi-line phone systems
• Customer returns handling
• Organizational Skills
• Tutoring
• Classroom experience
• Food service
• Cleaning/organization as caregiver
• Attention to detail
• Mobile devices
• Restaurant experience
• Sales
• Customer service
• Caregiving
• Phone etiquette
• Classroom Management
• Teaching
• Customer complaint resolution
• Food safety
• Basic math
• Employee relationship building
• Patient care
• Curriculum Development
• Mentoring
• Customer inquiry handling
• Cash register
• Cash handling
• Time Management
• Casual dining experience
• Behavior management
• Serving
• Home health
• Senior care
• Assisted living
• Microsoft Word
• Computer operation
• Writing Skills
• Computer literacy
• Medication administration
• Lesson planning
• Greeting customers
• Technical Proficiency
• Hospitality
• Office experience
• Host/hostess experience
Languages
• English
Additional Information
Extensive travel and cultural experience in America between jobs because of commitment to a marriage/ partnership requiring different periods of relocation
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