Customer service

Summary

Performance-oriented independent contractor with proven attention to detail and hands-on experience delivering high-quality results. Drives project success and customer satisfaction through reliability, efficiency, and strong work ethic. Experienced across delivery, technical support, and customer service roles, consistently going the extra mile to meet budget and schedule targets.

Skills

Customer service, Computer literacy, Communication skills Experience

Dasher (Independent Contractor) 04/2021 - Present DoorDash FL

• Delivered food orders on schedule while maintaining high customer satisfaction

• Adapted routes based on traffic and weather conditions

• Managed multi-stop deliveries during peak hours efficiently Cap 2 Associate 09/2015 - 06/2016 Walmart Fort Myers Beach, FL Organized sales-floor merchandise to improve shelf availability and deliver measurable improvements in customer experience.

Operated manual and electric pallet jacks to speed bulk transfers and reduce handling time during peak shifts. Sorted and organized break-pack items by department to streamline overnight replenishment and accelerate shelf restocking.

Recorded item movements with handheld scanners and logs to maintain transaction accuracy and support inventory tracking.

Maintained inventory accuracy through binning, picking, audits, and exception resolution to reduce stock discrepancies.

Rotated and removed damaged or expired merchandise while ensuring pricing and display compliance to protect product integrity.

Received and organized backroom shipments following safety procedures and completed documentation to ensure shipment traceability.

Unloaded trucks and processed freight to prepare the backroom for incoming shipments and support continuous replenishment.

Managed backroom organization and labeling to accelerate order retrieval and improve in-store replenishment speed.

Maintained merchandise condition through rotation and damage checks to preserve display quality and uphold customer confidence.

Technical Support Agent 04/2009 - 08/2015 Alorica Fort Myers, FL Coordinated vendor sourcing and replacement part logistics to restore equipment within service windows. Clarified technical issues in plain language to reduce repeat inquiries and improve customer satisfaction. Applied structured troubleshooting to diagnose and resolve customer issues quickly, restoring functionality. Escalated unresolved technical cases to supervisors and tracked resolutions to closure for accountability. Montrez Whilby

561-***-**** *************@*****.*** Lehigh Acres, FL Resolved customer complaints professionally to restore service and preserve client relationships. Used diagnostic scripts and targeted questions to isolate root causes and determine effective fixes. Supported customers across email, phone, chat, and forums to ensure consistent issue resolution. Participated in weekly team reviews to address quality gaps and improve support performance. Responded to end-user requests and guided basic troubleshooting to recover system operations. Remotely accessed systems to repair PCs, cameras, and security software and complete installations. Followed up with clients after support interactions to confirm resolution and increase satisfaction. Assisted customers in implementing fixes to restore service and ensure operational continuity. Conducted post-resolution follow-ups to verify satisfaction and reduce recurrence of issues. Electronic Sales Associate 10/2006 - 07/2007 Walmart Fort Myers, FL Arranged merchandise displays to highlight new styles and drive measurable increases in electronics foot traffic.

Initiated customer interactions using tailored interpersonal techniques to convert inquiries into purchases. Greeted customers and recommended products in electronics without pressure, improving customer satisfaction.

Retrieved pre-ordered electronics from backroom and delivered to sales floor to speed fulfillment. Maintained professional demeanor with customers, enhancing store reputation and repeat visits. Stocked and faced electronics products to maintain an organized, customer-friendly sales floor. Organized and secured storage areas to protect inventory and support loss-prevention efforts. Assisted electronics customers in locating and selecting products to shorten decision time and increase sales. Processed sales transactions accurately and promptly to ensure smooth checkout experiences. Restocked sales floor and updated promotional signage to ensure product availability and correct pricing. Labeled and organized merchandise by size and color and assembled displays weekly to boost product visibility.

Monitored cash drawer accuracy and shopper behavior to support loss prevention and secure assets. Security Officer 12/2004 - 10/2006 Kent Security Naples Naples, FL Controlled electronic gate access and reduced unauthorized entries while maintaining site safety and protocol compliance.

Prepared detailed incident reports documenting damage, theft, and unusual events to support investigations and record keeping.

Reported criminal activity to supervisors and law enforcement to protect personnel and assets and enable follow-up action.

Collected incident details, implemented resolutions, and logged follow-ups to ensure complaints were managed effectively.

Greeted guests professionally while enforcing safety protocols to maintain a secure, welcoming environment. Monitored assigned areas and enforced site rules to preserve order and minimize violations. Authorized vehicle and visitor entry and exit in compliance with site access procedures to protect facility integrity.

Verified entrant identification to prevent unauthorized access and maintain secure premises. Investigated suspicious activity and monitored premises to detect violations and potential threats for timely response.

Performed daily patrols of buildings, grounds, and construction sites to identify hazards and security concerns for remediation.

Patrolled premises by vehicle and on foot to maintain a visible security presence and deter incidents. Reported maintenance issues and safety hazards to facilities teams for prompt remediation and risk reduction. Cashier/Customer Service 04/2004 - 11/2004 Burger King Fort Myers, FL Processed customer transactions accurately at a busy fast-food counter, maintaining fast service times and minimal errors.

Coordinated with kitchen and drive-thru staff to align timing for combo orders, smoothing handoffs and ensuring consistent meal readiness.

Enforced food-safety and cleanliness checks at the counter, ensuring compliance with standards and sustaining a trustworthy guest experience.

Managed accurate cash handling and register balancing each shift, preventing discrepancies and enabling faster end-of-day reconciliation.

Telemarketing Representative 05/2001 - 08/2001 Ramada Inn Davie Fl Answered inbound calls to promote approved Ramada timeshare offers, achieving measurable results against sales targets.

Operated using company scripts and guidelines while improving call clarity and customer engagement. Maintained required sales conversion quota by consistently meeting department performance standards. Certificates

High School Diploma Christian Correspondence School 2004

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