Customer Service Specialist with Hospitality Experience
Resume:
***********@*****.***
CECILIA NEWMAN
Customer Service Specialist with years of experience in hotel and retail environments. I am skilled in Front Desk operations, cashiering, merchandising, and high-volume customer interactions. Known for delivering exceptional guest and customer experiences through strong communication, organization, and attention to detail.
WORK EXPERIENCE
Merchandiser Jacent Strategic Merchandising, Jacksonville, FL Apr 2025 – Nov 2025
Maintained product displays and ensured compliance with merchandising standards
Managed inventory and placed product orders to maintain stock levels
Executed store resets, setups, and product transitions efficiently
Receptionist Auto Gallery, Jacksonville, FL Feb 2024 – Mar 2025
Served as first point of contact, providing professional customer interactions
Scheduled appointments and managed multi-line phone systems
Maintained records and handled confidential information with discretion
Supervisor CVS, Jacksonville, FL May 2021 – Jan 2024
Processed transactions accurately and efficiently using POS systems
Maintained inventory, pricing accuracy, and product labeling
Resolved customer concerns and provided quality service
Front Desk Associate Days Inn, Jacksonville, FL Apr 2018 – May 2021
Managed guest check-in/check-out and reservations
Handled phone and email inquiries professionally
Delivered high-level customer service in hospitality settings
KEY SKILLS
Service oriented
• Cash Handling
• POS Systems
• Front Desk Operations
• Inventory Management
• Merchandising
• Data Entry
• Scheduling
• Team Training and Coaching
• Communication
EDUCATION
High School Diploma 2007 Drop Back in Academy, Jacksonville, FL
Contact this candidate