Dedicated Operations Leader with Client Focus
Resume:
Devonta Hendricks
Chesapeake, VA *****
************@*****.***
Professional Summary
I am a highly organized individual looking to join my knowledge and expertise with your company. I have unique management skills and problem solving skills that are wonderful and diverse for all parties involved. I am proficient with assisting customers in multiple situstions as Handling a large volume of inbound inquiries via phone, email, and potentially other channels (like live chat) regarding employment- related matters and being able to deescalate efficiently. I am also familiar with team building techniques and being a true team player. I feel with my knowledge and your expertise I will be a wonderful benefit to your organization.
Work Experience
Chief Director
Unified Innovative Agency-Suffolk, VA
August 2023 to Present
● Dedicated to offering high-quality reliable services that meet the unique needs of clients.
● Commitment to ensuring safety and security for the state served are priorities.
● Developing and implementing strategies to drive business growth and expand market reach,
● Building and maintaining strong client relationships, ensuring customer satisfaction and loyalty. Watch Commander/ Agent in Charge
Colonial Sleuths & Protective Services, Corp.
November 2022 to August 2025
● Responsible for overall supervision and management of 80 clients and employees at a shift
● Ensure the efficient and effective operation of the department.
● Provide leadership, direction, and oversight for all personnel on their shift, including uniformed patrol officers and other staff.
● Communicate with other departments, agencies, and command staff as necessary, ensuring smooth operations and information flow.
Operations Manager
Loomis Armored US, LLC-Chesapeake, VA
May 2021 to December 2022
● Operational Oversight
● Supervising and Training Personnel
● Safety and Security
● Customer Service and Relations
● Compliance and Reporting
● Demonstrated experience in leading, motivating and guiding teams
● Highlighted experience in hiring, onboarding, and developed operations personnel
● Showcased the ability to resolve issues and mediate between team members or with customers
● Illustrated the ability to develop and implement plans to meet operational goals
● Emphasized strong communication skills for conveying information, presenting to groups and writing reports
● Experienced with ATM operations, cash management and related security procedures
● Managed armored car routes, dispatch, vault operations and related logistics
● Proficient in Microsoft Office Suite and other relevant software Customer Service Executive
Premium Retail Services-Remote
November 2018 to December 2021
● Delivered exceptional personalized customer experiences
● Premium retail sector
● Proven ability to leverage digital platforms
● Omnichannel communication to resolve complex inquiries
● Enhance customer satisfaction,
● Empathy & Patience
● Clear Communication
● Product Knowledge
● Problem Solving
● Demonstrated success in streamlining remote customer service operations
● Lead to improvements in key metrics such as response time and first call resolution rates Armed Security Officer/Supervisor
Advanced Protection Solutions-Virginia Beach, VA
July 2020 to August 2021
● Responsible for overseeing the daily operations of a security team
● Ensured a safe and secure environment,
● Motivated and Guided Teams
● Delegated and Prioritized tasks
● Empathized and Understood perspectives and motivations
● Developed security policies and protocols
● Build a strong team
Warehouse Kitchen Manager
Bake Fresh LLC-Chesapeake, VA
October 2017 to May 2019
● Overseen daily kitchen and warehouse operations,
● Ensured the efficient productionof high-quality baked goods
● Maintained a safe and clean environment
● Combined culinary expertise with strong leadership and management skills.
● Food safety
● Leadership
● Problem Solving
Produce Lead
Farm Fresh-Suffolk-VA
September 2015 to March 2017
● Responsible for maintaining the sales floor and cooler
● Kept the team on task for the customers needs
● Ensure products were rotated and maintained freshness and minimized spoilage
● Assisted customers with product selections, questions and resolved issues
● Replinished shelves and displays to ensure products were ready and available
● Created appealing displays, rotated stock and implemented strategies to maximize sales
● Communicated with suppliers, coordinated deliveries and managed returns or credits
● Guided and motivated team members, delegated tasks and resolved issues
● Identified and resolved issues related to inventory, customer service and other operational challenges
● Maintained a cleaned, organized and efficient work area Frozen/Dairy Associate
Food Lion-Chesapeake, VA
July 2014 to June 2015
● Stocking the sales floor and freezer
● Excellent interpersonal and communication to customers and other associates
● Prioritized customer needs and provided a positive shopping experience
● Addressed customers inquiries and resolved issues effectively
● Understood and adhered to food safety guidelines and procedures
● Ensured products were rotated to maintain freshness and minimize spoilage
● Collaborated with other associates to maintain a smooth workflow Education
Business Administration (Master's degree)
Norfolk State University-Norfolk, VA
August 2014 to May 2017
High school or equivalent
Nansemond River High School-Suffolk, VA
Skills
• Team management
• Surveillance (6 years)
• Workplace incident investigation management
• Load & Unload
• Customer Support (4 years)
• Client communication
• Strategic planning
• Leadership
• Executive leadership
• Attention to detail
• Fundraising
• Written communication
• B2B
• Phone communication
• Safety audits for hazard identification
• Accounting (3 years)
• OSHA
• Client services
• B2B sales
• Microsoft Office
• Administrative Assistant (2 years)
• Business development
• Outside sales
• Driving (10+ years)
• Customer Care (8 years)
• Remote (4 years)
• Computer operation
• Administrative Experience (6 years)
• Produce Experience
• Dispatch software communication
• Computer Skills (2 years)
• Kitchen Management Experience (6 years)
• Prospecting
• Senior leadership
• Dispatching
• Work From Home (4 Years)
• Multitasking
• Warehouse Experience (3 years)
• Conducting sales calls
• Communication skills
• Operations management
• Microsoft Office (4 years)
• Organizational skills
• CRM system proficiency
• CSR
• Labor Cost Analysis (3 years)
• Pricing (4 years)
• Customer Service (8 years)
• Customer service
• Root cause analysis
• Management
• EHS
• Microsoft Office ( 5 years)
• Sales Experience (4 years)
• Client relationship development
• Call Center (4 years)
• Public Speaking (2 years)
• Conflict Management (5 years)
• Presentation creation
• Maintenance task scheduling
• Security (6 years)
• Computer skills
• Training & development
• Financial management
• Sales
• Plumbing
• Appointment scheduling
Certifications and Licenses
Driver's License
Guard Card
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